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1.0 overallATT is HAPLESS! Stay Away!
By Douglas Ritterling, posted: Jul 11The good: Nice commercials.The bad: Everything else.Summary: My experience:
I was overcharged by $100 two weeks ago. Six calls and countless supervisors later, no results! (ATT's Michael Lopez, James Stone, Lasura Austin, Luke and Karen were a great part of my bad ATT experience-thanks!). Did I mention the countless lies, dismissals and misinformation I received over the hours of talking with Customer Service? ATT is hapless, hopeless and helpless. Stay far far away!report
- 3 people found this review helpful
1.0 overallHorrible customer service, even worse cell service!!!!!!!!
By get lost, posted: Jun 11From November 2010 until this point in time (end of June 2011), we don't have the ability to use our cell phones in our own home. We have an M-Cell, that does absolutely nothing. We constantly have dropped calls, failed calls, and are unable to call out. AT&T took away our 3G tower, gave us a 2G tower, didn't admit to their own screw up until months later, when enough people finally complained that they couldn't use their cell phone at all. We paid a 200 dollar cell phone bill, and didn't get to use our cell phone for a solid 4 to 5 months, unless we drove 10 miles away from our home. A business owner, informed me that AT&T brought back the unlimited data, because Verizon is offering it at this time. So when I called, not only was the Customer Service Rep extremely rude, but the Manager was not helpful at all. Blatantly lying to me that they were not able to offer us the unlimited data. We have been with AT&T for a good 15 years, but yet we have struggled to receive any type of decent service from them for over half a year now. If you want horrible customer service, and horrible phone service, go with AT&T, otherwise I suggest you find a different phone company that isn't going to screw you out of your money, and offer rude employee's to assist you with your issues, because take it from me, you will have issues with AT&T!!!!!!!!!!!!!!!!!report- 0 people found this review helpful
1.3 overallThats what you call customer service
By Shawn Thomas, posted: Jun 11The good: You can get someone on the phone... may not speak english but, there is someone thereThe bad: read below Summary: I signed my contract with att in April of this year. I have had nothing but trouble ever since. Not only with the bill but with the phones as well. I have not recieved a bill yet that, I have not had to call them, for over charging me here and there for stupid little things, that when I asked about them and what they were the lady couldnt even tell me what it was. I find it ridiculous that I have to call every month to get thier little "Other fees and charges" taken off. They have also turned my service off for no apparent reason, bill was paid and was paid when due, yet I dail the phone only to hear " your service has been temp. disconnected". Thats just the issue I have had with my bill. Moving on to the phone and the warrenty departments customer service. I had the PHone right about a month before it started acting up, i let it go for a few weeks until the phone was finally totally unuseable. I called the warrenty department, and explained everything and answered thier 150 questions to finally hear they were sending me a replacement phone, I paid $15.00 dollars to have them send it over night beings that my phone was not working at all. I get the replacement phone, when inserting the battery I notice it has water damage and will not charge. So once again I find myself calling att. And I hear the same thing I heard the time before 150 questions, And ok we are sending you a replacement. Well I tell them I paid for an over night service and you sent me a phone that didnt work so I want this one sent over night, and I am not paying for it to be sent nor am I sending the old phone back until I get a phone that works. Well that has been a week and a half ago and I still have not recieved my 2nd replacemnt phone in 3 months, But you can beat I sure got my bill. They want you to pay them thier money on time, but they sure arent worried about weather or not you get a phone much less if it even works. I will be turning this service off and they will not be getting a dime of my money!!report- 2 people found this review helpful
1.0 overallZERO STARS IS FAR TOO GENEROUS
By JOHN MERCER, posted: May 11The good: ZEROThe bad: CUSTOMER SERVICE???Summary: Service disconnected for non-payment when we have not received the first pro-rated bill - $100 of $300. Officious little customer 'service' representative could care less.
We were with Alltel. Now will switch to someone else.report- 1 people found this review helpful
4.3 overallTwo Thumbs Way Up
By S Talcott, posted: Jun 10The good: Great Customer Service
Great Coverage even in buildings
Easy to Read Bills
A lot of choicesThe bad: Stuff isn't always done when they say they will
Service isn't always greatSummary: I have had Cingular for about 6 years and AT&T for the last 2, as they bought out Cingular. The only real issues I have had, and they can be quite challenging, is that 1) sometimes I don't get a voicemail for a few days after someone left it. All the sudden my phone will ring that I have a message and it will be from days ago. Not working out so well in the job arena. 2) When I called to have options blocked on my son's phone, it wasn't done. This created havoc this month as someone stole his cell phone and used it like it was going out of style. In less than four days, over $400 racked up in charges. Since we thought everything but making phone calls was blocked, this was insane for us.
Great customer service!!! Even though we didn't report it stolen right away (we thought he must've misplaced it...he is a 12 yo kid), they refunded every penny the other kid charged up! They sat with me on the phone for over 2 hours, going over it line by line and crediting back for every 3rd party purchase/download. It was a lot of time I didn't really have, but the lady, Lisa Goss, was absolutely amazing...patient and very, very nice. I was mad...you can't imagine how mad...and she was just great. Their customer service is usually really good anyway though. I think that is why we stick with them even with the other stuff. You just can't find good customer service anymore.
I hate the rates, but have shopped around and they are pretty comparable. They have new plans for family talk out that are making my life much more simple...and that is always a plus.report- 2 people found this review helpful
1.7 overallDeclining quality
By Armando R, posted: Feb 10The good: Rollover minutes. Store associates are very friendly.The bad: Weak to no signal. Over priced plans/data packages.Summary: Service used to be great when they were still Cingular and before the iPhone. Now I get constant dropped calls. Text messages sometimes never send or arrive.
