AT&T Reviews See All AT&T News

Name: AT&T
Brand: AT&T
Rating: 2.22 (412 reviews)

As the second largest wireless provider in the United States, AT&T has a plethora of contract and no contract cell phone plans and phones. Use our tool to compare AT&T cell phones and plans to find the one right for you! Also, check out the reviews about AT&T below.

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AT&T is among the largest cell phone providers in America. Boasting of exceptional coast-to-coast coverage and fast download speeds, it is no wonder why AT&T has become a reliable option for those who require a cell phone network. Not to mention, they have a number of plan offerings suitable to just about everyone. With a wide array of cell phones, tablets, and mobile hotspots, AT&T has been able to prove themselves among the top service providers in the country.

Are you interested to learn more about AT&T? Make sure you read the reviews on our page so you can get a first-hand account of other consumers’ experience with AT&T. This will help you decide whether or not AT&T is the service you need.

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Based on 412 Reviews

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LAN And DSL Sevice

Posted on: June 5th, 2013 by MiiFone Apple

I am a AT&T business customer . I have DLS internet and a LAN line with long distance. I had a two year contract that is just ending. I received a letter stating I need to renew my contract or would face regular charges. I called to renew and was told my plan would increase over $30 per month. I could hardly understand the operator and I am sure they had issues understanding me as well. I argued this since my LAN line doesn't even have call waiting and the DSL is slow. They wouldn't budge and being busy at work I left this issue for another day. on 5-28-13 Nina from AT&T called to renew the plan and after another hour or so wasted I was told they could renew the plan for the same amount and I said ok no problem do it. I thought the issue was behind me for another two years and about 4 hours later I received a call back from Nina telling me that they cannot do it for the same amount I would have to purchase something called 360 tech support. I asked to speak with a supervisor and spoke to Terry id TP2401. He stated that there is nothing he could do and I would have to spend the extra $180 a year on this 360 tech support thing. I said no thanks. On 6-5-13 I called again to get info on how to port the number to a cell phone. I was transferred to the save and retention department and spoke to norieo id ND097Q another individual I had difficulty understanding his English. After another 45 min or so he stated that they could renew my plan at the same cost and after I agreed he then told me that it was actually slightly more and would further go up after the first year in the two year contract was over. This is the biggest BS and waste of time. AT&T wasted hours of my time on the phone transferred me around to people that can barely speak English, AT&T agreed to a contract called me back reneging the contract and lied to me about this 360 tech support thing. A week later they wasted more of my time again lied to me about the cost yet again. If you are a Business don't even bother with AT&T LAN Line unless you need a fax. Get a cell on a pay go plan with unlimited everything including call waiting for $30 a month, and there are several to choose from. I am tired of these big companies doing this tell you one thing on the phone and the bill is another. Who call you back after you make an agreement and demands more $. Very unprofessional AT&T and shame on you for wasting peoples valuable time especially a valued paying customer.

This review is the subjective opinion of the user and not of PhoneDog.com

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AT &T RIppped me off!!

Posted on: May 20th, 2013 by Cheryl Rule

I had to switch to a more expensive, but, reliable Verizon after 10 yrs with At & t because the service in and around my home nobody wanted to talk to me on my cell phone. I went to the provider and they said the towers around my house have been down awhile!! When I transferred my service I had my bill paid up and also paid the bill that came the month of the transfer, in full. I had paperless billing and once disconnected the online did not any longer work. I thought they would send the final bill that I thought would be the 98 for my contract because I transferred before the next months billing. I received instead a statement saying I owed $ 207 more than 2 billing cycles!!! No explanation or itemizing, plus a late fee when I never had any other notice and I paid my bill in full the month prior!!! First, they tried to tell me that I never paid the last month so I went and got my bank statement that clearly showed I did!!! When I called back they said oh now they do see that payment!!! BUT, I still owe the same! AND A LATE FEE!!! I said how can I have a late fee if you are just sending this statement and I paid last month??? They said after a 10 minute wait, no they won't remove it!!! I told them if they want to EARN back some of their customers, this is not the way to do it!!!!!

