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The good: Great serviceThe bad: some areas wont pick upSummary: I have had good luck with this service. There are areas were I dont receive good reception though but they are still good providers.

The good: The people in their stores are always extremely helpful and go the extra mile to help you resolve issues or find the right product. I have always been pleasantly surprised with their in store personnel.The bad: There are a lot of dropped calls, despite their advertisements they are the #1 carrier for not dropping calls. I usually make phone calls from the same location (my house) and can go hours with no dropped calls or will have dropped calls every 5 minutes - and this is late night!They recently changed their phone upgrade policy. You now have to wait the full 2 years to upgrade your phone.Summary: I don't think I will be renewing my contract with them in February. The phone/contract is reasonable but the service is subpar and unreliable entirely too many times for my tastes. In addition, their telephone customer support leaves a lot to be desired. When ordering my second phone, I had to make no fewer than 7 phone calls in order to fix the mistakes on the order and every single representative gave me a different answer.

The good: Coverage is pretty good all over Indiana. Only a few dropped calls. The places where I have used cingular range from Bloomington to Angola which is near Ft Wayne, so when I say all over Indiana it really does cover most of the area well.The bad: Signal is sometimes low, but I have a cheap phone so that could be part of the problem. At one time an antenna was down in my area and it took close to 4 months for the repair. This caused calls to only occasionally reach their destination.Summary: They have very good coverage statewide and very few of my calls have been cut out from loss of signal. The only major drawback to their service is the amount of time it took them to fix the antenna problem mentioned above. Four months is an unreasonable amount of time for a phone service to be impaired the way it was. Many complaint calls were made by the people living in my area, and because of the large amount of time the problem remained after their representative saying that the problem would be resolved, it made it seem as though we were being ignored.

The good: My wife can't call me while I lose signalThe bad: I lose signal on my commute every day for about 5 minutesSummary: It's good, but not great. I think their customer service is abysmal.