Page 10 of AT&T reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 4.3 overall
Two Thumbs Way UpBy S Talcott, posted: Jun 10The good: Great Customer Service
Great Coverage even in buildings
Easy to Read Bills
A lot of choicesThe bad: Stuff isn't always done when they say they will
Service isn't always greatSummary: I have had Cingular for about 6 years and AT&T for the last 2, as they bought out Cingular. The only real issues I have had, and they can be quite challenging, is that 1) sometimes I don't get a voicemail for a few days after someone left it. All the sudden my phone will ring that I have a message and it will be from days ago. Not working out so well in the job arena. 2) When I called to have options blocked on my son's phone, it wasn't done. This created havoc this month as someone stole his cell phone and used it like it was going out of style. In less than four days, over $400 racked up in charges. Since we thought everything but making phone calls was blocked, this was insane for us.
Great customer service!!! Even though we didn't report it stolen right away (we thought he must've misplaced it...he is a 12 yo kid), they refunded every penny the other kid charged up! They sat with me on the phone for over 2 hours, going over it line by line and crediting back for every 3rd party purchase/download. It was a lot of time I didn't really have, but the lady, Lisa Goss, was absolutely amazing...patient and very, very nice. I was mad...you can't imagine how mad...and she was just great. Their customer service is usually really good anyway though. I think that is why we stick with them even with the other stuff. You just can't find good customer service anymore.
I hate the rates, but have shopped around and they are pretty comparable. They have new plans for family talk out that are making my life much more simple...and that is always a plus.
- 1.7 overall
Declining qualityBy Armando R, posted: Feb 10The good: Rollover minutes. Store associates are very friendly.The bad: Weak to no signal. Over priced plans/data packages.Summary: Service used to be great when they were still Cingular and before the iPhone. Now I get constant dropped calls. Text messages sometimes never send or arrive.
Signal will go from 4 bars when I dial down to 0 when I press my send key. This happens all the time lately even when I answer a call. I will have 3+ bars while my phone is ringing, and when I press the call pickup button the signal will drop. My wife is constantly going to voice mail when my phone doesn't even ring on my end.
Lots of dead spots both indoors and outside.
Data seems fast when it does connect. I have recently been getting my data connection refused. I think this has to do with the network being overloaded. This never happened before the iPhone. If they sell millions of these and they are constantly using data you would think that they would increase the number of towers to deal with the increase in network traffic. That hasn't happened. Verizon and Sprint spend millions upon millions of dollars every year to expand network coverage, but I never see that AT&T or T-Mobile spend anything on network expansion. I know it costs quite a bit to maintain a cell network, but at the prices that they charge (especially for data) they could put some money aside to add towers and eliminate all of the dead spots.
I have over a year left on my contract but I am going to have my number ported and pay the ETF. At least they give you $5 off per completed month of your 2 year agreement from the $175 fee that they charge.
- 4.0 overall
These negative reviews make me laugh!By Jim Craiver, posted: Jan 10The good: Rollover, coverage, web speed, reliability, phonesThe bad: Family plans could be alittle more flexible.Summary: I guess im one of those customers that the 700 minute plan might not be quite enough and the 1400 minute plan would be too much. However, i got like 4000 rollover minutes that will never expire so i will never have to pay for overusage charges. The web browsing is no joke, its extremely fast, faster than what i thought it would be. I very rarely experience any problems with my phone and service (going on 7 years now). Now granted i may drop a call once in awhile but hardly ever. I never have any problems sending or receiving any messages or voicemail and definately have no problems with coverege. Yes their are definatly deadzones but that is with any provider. I can tell you this, im a DirecTV Technician and travel to many places 6 days a week. I have a company provided verizon phone, and no lie, i cant count how many places i go that my company phone has no service. My personal phone with att works 90 percent of the time where my company phone with verizon does not. ATT definatly has more bars in more places than Verizon and i would never switch to them. Im not being negative towards them but since i deal with both a verizon phone and my att phone, i see how the coverage between the two companies compare on a daily basis.
- 1.5 overall
Awful, Terrible and TorturousBy Robert Ramey, posted: Dec 09The good: there aren't anyThe bad: the title says it allSummary: The Awful:
I switched from Verizon to AT&T for two reasons. The first was the roll over minutes. The second was their claim of coverage and dropped calls. AT&T has not lived up to either claim. Roll over minutes are a joke. I currently have over 6000 roll over minutes which, for the most part, are useless. My current plan is 1400 minutes per month which on a monthly average is too many. The next lower plan is 700 minutes per month, not enough. If I opt to change plans, I will lose my roll over minutes, so WTF good are they?
One also need be aware of additional charges for network usage. Inadvertent access adds up quickly. If you don't need it, be sure to have it blocked.
