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Rebecca A - Customer Care Manager

Author Rebecca ARebecca Atwood has been a member of the PhoneDog.com team for over two years as the Business Manager. One of her daily responsibilities includes updating the specials being offered by the authorized online dealers compared on the site. Behind the scenes she also maintains the accuracy of all telecom related content including cellular, long distance, local and long distance, and VoIP calling plans.

Rebecca A's latest articles

Service Issues: AT&T customers are experiencing problems in Central Virginia

Service Issues: AT&T customers are experiencing problems in Central Virginia
Thanks to a PhoneDog visitor we were informed of service issues AT&T is experiencing in Central Virginia and Charlottesville.  Problems being experienced included dropped calls, and outgoing messages not completing.  AT&T has not announced when they expect to have the issues resolved.  Visit cvillain.com for more information and to read additional customer comments.

What is SMIL?

What is SMIL?
SMIL (pronounced "smile"), the Synchronized Multimedia Integration Language, is beginning to appear on new advanced mobile devices as an extended form of Multimedia Messaging Service (MMS).  SMIL allows for the presentation of media items such as text, images, video, and audio, as well as links to other SMIL presentations, and files from multiple web servers.  Share your unique SMIL "slideshows" with other friends using a SMIL device.    

What does the term "Rollover" minute mean?

Rollover minutes are offered with AT&T calling plans.  They accumulate when you select a calling plan and do not use all of the anytime minutes.  (i.e. You sign up for the 450 minute plan and only use 400 minutes.  50 minutes rollover to the next month and can be used within a year.) The specific definition and details of how their rollover minutes work is included below.Rollover® Minutes accumulate and expire through 12 rolling bill periods. Bill Period 1...

Purchase the new LG Shine and an AT&T calling plan for $69.99.

Purchase the new LG Shine and an AT&T calling plan for $69.99.
Starting today find the LG Shine available with a new AT&T calling plan for only $69.99 from online authorized dealer Let's Talk.  The LG Shine CU720 slider style cell phone is 3G enabled with a large QVGA display.  Other great features include a 2 megapixel camera phone, expandable memory card slot, music player, video recorder, and voice dialing. So take advantage today of the great special offer from Let's Talk for the LG Shine!

Purchase the Apple iPhone with calling plan from AT&T direct online!

Purchase the Apple iPhone with calling plan from AT&T direct online!
AT&T announced that they now have the Apple iPhone available online when purchasing with a new calling plan for only $399.  So if you don't have time to run to your nearest AT&T store, the 8GB version of the iPhone can be purchased here today. The Apple iPhone is not only a mobile phone it is a widescreen iPod, touchscreen Internet device, and so much more.  Take advantage of this great special offer today!

Colorful new Samsung sliders available from Let's Talk

Colorful new Samsung sliders available from Lets Talk
The Samsung SGH-A737 slider is now available for free when purchased with a new AT&T calling plan from Let's Talk.  To make the deal even sweeter, Let's Talk is throwing in a $50 mail in rebate if you add a $14.99/month or higher priced AT&T data service to your calling plan. With the Samsung A737 you watch streaming video clips or share them with friends using the HSDPA technology over AT&T's network. Other key features include stereo bluetooth, an integrated MP3 music...

The MOTO Q9h Global is loaded and available with a new AT&T calling plan

The MOTO Q9h Global is loaded and available with a new AT&T calling plan
With larger keys the new Motorola Q9h Global, a Windows Mobile 6.0 smart device, is available for AT&T customers beginning today.  Online authorized dealer Let's Talk and AT&T direct have the new Global Q at discounted rates when purchased with a new calling plan.  Compare these great special offers from here. The Motorola Q Global can help consumers on the go with personal and business e-mail, Microsoft direct push and BlackBerry connect.  Find...

