AT&T Samsung Focus S

Some disappointing news for Windows Phone users on AT&T has emerged, courtesy of an AT&T Community Manager on the carrier's official forums. According to the Community Manager, AT&T is not planning to roll out the Windows Phone 8107 update to its users. The 8107 update includes bug fixes, including ones for a disappearing on-screen keyboard and Google mail sync. Neither the AT&T Community Manager nor AT&T itself has yet to explain why it may be passing on the 8107 update.

Keeping up with the trend of the past couple of days, there's also some Nokia Lumia 900 information to be shared today. It appears that the 900 may support Visual Voicemail when it makes its way to AT&T's shelves, which is expected to happen early next month. A WMPowerUser reader reports that he visited a local AT&T store at which the employees were using Lumia 900s, and he claims that some of the devices had Visual Voicemail up and running. Interestingly, some users at xda-developers have managed to get VVM working on some other Windows Phones by manually installing the aforementioned 8107 update and then getting an AT&T 4G LTE data plan. It's not clear if AT&T plans to bring VVM to any of its other Windows Phones.

The news that AT&T may be holding off on the 8107 update is kind of a bummer for the Windows Phone users on its network, especially considering how firmly AT&T has been behind Windows Phone since its launch. It's also disappointing that Windows Phone owners on AT&T have to perform a trick just to get Visual Voicemail enabled on their devices. Here's to hoping that eventually AT&T officially makes VVM available to more devices. How many of you are thinking about checking out the VVM-packing Lumia 900 when it debuts?

Via The Verge (1), (2), AT&T, WMPowerUser, xda-developers

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57 Reactions to this post

"Are carriers and/or manufacturers obligated to provide software updates?"

