Today is only the second day that the iPhone 4 has been available for pre-order and already there have been reports of over 600,000 pre-ordered phones, system outages on both Apple and AT&T sites, and pre-order sales being halted prematurely due to the sheer number of phones already reserved. No doubt this makes it difficult for customers to guarantee themselves an iPhone 4 on launch day. To add fuel to the fire, ModMyi.com, a forum dedicated to iPhone and iPad users, is catching wind of iPhone 4 orders being cancelled. According to the site, a few users have received an email from AT&T effectively cancelling their order for one of two reasons. The letter itself is pretty generic, presumably so AT&T can send a single email to all customers whose orders are no longer valid, but the language to pay attention to is as follows:
"Unfortunately, we were either unable to verify the information you provided or you have exceeded the number of lines of service that we allow customers to purchase online. As a result, your order has been canceled."
For now it appears this is an isolated incident, and lets hope it stays that way. It's becoming more and more apparent that Apple has a massive following, and I'm sure they'd hate to see the competition take advantage of what could turn out to be a rather large blunder. Have any of you received a pre-order cancellation email? Let us know in the comments!
Update: We've been told by an AT&T PR rep that the email went out as a result of people making double orders. Apparently some people who pre-ordered their iPhone 4 did not receive an email confirmation and made a second order for fear that the first one didn't go through. According to the rep, "These customers can rest assured their order has been placed. We simply balanced out the system on our end to reflect a single order," hence the email. If for any reason you received the email under different circumstances, be sure to let us know!