T-Mobile to help get refunds to customers that incurred unwanted premium SMS chargesAlex Wagner - Editorial Director of News and Content
Late last year, T-Mobile took a stand against premium SMS charges by blocking all premium SMS billing except when it involves charitable and political giving. Today T-Mo announced that it’s going a step further by getting refunds to consumers that did get charged for premium messages.
T-Mobile has revealed that between July and September, it will notify all current and former customers that paid for premium SMS services and haven’t yet received a refund. T-Mo will explain to those people how to request a summary of the charges that they incurred and help them to request a refund for the charges that weren’t authorized. A special website for the program is expected to go live in July.
While some premium SMS services are useful, there are others that can be confusing and end up tricking consumers into paying for services that they don’t want. It’s good to see T-Mobile fighting against these unwanted charges by actively reaching out to affected consumers and helping them get they money back.
Have you ever been charged for premium SMS services that you didn’t want?