Reader meetup with PhoneDog and Samsung

Reader meetup with PhoneDog and Samsung
Want to check-out the latest innovations from Samsung hands-on, chat with their executives about the future of wireless, and get the chance to meet fellow PhoneDog.com readers?  And maybe even go home with a goodie provided by Samsung?  You got it.  Plus as an added bonus you can meet PhoneDog's own Noah Kravitz while you're at it. We decided it's the perfect time to team up with Samsung to host a reader meetup at the big CTIA show in San Francisco later this month. ...

How does the free Skype product work?

When you use the free Skype software, you can connect to other Skype users so that you can talk and chat.  For more detailed behind the scenes insight, read more about their cutting edge p2p technology here.    

What operating systems will the Skype product work with?

Skype currently is available for Mac OS, Linux, Windows 2000, and XP.  It will also work on Windows mobile devices.  Check back often for updates to additional operating systems that may be added to Skypes list.

Can I use my home security system with voip.com?

This is not recommended because standard security systems aren't natively compatible with voip.  We strongly suggest you keep a basic landline service for use by your security system, or contact a company such as Alarm.com to upgrade your existing system. The home security industry is rapidly evolving to accommodate new technology, like voip, but until voip is fully supported, we cannot endorse the use of a home security system on a voip line. voip.com does have instructions on...

What about monthly taxes with the voip.com $199/year plan?

No, you will not have to pay any additional taxes or fees with this plan!  The only time additional funds would have to be paid with this plan, is if you were to make any International calls or additional services on your plan. 

Can I keep my current phone number with VoIP from Lingo?

Where Lingo offers service, they are able to move your existing telephone number in most cases.     

Will voip.com let me keep my current home telephone number?

First you would want to verify the number can be changed by going here. On that page, you can type in your number and can see if it is transferable. If it is, here’s how it works: Voip.com initiates the number transfer You can do all the work as you sign up. All information provided must match the information with your current provider, and you cannot cancel your old service until the number is ported. If you cancel, you will lose your number. Voip.com will then request to have the...

Can I preview a ringtone before I download it?

Of course! Just click on the "Play" button to listen to a preview of any of our ringtones. You can listen to the ringtone as much as you want before you download it. Just click the "Get It" button to get the tone!

How do I find the ringtone/graphic/game/video I'm looking for?

If you're looking for something specific, try typing in the name of the song/artist/game/movie/photo you are looking for in the search box at the top of every page

How do I get my bonus ringtones?

You automatically get your 10 Bonus Credits when you sign up!  With a Thumbplay Membership, you receive a total of 10 credits per month. As a first time member, Thumbplay applies 10 additional (Bonus) credits to your account. That's a total of 20 credits that can be used for any of our Ringtones, Videos, Games and Wallpapers. Remember, credits do not carry over so be sure to use them all.

Will it work on my phone?

Poly ringtones and wallpapers will work on most phones. You must have an Internet-enabled mobile phone with data services enabled. If you're not certain whether your phone is Internet-enabled, please call your wireless carrier for more help. Alltel: 1-800-255-8351 AT&T: 1-800-331-0500 Sprint: 1-888-211-4727 SunCom: 1-800-786-7378 T-Mobile: 1-800-937-8997 Verizon: 1-800-256-4646

How do I download ringtones or other mobile content?

Choose: Select Your Ringtone or Mobile Content from Thumbplay.com Click: Get It Check Your Phone: Thumbplay Sends Your Selection to Your Phone

Which carriers support Thumbplay services?

Your wireless service must be through Alltel, AT&T, Dobson, Nextel, Sprint, T-Mobile and Verizon Wireless. Currently, customers with prepaid wireless accounts cannot subscribe to our text alerts.

