Nichole Coleman - Customer Care Manager

How long after signing up will my Lingo adapter arrive?

After signup and approval for services, your new Lingo phone adapter and start-up kit will be delievered in 3 to 5 business days.  Once you have received your start-up kit, plug in your phone, connect to your high speed internet connect and your new Lingo services will be activated in no time!

Why isn't Alaska or Hawaii listed as an option in the long distance section?

Unfortunately at this time the resale long distance companies that we compare do not offer service in Alaska or Hawaii.

With ECG long distance will my current phone features still work?

Yes, you can sign up with ECG online and still use your caller ID and other features that you have with SBC.  ECG will just be your long distance provider and that will not change any features you currently have with your local service provider.

When I switch to Pioneer long distance, do they notify my local provider?

Yes, Pioneer Telephone will contact your local provider to complete your new long distance transfer.  You would only be required to contact your local provider if you had a long distance freeze on your account.  This freeze would keep Pioneer from being able to complete the transaction for you.

Can I still switch to Cleartel services even though I have an alarm system?

Yes, you will be able to receive local and long distance service with Cleartel without it affecting your alarm.  However, to help customers feel safe, we always like to recommend that after your services have been transferred you contact your alarm company to verify your system is operating properly.

How often do the long distance providers raise their rates?

It is very rare that the providers on our website change the rates from the rates that are listed.  Unfortunately there is not any guaranteed period for the rates you sign up for, but if the provider does happen to change the rates, you will be informed directly.  At that point, you can either stay with the provider or look for alternative options.  We find in a lot of cases that the long distance providers we review, actually opt to lower rates.  (i.e. ECG just...

Do you tell our current carrier or do we cancel our own long distance services?

Most of the providers on our website will inform your current provider of the change for you.  However, we always recommend that you follow up with your current provider to be sure that they cancel your services once the new service is active.  This helps to ensure that there are no misunderstandings.  

Do I need to have DSL service with my local phone company to switch to VoIP?

No you would not need DSL services.  In order to receive VoIP services, you would actually need to have a high speed internet connection, DSL service will not work.  In most areas now, high speed internet services are offered by local cable companies.

General

Hi Martin - In this case, we would recommend a dial around company.  Please visit the following link for dial-around providers with great rates to Belgium.  This page will not only provide you with the rates, it will also provide you with details, and how the dial-around services work.  The companies listed on this page will also allow for you to use the access number to call Belgium from your cellular phone or home phone.

How can I get a ringtone on my phone?

There are two ways in which to download ring-tones and other multimedia content to your phone. You can download ring-tones directly to your phone. You can purchase a compatible data cable and software for your specific phone make and model.  

General

International calling information offered via a calling card or dial around service for both cell phones and land line phones can be found at our site by clicking here.  If you are not interested in a dial around service, please visit the following link to review the long distance providers from our site who also offer competitive International rates.

What do I need to do if I have not received my confirmation email?

After completing an order at PhoneDog.com for new long distance services you will be notified that a confirmation email is being sent.  If you do not receive your confirmation email then you should do just what you did, contact us!  We can be reached at infodog@phonedog.com and will be more than happy to resend your confirmation email.  To help ensure we are able to find your order quickly please remember to always provide us with the following details about the order...

Is there a limit to the length of time a cell phone can remain listed in the marketplace?

A phone can only be listed on our website for 3 months after we approve the listing.  If you are not getting a response to your inquires the person selling the phone may have already sold that phone, but forgot to take the phone off our listing page.  However, if you are inquiring about a certain phone (or 3-4) and no one is responding to you, please let us know which phones and each seller’s name and e-mail address.  Thanks!

What if I received my confirmation email and something is wrong?

Contact us immediately at infodog@phonedog.com and we will be more than happy to make any necessary corrections to your order.  If you do not discover the error until 24 to 48 hours after the order was placed, your order may have advanced to the next level of processing and you would then be required to contact the provider directly.   

Why does Thumbplay appear when I try to purchase a game or ringtone from your site?

The reason this is happening is because we use Thumbplay for customers who are wanting to purchase games and ring tones.  As a partner of our site, we are able to offer you a larger selection of downloads from Thumbplay.  

Do I get charged for dialing a toll free number with Pioneer long distance?

When making a call to a toll free number, the party you are calling will be charged for the call, not you.  If you were wanting for others to be able to call you using a toll free number, Pioneer Telephone does offer this service.  In that situation, each time someone used your toll free number you would be billed for those calls.     

What number can I call to verify my long distance provider has been switched?

To find out who your long distance provider is you may call 1-700-555-4141.  This call must be made from your home phone.  If the name is unfamiliar, it is likely that the long distance carrier is using the line of another carrier.  (ie Pioneer uses Global Crossing in most cases)  Feel free to contact your new provider, if you have any questions.

General

Yes, Total Call International does allow for customers to pay via check.  TCI Total World Dial-Around can also be set up to work from both your cellular and home telephone numbers.  This plan offers competetive International rates, no monthly fee, no minimum usage fee, no connection fee, and you can cancel services at anytime.  If you decide at a later date that you would rather pay with a credit or debit card, contact TCI customer service to update your...

Can I get local and long distance services from your website?

All of the local and long distance companies that are reviewed at PhoneDog.com are only able to transfer existing services.  In order to receive service from any of the companies listed, you must have established service with a major local telephone provider in your area.   If you currently do not have active service at your residence we recommend looking in the front of your local phone book for a list of possible providers in your area.  Once your new services are...

Do I need to have my computer on in order to use VoIP services?

No, your computer does not have to be on at all times in order for Voice over IP services to work.  Since Voice over IP services run off of your high speed internet modem, that does have to be up and running for your phone to work.