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Motorola Atrix 4G

AT&T has been surprisingly quiet during the entire Android-HSUPA situation, saying only that their HSUPA-capable lineup would be growing in the future. Today the carrier finally responded to claims that it has been intentionally capping HSUPA speeds on some of its devices, explaining that it hasn't "‘capped’ the upload speeds on the ATRIX” and that it's currently testing the feature to prepare it to be rolled out to every Atrix in the wild. However, there's no mention of exactly when HSUPA will be enabled on the Atrix or AT&T's other HSUPA-capable products. Check out AT&T's full statement down below.

While I'm glad that AT&T has finally come forward and confirmed that it will be enabling HSUPA on the Atrix at some point in the future, I'm surprised that they've taken this long to comment on the situation. It'd be nice if we had more info on when the Atrix will be able to access HSUPA speeds, and I'm sure that Inspire owners want to know about their update, too, but this is a decent start. We'll be sure to update you on the situation as more info becomes available.

AT&T Mobility (AT&T) received the above-referenced customer complaint and appreciates the opportunity to respond. Specifically, Keith Geissler complains that the recently released Motorola Atrix does not offer speeds anywhere near what advertised speeds claim. He is requesting activation of 4G services and removal of the cap on the Motorola Atrix services.

Account research regarding this complaint shows that AT&T is focused on delivering a wide choice of solutions and the best possible Smartphone experience to our customers. Be assured that AT&T has not “capped” the upload speeds on the ATRIX. The ATRIX is a HSUPA-capable device, and we currently are performing the testing and preparations necessary to ensure that, when we turn this feature on, you will continue to have a world class experience.

We ask that you please keep in mind; software is only one of many factors that can affect speeds experienced. Factors such as location, time of day, network capacity and facilities, can have an impact as well. Again, in order to ensure the best possible customer experience services will become available once testing has been completed.

AT&T sincerely regrets any inconvenience this issue may have caused. Please feel free to contact me directly at 952-703-4316 if you have any additional questions or concerns in this matter.

Name: Sheila Utech, Customer Appeals Manager, Executive Response


Via BGR, XDA developers


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