AT&T reviews and ratings
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- 1.0 overall
AT& T Sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!
By Debbie Hettinger, posted: May 10I have never spent so much time trying to get DSL and a new Lan Line. AT&T still has not figured out DSL and my Lan Line and this has been going on since April 27, 2013. But they still want $138.00 from me. AT& T sucks and there is more than one fish in the sea. How can a company but somebody on hold for 6 hours, 3 hours 2.5 hours. Everytime I call and am being put on hold. I am either at the wrong department or they hang up on me!!!!!!!!!!!!!!!!!! AT&T does not give a shit about their cutomers they only care about the money that is rolling in!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!report
- 0 people found this review helpful
- 1.0 overall
Terrible service
By Stephanie Cruz, posted: May 8We have been AT&T customers for at least 5 years and due to military obligations had to move all over the US and service was always ok. Now we live in a rural area and can't get any service, to boost the service we recieved a Micro Cell which is totally unreliable. We lose service all the time and our phones are constantly roaming for coverage and on top of that we get voicemails instead of calls. Now we have been on the phone with AT&T for the whole day and still they want the disconnection fee eventhough AT&T are the ones who CAN NOT provide the service that we are OVERpaying for. It is not our fault that they don't have a tower here, so how are we the ones who are always screwed in the end?! My husband is a Army Vet of 22 years, uninterrupted service and they can't help out a 100% disabled vet??? We will never recommened this service.report- 0 people found this review helpful
1.0 overallAT&T, just like the other 3
By Jerryz, posted: Apr 24I have used Verizon, AT&T, Sprint and T-Mobile over the past 12 years. Look at all the complaints for the 4 companies on this website. All 4 lack great customer service, They all have service problems at one point or another, they are all after more and more money and if we switch, well, they get more money. If people are getting great service, they love their company. All 4 companies have those people. If people are not getting great service, they hate their company. All 4 companies have those people as well. What we have failed to learn is that we created these monsters because we want more and more, faster and faster, now, now, now. These companies don't care because as soon as you drop service and switch, someone is switching back to one of the other 3. It is a cycle and they are all in it together. Think about it. If you owned one of these companies, wouldn't you fix the billing issues, the customer care issues, the phone issues, give discounts to your loyal customers etc.etc. These companies just don't care because if they don't get the money from me or you they will get it from someone else. It is estimated there are almost 300 million devices with contracts with these 4 companies at an average of $80 per line. That is over $24 BILLION per month collectively. THAT'S WHY THEY DON'T CARE, PERIOD. If each customer kept their current provider but found a way to reduce services by about $20 per month per device, it would take from their pockets approximately 6 BILLION $$ per month collectively. Think that would open their eyes and make them change. We should try it.report- 1 people found this review helpful
- 1.0 overall
nightmare
By Kevin Scheve, posted: Apr 24First the Indian guy on the phone has the wrong address and keeps telling me i already have an account with U-verse before i even signed up. I kept telling him he had the wrong address but he didn't get it, because when I called back the next day and spoke to an American they still had the wrong address. Finally i was able to clear it up and get started. The first installation guy was supposed to come inside to make sure everything was ready for service I was told to be home for specific hours and had to take off work. I thought the guy never showed so i called and apparently he was just checking the outside of the building and left. When i wasn't able to get a signal with a self install i called them back they sent me a dumb tech who couldn't figure out how to install it either. He said somebody would be coming the next day who could fix it. I asked when and he didn't know just said to wait for a call. Later the next day my neighbor tells me a guy from at&t was on the first floor of the apartment, (I have no buzzers working and specified i must be called to be let in) and i live on the third floor. My neighbor said he waited less than 2 minutes and left without calling me. I swiftly canceled the service and got almost all my money back. During the week i ordered i was suggested to sign up for a hotline u can call to help u self install but if i didn't cancel after a week i would be charged $10. This company is hired by at&t to help customers but even though i never had service i was charged and couldn't get my money back. I had to spend an hour on the phone just to get the company name number and cancel. My last nightmare happened when i returned the modem ups lost it and i was charged $150 it was taken straight out of my account since i was forced to sign a contract with auto something to do with my low credit rating. I called asked what happened they said its lost and they would call me back. They never did two weeks later i found the receipt with the tracking number so i called them back. They got the modem, and said they were sending a request for a full rebate. I get a call today and they sent me a check for $100. I was charged $150. So i had to send another request for my $50 check they are calling me friday to make sure it goes through. Worst experience of my life called xfinity they were there in two days installed in 1 and a half hours and havent had any problemsreport- 0 people found this review helpful
- 1.0 overall
Contracts are traps , don't sign one