Latest cell phone videos

  • Video:  Motorola ROKR E8 (T-Mobile) Unboxing and Hands-On
    Video: Motorola ROKR E8ROKR you like a Hurricane. Moto's new ROKR E8 features a morphing keypad, touch sensitive nav
  • Video: LG Dare Review
    LG Dare ReviewLG's Dare for Verizon might well be the best camera phone currently available through a US carrier.
  • Video: More coverage from Noah on the new LG Dare
    LG Dare Part 2Noah can't wait to tell everyone about the new LG Dare from Verizon Wireless, so here is another
  • Video: Noah's quick video glances at the LG Dare in Montana
    Glance @ LG DareNoah sent over his first live shots of the LG Dare while high up in the mountains of Glacier
  • Video: Recycle that Phone: The Secret Life of Cell Phones
    Secret lifeMany thanks to Andrew over at INFORM for calling our attention to his company's video, "The Secret
  • Video: Sprint Samsung Instinct Review: GPS, Visual Voicemail, Calendar
    Instinct Video Review Pt 8One last Instinct video covering GPS, Visual Voicemail, and the Calendar. Overall it's a really
  • Video: Sprint Samsung Instinct vs LG Vu vs iPhone - Long Version
    Touchscreen Showdown Video Three hot touchscreen phones - which one's right for you? This is the loooong version of a head to
  • Video: Instinct vs iPhone vs Vu (Short Version)
    Video: Three TouchscreensThree hot touchscreen phones - which one's right for you? This is the short version of a head to
  • Video: I-phone Air - A must see Phonedog classic spoof
    iphone airDiscovered at MacWorld 2008, is this the new iPhone air? It's paper-thin and light as a feather.
  • Video: Nokia 5310 XpressMusic (T-Mobile) Unboxing and Hands-On
    Video: Nokia 5310 XpressMusic The 5300 was a neat little music phone, but chunky. The new 5310 is sleeker, slimmer, and sexier

Latest cell phone reviews

  • Samsung Instinct-M800
    Samsung Instinct-M800What’s Good: Supports every feature Sprint offers; EV-DO Rev. A data speeds; Good touchscreen
  • LG enV2
    LG enV2What’s Good: Sleeker and smaller than the original EnV. Comfortable QWERTY keyboard and QVGA
  • Motorola Z9
    Motorola Z9What’s Good: Great voice quality; fast 3G data speeds; good GPS system; mobiTV compatibility;
  • Samsung Glyde
    Samsung GlydeWhat’s Good: Touchscreen and Full QWERTY Keyboard in Compact Body; Clean Menus and “Croix” User
  • Nokia N82
    Nokia N82What’s Good: Incredible Camera w/Xenon Flash; Full VGA Video Capture; Excellent Web Browser; WiFi;
  • BlackBerry RIM Pearl-8120 Titanium
    BlackBerry RIM Pearl-8120 TitaniumWhat’s Good: Integrated WiFi for Web, Email, and HotSpot@Home UMA Calling; Trackball is easy to
  • LG Venus
    LG VenusWhat’s Good: Beautiful display; Context-sensitive menus; Extensive feature set; VZ Navigation works
  • Nokia N810 Silver
    Nokia N810 SilverWhat’s Good: Stylish, compact design with large touchscreen and full QWERTY keyboard; Excellent
  • LG Rumor White
    LG Rumor WhiteWhat’s Good: Compact, rugged design with full QWERTY keyboard; Easy to use; Auto-rotating display;
  • Samsung Mysto
    Samsung MystoWhat’s Good: All kinds of multimedia, Web, and location-based features; Super slim profile; Speedy

New & coming soon phones

Hot off the presses... here's what's available now and expected to come to market soon!
  • LG AX300
    LG AX300Carrier: Alltel
    Contract Price: $20 with instant rebate
    Hot Feature: Small compact design
  • LG Decoy VX8610
    LG Decoy VX8610Carrier: Verizon Wireless
    Contract Price: $99.99
    Hot Feature: Integrated Bluetooth headset
  • LG Dare
    LG DareCarrier: Verizon Wireless
    Contract Price: $199.99 - after online discount
    Hot Feature: I-phone competitor
  • Nokia 6301
    Nokia 6301Carrier: T-Mobile
    Contract Price: $129.99 before rebate
    Hot Feature: Sleek slider
  • Samsung t339
    Samsung t339Carrier: T-Mobile
    Contract Price: $49.99
    Hot Feature: T-Mobile's HotSpot@Home service
More latest releases
More coming soon phones