Jobs to frustrated iPhone 4 user: "It is just a phone. Not worth it."

Ari Robbins
Contributing Editor from  Atlanta, GA
| Published: July 1, 2010

Alright folks, hold on to your britches for this one, it's about to get good, real good!  One of BGRs readers, who they're calling "Tom," posted a video on YouTube of his iPhone 4 displaying poor signal.  Apple managed to find the video and contacted Tom, telling him that they didn't consider the problem to be anything more than "rumor hysteria."  They also asked Tom not to post any more videos.  After the conversation, Tom followed up with the Apple Engineer via email and included Steve Jobs.  What you are about to read is a chain of emails between Tom and Steve Jobs.  According to BGR it's "100% legitimate," but I'll be honest, I have my doubts.

First email:

[Apple engineer name redacted],

When we spoke, you would not tell me that there is a fix for this phone?

A friend just sent me this:

I assume there is no fix then. If this is legit, I have lost all respect for apple and just want to go back to Verizon and get a nice Android phone. And don’t tell me they have the same issues, all our co-workers with Androids are just mocking us right now…. “Hey, I am going to go in the basement and continue my call. You can use my office on the 2nd floor so you can get a signal”. You are going to kill your brand over one product. Apple is coming off arrogant and rude. If there is no fix just tell people so they can return their phones. We have work to do. I have bought just about every apple product made in the last 20 years  and this is the 1st time I am ashamed to be a MAC fan.

This is just  sickening,


Here is Steve Jobs’ reply:

No, you are getting all worked up over a few days of rumors.  Calm down.

Our reader’s response:

I am really insulted… “Calm down”…. “rumors”… What arrogance. This is will be marked as the begging of the end of Apple. Seriously, DO THE RIGHT THING. I just had dinner with 3 people who had iPhone 4s we all cant make calls without dropping. There is no rumors it is reality.

Steve Jobs counters:

You are most likely in an area with very low signal strength.

Our reader again:

Stop with jackass comments. I have has every iphone made. They all had a bad signal but this is the so much worse X3. The whole country is is in a “low signal strength” in reality… all but apple campus and your house it seems? AT&T maps are a joke. I am in “excellent” to “good” coverage and on my iPhone 1, Iphone 3G, and my iPhone 3Gs, I could  at least make a telephone call. After all, it is a phone. Iphone 4…. 5 bars….. touch the phone… ZERO bars call drops.

Steve. IT DOES NOT WORK! Geezzz I hope this this is not really you. Are we on a different MHz? I have yet to see an iPhone [4] work in Richmond when you hold it in your hand. It is not “isolated”. I was a big fan. But I am done.

Steve responds once again:

You may be working from bad data. Not your fault. Stay tuned. We are working on it.

Sent from my iPhone

And lastly, Steve emails in again even though our reader didn’t respond to that last message:

Retire, relax, enjoy your family. It is just a phone. Not worth it.

Now, here's where I'm a little leery about all this, would Steve Jobs really reply to this guy every single time?  The first time sure, second time maybe, but do you really think he sits around waiting for and replying to emails like this?  I'm not sure I can believe that.  What do you think?


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