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AT& T Sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted on: May 10th, 2013 by Debbie Hettinger

I have never spent so much time trying to get DSL and a new Lan Line. AT&T still has not figured out DSL and my Lan Line and this has been going on since April 27, 2013. But they still want $138.00 from me. AT& T sucks and there is more than one fish in the sea. How can a company but somebody on hold for 6 hours, 3 hours 2.5 hours. Everytime I call and am being put on hold. I am either at the wrong department or they hang up on me!!!!!!!!!!!!!!!!!! AT&T does not give a shit about their cutomers they only care about the money that is rolling in!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Terrible service

Posted on: May 8th, 2013 by Stephanie Cruz

We have been AT&T customers for at least 5 years and due to military obligations had to move all over the US and service was always ok. Now we live in a rural area and can't get any service, to boost the service we recieved a Micro Cell which is totally unreliable. We lose service all the time and our phones are constantly roaming for coverage and on top of that we get voicemails instead of calls. Now we have been on the phone with AT&T for the whole day and still they want the disconnection fee eventhough AT&T are the ones who CAN NOT provide the service that we are OVERpaying for. It is not our fault that they don't have a tower here, so how are we the ones who are always screwed in the end?! My husband is a Army Vet of 22 years, uninterrupted service and they can't help out a 100% disabled vet??? We will never recommened this service.

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AT&T, just like the other 3

Posted on: April 24th, 2013 by Anonymous

I have used Verizon, AT&T, Sprint and T-Mobile over the past 12 years. Look at all the complaints for the 4 companies on this website. All 4 lack great customer service, They all have service problems at one point or another, they are all after more and more money and if we switch, well, they get more money. If people are getting great service, they love their company. All 4 companies have those people. If people are not getting great service, they hate their company. All 4 companies have those people as well. What we have failed to learn is that we created these monsters because we want more and more, faster and faster, now, now, now. These companies don't care because as soon as you drop service and switch, someone is switching back to one of the other 3. It is a cycle and they are all in it together. Think about it. If you owned one of these companies, wouldn't you fix the billing issues, the customer care issues, the phone issues, give discounts to your loyal customers etc.etc. These companies just don't care because if they don't get the money from me or you they will get it from someone else. It is estimated there are almost 300 million devices with contracts with these 4 companies at an average of $80 per line. That is over $24 BILLION per month collectively. THAT'S WHY THEY DON'T CARE, PERIOD. If each customer kept their current provider but found a way to reduce services by about $20 per month per device, it would take from their pockets approximately 6 BILLION $$ per month collectively. Think that would open their eyes and make them change. We should try it.

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nightmare

Posted on: April 24th, 2013 by Kevin Scheve

First the Indian guy on the phone has the wrong address and keeps telling me i already have an account with U-verse before i even signed up. I kept telling him he had the wrong address but he didn't get it, because when I called back the next day and spoke to an American they still had the wrong address. Finally i was able to clear it up and get started. The first installation guy was supposed to come inside to make sure everything was ready for service I was told to be home for specific hours and had to take off work. I thought the guy never showed so i called and apparently he was just checking the outside of the building and left. When i wasn't able to get a signal with a self install i called them back they sent me a dumb tech who couldn't figure out how to install it either. He said somebody would be coming the next day who could fix it. I asked when and he didn't know just said to wait for a call. Later the next day my neighbor tells me a guy from at&t was on the first floor of the apartment, (I have no buzzers working and specified i must be called to be let in) and i live on the third floor. My neighbor said he waited less than 2 minutes and left without calling me. I swiftly canceled the service and got almost all my money back. During the week i ordered i was suggested to sign up for a hotline u can call to help u self install but if i didn't cancel after a week i would be charged $10. This company is hired by at&t to help customers but even though i never had service i was charged and couldn't get my money back. I had to spend an hour on the phone just to get the company name number and cancel. My last nightmare happened when i returned the modem ups lost it and i was charged $150 it was taken straight out of my account since i was forced to sign a contract with auto something to do with my low credit rating. I called asked what happened they said its lost and they would call me back. They never did two weeks later i found the receipt with the tracking number so i called them back. They got the modem, and said they were sending a request for a full rebate. I get a call today and they sent me a check for $100. I was charged $150. So i had to send another request for my $50 check they are calling me friday to make sure it goes through. Worst experience of my life called xfinity they were there in two days installed in 1 and a half hours and havent had any problems