By Maher Nasser, posted: Apr 9i had to close my business because i almost got killed in an armed robbery,and AT&T still wants me to pay for terminating the contract ,,, its not like i switch from one carrier to another ,,, I TOLD THEM I HAD TO CLOSE MY BUSINESS AND SAVE MY LIFE ,, THEY DIDNT CAREreport- 1 people found this review helpful
- 1.0 overall
less than 1 review
By Nado Nairos, posted: Apr 7one of the worst incompetent customer service , finish your contract and find another one, my advise. I have a 2 3gs and I upgrade it to iphone 4 and sony android ion. but the phones was lost in the mail so I reported it to att and a replacment was immediately sent. but the next day I got bck the lost phones because it was delivered in a wrong address. I contact customer shit care and told me to activate the returned phones and return the replacement which I did. it works for a couple of weeks and the problem arises, the phones are blocked because it was reported stolen. I tried to explain the situation to three customer care, who cannot understand the simple situation. I waited 3 days as advised but nothing happen, my laso hope go to my relative who works for ATT and refer me to a very intelligent manager who later on talk to the customer care and same as me, got really annoyed for the incompetence, lack of knowledge of these people. I received a confirmation email that att have received the returned phones, but their warehouse said, it is missing that is why they cannot unblock the phone. realizing what happened because it is not may fault I just follow all these incompetent customer care have told me, the manager refund me my activation fee, reactivate my old 3gs phones while waiting for these incompetent, warehouse, IT, customer care to fix their mess until my new phones will be unblock, I am still waiting. I got my activation fee of 70 dollars back and a free sony experia ion and iphone 4 for 1 dollar in replacement for the problems and att incompetence I suffered. I suspect that somebody in their org is stealing all returned phones that where reported missing, because it is now unusable at att because, it is blocked. But because I returned is the one that is not blocked , since customer care advise me to activate the lost phones, The thieves, did not expect that, so all documentation is messed up, this is how incompetent these people are. Just read my experience and see what do you think of these people, low quality, service, and customer care.report- 2 people found this review helpful
- 4.7 overall
Good Service, Surprising Gaps in Coverage
By Russell Lilly, posted: Mar 26We have been with AT&T for 8 + years, after leaving an Verizon. We go to a local AT&T store when we have questions or to buy new phones [Stow-Kent Plaza, Stow, OH] and have always found the employees friendly and helpful in numerous ways, including suggestions to reduce costs. We have three smart phones with data plans. I do find some surprising gaps in their coverage, frustratingly enough at my office in rural Geauga county. However, that is the exception mostly to a very positive experience. I can understand a lot of the complaints, but my suggestion is, go to one of their service centers and deal with real people first hand. And no, I don't own their stock or work for them.report- 0 people found this review helpful
- 1.0 overall
At&t sucks, do not choose them as a service provier, you will regret it.
By Renae Arias, posted: Mar 18I hate at&t and I will never ever get another contract again as long as I live. They are rediculously expensive and cut throat charging jacked high up bills with ordinary service (just like all the other providers). There is no special anything about at&t, they are just greedy.report- 3 people found this review helpful
1.0 overallrude CS. unfair billing practices.
By azon3, posted: Mar 3below is my CS experience with ATT on-line accnt help. they were unhelpful and rude. generally, i don't understand why i can't use the phone i purchased myself for what it was made - telephoning. instead i'm forced to pay for data services that i don't want. there has to be grounds for court action in there somewhere. anyhow, wouldn't recomend them and am switching asap myself. igor: and the fact that the phone doesn't work on your data network frequencies doesn't matter? Sean Greene : You would be the first customer I have heard to have issues igor: that doesn't really answer my question igor: if frequencies of my phone don't match your 4G network frequencies properly, then it won't work igor: my phone is not an att brand phone Sean Greene : I understand you believe that igor: ? Sean Greene : There is nothing I can do about removing the data plan from your line it is required for all smartphones Sean Greene : That is policy set by ATT igor: is it also ATT policy to imply that your customer is stupid and thereby be rude to them? Do you have a manager I can speak to? Sean Greene : I have not implied you are stupid at all igor: ok. can you please answer my question Sean Greene : You are looking for an exception to get you out of your contract and I am explaining there is no such loophole igor: this was my question: igor: is it also ATT policy to imply that your customer is stupid and thereby be rude to them? Do you have a manager I can speak to? Sean Greene : All smartphones on the att network require a data plan to be present Sean Greene : I have not been rude to you at all igor: i'd like to speak to your manager Sean Greene : One moment Igor One moment while I transfer the chat to 'Margaret Moss'. Welcome! You are now chatting with 'Margaret Moss'report- 2 people found this review helpful
- 2.3 overall
BEWARE if you decide to leave AT&T...
By Nwunye81, posted: Feb 28If you decide to leave AT&T and carry your AT&T phone to another carrier, AT&T will NOT unclock your phone until you pay your final bill. The problem is, this final bill will not come out until your NEXT billing cycle. So your AT&T phone will be UNUSABLE for a month or more until your final statement is released and you are able to pay your final bill. What's worse: after paying your final bill, AT&T takes up to 7 business days to unlock your phone! Ridiculous, inconvenient nonsense!report- 2 people found this review helpful
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