Apple addresses iPhone 4 signal issues

Ari Robbins
Contributing Editor from  Atlanta, GA
| July 2, 2010

After a full week of complaints about signal issues on the iPhone 4, this morning Apple has acknowledged the problem and promises to fix it within the coming weeks.  In this morning's press release, Apple suggests that the problem was in fact a software issue, not hardware related.  According to Apple, the formula they were using to calculate signal (i.e. the amount of bars you see at any given time) was inaccurate and apparently has been so since the original iPhone.  As a result, whenever you look at the amount of bars you have, it's very likely that you actually have a full two bars less than what is being displayed.  After they discovered the cause of the issue, Apple has decided to adopt AT&T's formula for calculating the appropriate number of bars to display.

What's curious is that Apple doesn't seem to be addressing the true signal issues at all.  It seems they are merely addressing the illusion of signal issues.  For instance, if I look at my iPhone and see that I have five bars, I may have five or I may have three, but in either case it wouldn't explain why I'm dropping calls left and right and can't download to save my life (this is just an example, I am not suggesting this happens to me).  The fix is also interesting, trusting AT&T who bears the brunt of complaints about their networks inabilities to begin with.  Does anyone else smell a conspiracy brewing?  Alright conspiracy theorist, wait for it, wait for it, GO!

Via Apple


Letter from Apple Regarding iPhone 4

Dear iPhone 4 Users,

The iPhone 4 has been the most successful product launch in Apple’s history. It has been judged by reviewers around the world to be the best smartphone ever, and users have told us that they love it. So we were surprised when we read reports of reception problems, and we immediately began investigating them. Here is what we have learned.

To start with, gripping almost any mobile phone in certain ways will reduce its reception by 1 or more bars. This is true of iPhone 4, iPhone 3GS, as well as many Droid, Nokia and RIM phones. But some users have reported that iPhone 4 can drop 4 or 5 bars when tightly held in a way which covers the black strip in the lower left corner of the metal band. This is a far bigger drop than normal, and as a result some have accused the iPhone 4 of having a faulty antenna design.

At the same time, we continue to read articles and receive hundreds of emails from users saying that iPhone 4 reception is better than the iPhone 3GS. They are delighted. This matches our own experience and testing. What can explain all of this?

We have discovered the cause of this dramatic drop in bars, and it is both simple and surprising.

Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong. Our formula, in many instances, mistakenly displays 2 more bars than it should for a given signal strength. For example, we sometimes display 4 bars when we should be displaying as few as 2 bars. Users observing a drop of several bars when they grip their iPhone in a certain way are most likely in an area with very weak signal strength, but they don’t know it because we are erroneously displaying 4 or 5 bars. Their big drop in bars is because their high bars were never real in the first place.

To fix this, we are adopting AT&T’s recently recommended formula for calculating how many bars to display for a given signal strength. The real signal strength remains the same, but the iPhone’s bars will report it far more accurately, providing users a much better indication of the reception they will get in a given area. We are also making bars 1, 2 and 3 a bit taller so they will be easier to see.

We will issue a free software update within a few weeks that incorporates the corrected formula. Since this mistake has been present since the original iPhone, this software update will also be available for the iPhone 3GS and iPhone 3G.

We have gone back to our labs and retested everything, and the results are the same— the iPhone 4’s wireless performance is the best we have ever shipped. For the vast majority of users who have not been troubled by this issue, this software update will only make your bars more accurate. For those who have had concerns, we apologize for any anxiety we may have caused.

As a reminder, if you are not fully satisfied, you can return your undamaged iPhone to any Apple Retail Store or the online Apple Store within 30 days of purchase for a full refund.

We hope you love the iPhone 4 as much as we do.

Thank you for your patience and support.