Yet some more AT&T reviews and ratings
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- 1.0 overall
Very, very poor.
By Joyce Jordan, posted: Jul 12I do not have the option of a 0, so I had to give ATT a 1. I feel like Lilly Tomlin.report
- 2 people found this review helpful
- 5.0 overall
great pleple great customer sevice
By Steve Hages, posted: Jul 12I am retired military, throughout my career I always made sure I spent more time taking care of my best soldiers than I did my shit-heads, well I don't have either any more, but I still take care of the best people when I come in contact with them. Today was a special day, I met Debbie, employee # 100583047, her effervescent personality hung in there helping me for about an hour. At least 6 others in the past 2 weeks could not accomplish this. Debbie succeeded when all others failed, she was able to increase the number of rings I hear before it goes to voicemail.report- 0 people found this review helpful
- 4.3 overall
Very nice support staff
By Taschia Stenger, posted: Jun 12I spent a couple hours on the phone with apple and at&t today about my boyfriend's lost phone. I kept getting comments from both ends about why one provider was better than the other. Apple put me on hold for a LONG time and the advice they gave me was something I had already done. Karen Johnson from AT&T was awesome and patient and actually gave me good answers and advice.report- 0 people found this review helpful
- 5.0 overall
ATT is the BEST carrier I have ever had!
By Joi Abuya Silvius, posted: Jun 12I honestly don't understand all the negative comments regarding ATT. I have had them as a carrier now for several years. I came from Sprint who had consistently messed up my bill and over charged me and screwed things up all the time. They only seemed to be about the almighty dollar no matter how they had to get it. ATT on the other hand has been great!! I have personally found that they will go way above and beyond when it comes to customer service. I had previously owned an HTC Aria. It was a complete lemon of a phone. I went thru the rules and as a result had three different phones sent to me via the warranty. By the time I was ready for phone number four I said there is no way I will take a fourth Aria, obviously it's just a poorly made phone. At which point, I asked to exchange for a Samsung Galaxy and they approved. I was thrilled with that phone and hung on to it until recently upgrading to the Galaxy Note, my new all time favorite phone EVER. Any time I have ever had questions about my bill, phone anything, ATT has always taken care of my questions or concerns immediately...many times giving me a nice credit on my bill without even asking. Out of all the cell companies I have been with, hands down ATT has the best customer service. I truly believe they care about their customers and keeping them! They have found ways to lower my monthly bill as well. I have never had a rude or unwilling customer service rep. I highly recommend this company. As far as paying your bill, simply download their app and pay your bill right thru there. Doesn't cost anything. Also, when I have had tough financial months, they are more than willing to work with you, rather than like many companies who just merely shut you down. If you make a payment arrangement with them and stick to it, they will make arrangements with you anytime and never interrupt service. I would never change carriers for nothing! Oh, and as far as quality cell phone service/range....I've never had a dropped call or anything. Very clear, consistant service and phone calls. If ppl are posting all negative about ATT, I really question their situation...and I promise, I do not work for ATT, never have and am not paid in any way to post this. Just a very happy customer who have been with them about 9 yrs.report- 0 people found this review helpful
- 2.7 overall
I bought a lemon..
By Arnold Cabello, posted: May 12I got a pantech Burst .6 weeks ago .from the beginning telephone does not work properly ,went to store ,they tested and agreed with me. I was told by corporate customer service rep .She would u.p.s. a new phone .She NEVER did .Now I started process again to get a replacement phone.I believe I just happened to buy a lemon and nobody at ATT seems to care about customer service.except the staff at store location ,Buuut they cant do anything about it.report- 1 people found this review helpful
- 3.7 overall
credits
By Daniel Hirt, posted: Apr 12do what i do keep calling till you get someone then threaten to leave there service cause it sucks and they will comp you anythingreport- 1 people found this review helpful
- 1.3 overall
$5 charge for paying bill at store with employee
By sharpshootersfl, posted: Jan 12I do not like that they charge a $5.00 fee if you pay you bill at their store through an employee. Free if you use the kiosk. If the kiosk is busy and employees are standing around doing nothing(which happens to me a lot) it cost $5.00 to use them to pay the bill. TMobile does not do this. I have both services.report- 1 people found this review helpful
- 3.7 overall
Not the greatest but definitely not the worst...
By O_oThatOneGuy, posted: Dec 11I've had AT&T for over a year now and honestly it hasn't been a walk in the park, but dealing with business customer care I find that everyone there is pretty accomodating with any problem I have, but only over the phone, in store managers could care less. My complaints start with them not backing their insurance or warranty policies for anything. I have bought 3 phones out of pocket in one year because of this. One was over $400... My other complaint is the phone's don't like to roam at all. I don't care if it cost extra, but I know AT&T can bum off another network while I visit my parents/hometown... Even sprint didn't hesitate to roam off of verizon when I would lose service with them...report- 1 people found this review helpful
1.0 overallworst company to deal with other than unemployment bureau
By carol mcmann, posted: Jul 11The good: positively none!The bad: everything possibleSummary: after 4 months and at least 4hrs total on the phone talking to their STUPID robot, finally someone told me the answer to a simple billing problem.report- 1 people found this review helpful
1.0 overallATT is HAPLESS! Stay Away!
By Douglas Ritterling, posted: Jul 11The good: Nice commercials.The bad: Everything else.Summary: My experience:
I was overcharged by $100 two weeks ago. Six calls and countless supervisors later, no results! (ATT's Michael Lopez, James Stone, Lasura Austin, Luke and Karen were a great part of my bad ATT experience-thanks!). Did I mention the countless lies, dismissals and misinformation I received over the hours of talking with Customer Service? ATT is hapless, hopeless and helpless. Stay far far away!report- 3 people found this review helpful
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