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Contracts are traps , don't sign one

Posted on: April 9th, 2013 by Maher Nasser

i had to close my business because i almost got killed in an armed robbery,and AT&T still wants me to pay for terminating the contract ,,, its not like i switch from one carrier to another ,,, I TOLD THEM I HAD TO CLOSE MY BUSINESS AND SAVE MY LIFE ,, THEY DIDNT CARE

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less than 1 review

Posted on: April 7th, 2013 by Nado Nairos

one of the worst incompetent customer service , finish your contract and find another one, my advise. I have a 2 3gs and I upgrade it to iphone 4 and sony android ion. but the phones was lost in the mail so I reported it to att and a replacment was immediately sent. but the next day I got bck the lost phones because it was delivered in a wrong address. I contact customer shit care and told me to activate the returned phones and return the replacement which I did. it works for a couple of weeks and the problem arises, the phones are blocked because it was reported stolen. I tried to explain the situation to three customer care, who cannot understand the simple situation. I waited 3 days as advised but nothing happen, my laso hope go to my relative who works for ATT and refer me to a very intelligent manager who later on talk to the customer care and same as me, got really annoyed for the incompetence, lack of knowledge of these people. I received a confirmation email that att have received the returned phones, but their warehouse said, it is missing that is why they cannot unblock the phone. realizing what happened because it is not may fault I just follow all these incompetent customer care have told me, the manager refund me my activation fee, reactivate my old 3gs phones while waiting for these incompetent, warehouse, IT, customer care to fix their mess until my new phones will be unblock, I am still waiting. I got my activation fee of 70 dollars back and a free sony experia ion and iphone 4 for 1 dollar in replacement for the problems and att incompetence I suffered. I suspect that somebody in their org is stealing all returned phones that where reported missing, because it is now unusable at att because, it is blocked. But because I returned is the one that is not blocked , since customer care advise me to activate the lost phones, The thieves, did not expect that, so all documentation is messed up, this is how incompetent these people are. Just read my experience and see what do you think of these people, low quality, service, and customer care.

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Good Service, Surprising Gaps in Coverage

Posted on: March 26th, 2013 by Russell Lilly

We have been with AT&T for 8 + years, after leaving an Verizon. We go to a local AT&T store when we have questions or to buy new phones [Stow-Kent Plaza, Stow, OH] and have always found the employees friendly and helpful in numerous ways, including suggestions to reduce costs. We have three smart phones with data plans. I do find some surprising gaps in their coverage, frustratingly enough at my office in rural Geauga county. However, that is the exception mostly to a very positive experience. I can understand a lot of the complaints, but my suggestion is, go to one of their service centers and deal with real people first hand. And no, I don't own their stock or work for them.

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At&t sucks, do not choose them as a service provier, you will regret it.

Posted on: March 18th, 2013 by Renae Arias

I hate at&t and I will never ever get another contract again as long as I live. They are rediculously expensive and cut throat charging jacked high up bills with ordinary service (just like all the other providers). There is no special anything about at&t, they are just greedy.

This review is the subjective opinion of the user and not of PhoneDog.com

AT&T Reviews See All AT&T News

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Average user reviews

Based on 412 Reviews

LAN And DSL Sevice

AT &T RIppped me off!!

AT& T Sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!

Terrible service

AT&T, just like the other 3

nightmare

Contracts are traps , don't sign one

less than 1 review

Good Service, Surprising Gaps in Coverage

At&t sucks, do not choose them as a service provier, you will regret it.

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