Nokia Lumia 820 adopted by Delta flight attendants to improve customer service

Published: August 22, 2013

Nokia Lumia 820 Delta Air Lines flight attendant

What do our fearless leader Aaron Baker and Nokia's Lumia 820 have in common? Along a mutual appreciation for brightly-colored outfits, it looks like they're both big fans of aviation.

It was announced today that Delta Air Lines has equipped over 19,000 of its flight attendants with Nokia Lumia 820s that feature special point-of-sale software for onboard purchases. The devices, which connect to Wi-Fi and AT&T's 4G LTE network, can process credit card transactions for customer purchases and also email receipts. The ability to read coupons on a customer's mobile device will be added in the future. Delta also notes that attendants on its Delta Connection flights will adopt Lumia 820s on Aug. 26.

This rollout of Lumia 820s is the result of an agreement between Microsoft, Avanade and AT&T. As part of the deal, this solution will expand over the next three years and will include the latest Nokia-made hardware. 

Using a credit card to pay for goods while in the air is nothing new, but it's pretty neat to see that Delta flight attendants will begin using smartphones to handle transactions rather than some random card reader or something like that. Plus, I'm sure that Microsoft and Nokia don't mind that this deal will result in thousands of Lumia 820s being exposed to consumers. For more on Delta's decision to adopt the Lumia 820 to improve customer service, you can check out the company's announcement at the link below.

Via Delta

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