A couple of days ago we brought you news that the HTC DROID Incredible was storing browser screenshots on the internal storage and that the images remained after a factory reset. HTC responded to the issue today, saying that it has been able to replicate the problem and that an update will be released soon to fix the issue. It may have taken a couple of days for the company to respond, but its great to see them admitting the mistake and giving users instructions on what to do in the mean time. Incredible owners should keep an eye out for the software update coming in the near future. If you're planning on getting rid of the device before then, definitely follow the steps below to get rid of any possibly sensitive information that may be on your device.
"HTC has identified the root cause of the DROID Incredible not deleting web page thumbnails after a factory reset, and is creating an update which will eliminate this issue. This will be distributed through a software maintenance release that will be pushed to devices in the near future. Until this time, consumers who wish to manually delete these thumbnails can do so by following these steps:
1) Go to the “Settings” menu
2) Select “SD Card and Phone Storage”
3) Select “Format Phone Storage”
*NOTE* This will delete all files in internal storage, including music and image files. So these files should be backed up before taking these steps.
Other Android devices with HTC Sense, like the DROID Eris, save these thumbnails to the SD card, instead of internal memory, so users can easily keep this information from being shared simply by removing the SD card from their device before trading in the device, sending in for repair, etc."