ALLTEL Wireless Reviews See All ALLTEL Wireless News

The good: None over any other cellular companyThe bad: Plans and phones are more expensive. In my opinion practices are unethical and very anti customer oriented.Summary: I bought a phone which was still under warranty when it broke. We went to the Alltel office and they informed me that we would receive a replacement phone in the mail which we did. After receiving the replacement phone we went back to the Alltel office to have it activated. The replacement phone did not work either. We returned to the Alltel office and they again told us we would receive a replacement phone in the mail which we did. After receiving this phone we again returned to the Alltel office to have the new replacement phone activated. At this time we shipped both non working phones in the same box back to Alltel. They received the package by their own admission. The next thing I know I am being charged $599.99 for a used phone and $49.50 in taxes for a total of $649.49 for, and I repeat a used phone. I contacted Alltel and they said they only received one phone. I explained to them if they got one phone they got both phones as they were shipped in the same box. They said I should have sent them in seperate boxes. It messes up their system to send in one box. I have spoken with them 4 times about this situation. In the meantime they have shut off my service for a phone in which they have received and I do not owe for. Not to mention my phone was shut off 15 days into my billing cycle but yet they want to to pay for the whole month when they shut off the service because of their own stupidity and ineffective business practices. In effect breaking our contract. Yeahh for me. I have been a customer for 11 years with a phone bill of over 200.00 per month and this is how I was treated. Please use another cellular company to avoid this type of ordeal that I have experienced with Alltel.

The good: I don't have any prosThe bad: Everybody fall al over you until you have a problemSummary: I have been a customer for over 13 years. No problems. I upgraded last year and all of a sudden I cannot get signals where I could always get them before. I tried over and over to get some solution to this problem and encountered the rudest group of people I have ever met. Not one was willing to even try until my 6' 2" husband went in and threatened them. They had been verbally abusive to me on several occasions. When my contract is up, I will never use Altell again

My daughter was shocked by her Motoroloa E815 phone. She did not have it plugged into a phone charger, she doesn't have one for her car.I went to replace the phone at Alltel. I have paid insurance on this phone. The attendant at the store checked for water damage and there was none. They made me call the insurance co. for approval. They approved.The Alltel store, by company policy, would not sell me a different phone. They said they have the E815 in stock so therefore that is the one I would have to take!!!!I contacted Motorola and they replaced the phone with a different model. They are looking at the old phone to see what caused the problem. MOTOROLA IS FIRST CLASS!!!! There are not enough negative adjectives to sufficiently describe Alltel. The short statement is; ALLTEL STINKS!!@#$#@$@#$

The good: Great reception, great customer service, fair pricingThe bad: See below.Summary: Alltel has gone a LONG way in providing the best coverage area for Western Michigan. Buying a quality handset will get you coverage nearly everywhere, as an avid outdoorsman, 2,300 miles of mtn biking in a three county area, I get way off the beaten track and with a simple Razr have been able to share images back to my newspaper website using MMS. I'm in the market for a smartphone and am testing a Palm 755p. After checking on the Palm site I made sure the phone had the feature. After getting the phone and using it for the weekend. I love it except they don't allow MMS using the Palm. They allow email, but here's why that doesn't work. I manage a website, three actually, and I have users who send me picture messages that I then pass thru to the site. If, big if, if I can get them to change to emailing me photos there is the issue of the 6-8 additional attachments, Alltel logos and disclaimers that I can't strip out of the email. So now I'm looking at the HTC touch, which, inexplicably they allow MMS on... Please be smart and let the 30 buck a month data users pick how they want to text message.