Signal will go from 4 bars when I dial down to 0 when I press my send key. This happens all the time lately even when I answer a call. I will have 3+ bars while my phone is ringing, and when I press the call pickup button the signal will drop. My wife is constantly going to voice mail when my phone doesn't even ring on my end.
Lots of dead spots both indoors and outside.
Data seems fast when it does connect. I have recently been getting my data connection refused. I think this has to do with the network being overloaded. This never happened before the iPhone. If they sell millions of these and they are constantly using data you would think that they would increase the number of towers to deal with the increase in network traffic. That hasn't happened. Verizon and Sprint spend millions upon millions of dollars every year to expand network coverage, but I never see that AT&T or T-Mobile spend anything on network expansion. I know it costs quite a bit to maintain a cell network, but at the prices that they charge (especially for data) they could put some money aside to add towers and eliminate all of the dead spots.
I have over a year left on my contract but I am going to have my number ported and pay the ETF. At least they give you $5 off per completed month of your 2 year agreement from the $175 fee that they charge.report- 2 people found this review helpful
4.0 overallThese negative reviews make me laugh!
By Jim Craiver, posted: Jan 10The good: Rollover, coverage, web speed, reliability, phonesThe bad: Family plans could be alittle more flexible.Summary: I guess im one of those customers that the 700 minute plan might not be quite enough and the 1400 minute plan would be too much. However, i got like 4000 rollover minutes that will never expire so i will never have to pay for overusage charges. The web browsing is no joke, its extremely fast, faster than what i thought it would be. I very rarely experience any problems with my phone and service (going on 7 years now). Now granted i may drop a call once in awhile but hardly ever. I never have any problems sending or receiving any messages or voicemail and definately have no problems with coverege. Yes their are definatly deadzones but that is with any provider. I can tell you this, im a DirecTV Technician and travel to many places 6 days a week. I have a company provided verizon phone, and no lie, i cant count how many places i go that my company phone has no service. My personal phone with att works 90 percent of the time where my company phone with verizon does not. ATT definatly has more bars in more places than Verizon and i would never switch to them. Im not being negative towards them but since i deal with both a verizon phone and my att phone, i see how the coverage between the two companies compare on a daily basis.report- 1 people found this review helpful
1.5 overallAwful, Terrible and Torturous
By Robert Ramey, posted: Dec 09The good: there aren't anyThe bad: the title says it allSummary: The Awful:
I switched from Verizon to AT&T for two reasons. The first was the roll over minutes. The second was their claim of coverage and dropped calls. AT&T has not lived up to either claim. Roll over minutes are a joke. I currently have over 6000 roll over minutes which, for the most part, are useless. My current plan is 1400 minutes per month which on a monthly average is too many. The next lower plan is 700 minutes per month, not enough. If I opt to change plans, I will lose my roll over minutes, so WTF good are they?
One also need be aware of additional charges for network usage. Inadvertent access adds up quickly. If you don't need it, be sure to have it blocked.
The Terrible:
Cell phone coverage in Iowa pretty much sucks, even in the larger metro areas. There are dead spots everywhere. One area has five bars and an area two blocks away has none. Most of northern and central Iowa has no coverage whatsoever once you travel 5 to 10 miles from a major highway.
The Torturous:
Most of the cell phones they offer are crap! The first phone we were offered when we took out the plan was a Nokia. Can you say POS? My wife's phone would shut off in the middle of a conversation for no reason. Mine would not allow me to dial out without rebooting first. Something about my SIMS card. I no longer remember exactly what the problem was.
I went back to AT&T for resolution of the problem. The first option they offered was to replace the phones with the same thing. Having researched the phone before going in, I knew the problem(s) were inherent to the phone. I told the representative replacing the phone with a like model was NOT an option. The only other option they gave me was a different model phone if I renewed my contract. I chose to do this only because I had over a year and a half left on my contract and it was too expensive to terminate. Our second phone was a Samsung knock off of a Motorola Razor. I could have gotten the Motorola, but it was over $100 more. The Samsung has not given me too many problems other than the speaker is cheap and it is difficult to hear what is being said. It is not difficult to see why it was cheaper than the Razor. My recommendation? Stay far, far away from AT&T.report- 3 people found this review helpful
1.3 overallCon arist tactics of AT&T - rollover minutes
By Barbara H, posted: Aug 09The good: Roll over minutes option The bad: Roll over minutes change optionsSummary: AT&T has arm twisting tactics in place connected with the rollover minutes options. If you acquire roll over minutes and want to change the wireless telephone plan to a lesser amount based on your monthly usage - the company is stating that all minutes acculumlated, regardless of the length of time with the company, will be taken away due to the change to a lesser minute telephone plan.report- 3 people found this review helpful
2.0 overallPoor Quailty Poor Customer Loyalty
By Angeline Broomhall, posted: Jul 09The good: Rollover Minutes. The bad: Unreliable Signal Strength, NO 24hr Customer Service, Would like to see better customer loyality.Summary: I have been with AT&T/Cingular for over 5 years. I have been more and more dissatisfied. The signal strength is more often bad than good, I can watch the bars go up and down. I would like to see better offers to long term customers such as myself. I have never been so ready to change companies and noone at AT&T seem to really care. I guess my 6 years of monthly premiums didnt mean all that much.report- 8 people found this review helpful
%2c+we+don%27t+have+the+ability+to+use+our+cell+phones+in+our+own+home.+We+have+an+M-Cell%2c+that+does+absolutely+nothing.+We+constantly+have+dropped+calls%2c+failed+calls%2c+and+are+unable+to+call...&properties=%7b%22Published%22%3a%22June+30%2c+2011%22%7d "Share on facebook")