Please limit your reaction to 140 characters or use comments for a longer reply :)
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Marcos Oliva
Marcos Oliva i heard that you can use a verizon iphone on metro pcs because they are bothe cdma carriers. and its said to be functional on metro network. is this true.
Ross E.
Ross E. I think so because people that get the phone and let's say the battery life is terrible and the update fixes that wont some people just switch carriers or use another phone?
Mihai Alex
Mihai Alex Also, this is happening mostly in the US where people somehow prefer long term commitments, which again, doesn't look right.
Mihai Alex
Mihai Alex Well, carriers should not have a right to provide or deny an update. This is really stupid. The updates should come straight from Google, Microsoft or whatever maker you want. Anyone who says something else is really ignorant. Updates should be independent of carrier customizations
Paul Alexandru
Paul Alexandru YES they are!
Tamrin Khan
Tamrin Khan Manufacturers should be obligated to update their products/merchandise because they should be the ones behind their products and support it not the carriers.
Robindar Nath Batra
Robindar Nath Batra That really sucks. I just dont know what carriers have got to do with software updates?? They are only providing data and voice services. Why they need to test and approve the software updates? On a side note i debranded my LG Quantum from ATT to no carrier and got the notification for update instantly!!
Rick Conrad
Rick Conrad You would think if carriers gave a dam about customer service they would make updates a top priority. They don't because there betting on stupid customers to purchase new phones for retail cost just so they can have the newest gadget.
Steve Johns
Steve Johns Ics dang auto correct lol
Steve Johns
Steve Johns Hey Robert Simmons my carrier did promise me an upgrade to ice and if Verizon could make it happen faster. They should end of story its called costumer service and we should be treated as costumer's not as a paycheck for thease fucking millionaires.
LaQuise Murphy
LaQuise Murphy Yes they are!
Carlos Roldan
Carlos Roldan Yes. They do period. What is wrong with at&t? First the high the activation fee and now this. I think we have to the same people did to bank of america when they try to add the 5 dollars monthly fee.
Kip Fulton
Kip Fulton AT&T sucks!
Jared JD Scott
Jared JD Scott hell yes they are
Flako Ramirez
Flako Ramirez they should...wheres my ICS damn it sprint hurry up
Ernest Marvin Esteban
Ernest Marvin Esteban FRAGMENTATION
Dan Squires
Dan Squires Damn right they should.
Frank Porter
Frank Porter I would tend to agree with you Pierce Swan, only if it was a united effort by all Smartphone manufacturers. Otherwise, those who try to take a stand will simply lose out on the opportunity to have their phones subsidized, and with a lot of the U.S so used to paying so little for their phones, few would feel it worth to buy the phone that the carrier isn't subsidizing anymore, because the OEM's tried to force their hand on something that they feel they have no obligation or incentive to do. To answer the question itself, I feel either the carriers or manufacturers should more quickly and consistantly update people's phones, or make it easier for people to manually do it themselves without having to go through the hassle of unlocking the bootloader.
Anton Lemeza
Anton Lemeza Yes. No question about it. Each phone is basically a copy of a manufacturer version, like the i777 SGS2 is basically a copy of the i9100. They got ICS a long time ago yet the i777 is still waiting.
Steven Burmeister
Steven Burmeister I pay for my service and my phone so yeah they should
Fabian Toti
Fabian Toti Yes.... Yes and yes... Any other questions
Mike Bedford
Mike Bedford I have theVM Motorola Triumph and I'm still waiting for an ICS update. The phone has the specs to handle it. Virgin Mobile is one of those carriers that fail terribly when it comes to updates. Motorola also doesn't update their products unless they are flagship phones. I think that we should atleast be given the option to update instead of having to buy a new phone every time a new os comes out.
Justin Charles Reback
Justin Charles Reback I thought Microsoft's mandates on hardware requirements were in place to prevent things like this from happening. So stupid.
Nyle Ahmed
Nyle Ahmed I love my windows phone...
Dayan Inclán
Dayan Inclán Yes. Yes, yes
Christopher Manic Johnson
Christopher Manic Johnson This is why you read your contracts. I think updates should be mandatory, but I'm not going to be angry at the carriers for not offering the update. It's disappointing, yes, but that's life, change the situation with your wallets.
Nahtanoj Divad Htrab
Nahtanoj Divad Htrab Yes. To keep customers.
Lewis Smith Jr.
Lewis Smith Jr. Yes they both are and for something like gingerbread and icecream sandwich both parties need to make agreements that they should update there older devices first then the new ones
Jose Angel Santiago
Jose Angel Santiago Yes they should!!! When they bombard you with commercials to buy their product its not an issue to them. When it comes to them responding with updates they take forever to do so. Keep the customer happy and they will continue buying your product!!
Mario J Mora Jr
Mario J Mora Jr Yes
Jeremy Davis
Jeremy Davis Doesn't European carriers just give their updates out.
Josh Avondoglio
Josh Avondoglio It should be more of an obligation of the manufacturer, so yes.
Abram Wenevermet Dennis
Abram Wenevermet Dennis That's why I love my iPhone..
Robert Simmons
Robert Simmons Too many cry baby consumers think they are owed something because they pay a monthly service. YOU ENTERED INTO AN AGREEMENT WHICH DIDN'T PROMISE YOU AN UPGRADE! Now you expect them to change the terms YOU AGREED TO? PLEASE get over yourself
Geraldy Reyes
Geraldy Reyes A quality user experience is not part of American carriers core business.
Robert Simmons
Robert Simmons You buy a phone WORKING and have a buyers remorse period. I wish carriers charged say $10 or $20 for the upgrade. That way they have an incentive to getting them to us. Your Cartier DOESN'T owe you an upgrade!
Bryan McLaughlin
Bryan McLaughlin Precisely why Apple has it right in not giving such power to the carriers.
Yareliz Martinez
Yareliz Martinez Carriers should do every single update but it would be easy if the makers just roll them out with the latest OS version. For instance Android is talking JellyBean but I haven't eat my Ice Cream Sandwich yet...
Jerry Muniz
Jerry Muniz Yes
Corey Stock
Corey Stock There should be almost no time between when Google releases it and OEM's release it.
Jed Shuster
Jed Shuster YES!
Keith Davis
Keith Davis They the sellers of the phones (carriers) should provide all updates period!
Russell Groce
Russell Groce Well since you usually have a 2 year contract, you should expect updates for at least two years. I'm still using the galaxy vibrant. I have til Oct before my contact is up. I'm thinking why upgrade, they keep coming out with new phones, and the vibrant I'd still a quality phone/media player.
Ric Ponce
Ric Ponce Heck yeah
Jason Weaver
Jason Weaver They should be, yes.
Bobby Burkhart
Bobby Burkhart THey should they making a fortune off everybody anyhow
Chris Northcutt
Chris Northcutt I have Samsung Infuse and am still waiting on a gingerbread update. I think that a carrier should be obligated to update the phone at least 2 years after they discontinue to offer the phone for sale by contract.
Jesus Baez
Jesus Baez If the the phones specs allow for it...bug fixes should be mandatory
Dustin Carney
Dustin Carney windows phones are complete shit!
Keith Ainsley
Keith Ainsley I think they should or else do like Apple and take them out of it.
Luis Vega
Luis Vega How can I get a samsung note deal with t mobile carrier ??
Pierce Swan
Pierce Swan They should be... this crap with OEMS and carriers failing to provide good updates that are needed is BS for all softwares. Google should tell android OEMS and carriers as well as Microsoft telling its OEMs and the carriers that they cant have the devices or rights to use the software if they cannot provide something as simple as an update.
Aårøn Østrøwski
Aårøn Østrøwski 3 likes and 3 comments and posted 3 minutes ago... haha had to point that out
Jehu Natanael Barcenas
Jehu Natanael Barcenas Yes they should so that not all phones become obsolete!!!
Ceohane Chatbad Davidson
Ceohane Chatbad Davidson hell yes
Dounutz Sesar
Dounutz Sesar Well thy gota feel obligated if they wana.keep there customers happy and satisfied
Dale Junior
Dale Junior I think manufacturers should carry them out considering they carry the warranty on the device.

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