Cell phone coverage in Iowa pretty much sucks, even in the larger metro areas. There are dead spots everywhere. One area has five bars and an area two blocks away has none. Most of northern and central Iowa has no coverage whatsoever once you travel 5 to 10 miles from a major highway.
Most of the cell phones they offer are crap! The first phone we were offered when we took out the plan was a Nokia. Can you say POS? My wife's phone would shut off in the middle of a conversation for no reason. Mine would not allow me to dial out without rebooting first. Something about my SIMS card. I no longer remember exactly what the problem was.
I went back to AT&T for resolution of the problem. The first option they offered was to replace the phones with the same thing. Having researched the phone before going in, I knew the problem(s) were inherent to the phone. I told the representative replacing the phone with a like model was NOT an option. The only other option they gave me was a different model phone if I renewed my contract. I chose to do this only because I had over a year and a half left on my contract and it was too expensive to terminate. Our second phone was a Samsung knock off of a Motorola Razor. I could have gotten the Motorola, but it was over $100 more. The Samsung has not given me too many problems other than the speaker is cheap and it is difficult to hear what is being said. It is not difficult to see why it was cheaper than the Razor. My recommendation? Stay far, far away from AT&T.
- 1.3 overall
Con arist tactics of AT&T - rollover minutesBy Barbara H, posted: Aug 09The good: Roll over minutes option The bad: Roll over minutes change optionsSummary: AT&T has arm twisting tactics in place connected with the rollover minutes options. If you acquire roll over minutes and want to change the wireless telephone plan to a lesser amount based on your monthly usage - the company is stating that all minutes acculumlated, regardless of the length of time with the company, will be taken away due to the change to a lesser minute telephone plan.
- 2.0 overall
Poor Quailty Poor Customer LoyaltyBy Angeline Broomhall, posted: Jul 09The good: Rollover Minutes. The bad: Unreliable Signal Strength, NO 24hr Customer Service, Would like to see better customer loyality.Summary: I have been with AT&T/Cingular for over 5 years. I have been more and more dissatisfied. The signal strength is more often bad than good, I can watch the bars go up and down. I would like to see better offers to long term customers such as myself. I have never been so ready to change companies and noone at AT&T seem to really care. I guess my 6 years of monthly premiums didnt mean all that much.
- 1.5 overall
AT&T sucks!By Kirk Brown, posted: Jul 09The good: Rollover minutes
Can get early nights and weekends
Good Phone selectionsThe bad: HORRIBLE SIGNAL. CANT EVEN TALK IN MY OWN HOME. Missed calls. Cannot text message. VERY FRUSTRATING!
Summary: Can't even talk in my own home. Calls consistently go to voice mail and I lose signal for no reason! Works ok in public, however. I have Verizon now with no problems. TRY THEM!!
Stay away! To be this expensive, I'm not getting the service I am paying for.
- 4.3 overall
two thumbs upBy katie r, posted: Jul 09The good: AT&T almost always has great service for me, they carry Sony Ericsson phones, and the customer service is usually very helpful, if and when i ever have questions or problems with anything (rare)The bad: Expensive (although most, if not all other service providers are relatively the same cost) and they haven't carried a Sony Ericsson phone that I want lately.Summary: I've only ever had T-Mobile and Cingular (now AT&T) and I don't think I'd ever get rid of AT&T. I hardly ever have problems with them, and I almost always have good service. The only problem I'm having now is that my phone's mic is half broken, making it hard for the other person to hear me during a call. I'd like to get a new phone at some point, but I haven't really found a phone that I really like.
- 1.3 overall
they make me wanna kill myselfBy B S, posted: Jun 09The good: popular phones, not neccesarily the best thoThe bad: -too much money for moderate services
-most calls r forwarded directly to my voicemail
-recieve voicemails an hour to 3 days after theyre left, lost my job
-texts are delayed (sent and recieved)
-customer service takes hours to get anything done and i wind up having to call back on a weekly basis to fix something
-double billed consistantly when i had automatic payments
-lots of "mistakes" that caused overagesSummary: these guys r a bunch of con men. i had no problems in the 5 years i had cellone, not even once... att takes over and im having my phone service dropped randomly for 3-5 hours at a time (unaccaptable). they charge more for everything cellone provided adn its lower quality service at that (I cant stress that enough!!!!). i had an iPhone and it was junk, its a toy not a tool.
- 5.0 overall
AMAZING.By Russell Mansfield, posted: Jun 09The good: Friendly Customer Service!
No droped calls!
Awesome phones!The bad: none that i can think of!Summary: I have never had a problem with at&t when it comes down to my cell phone carrier. Ive been with them for 10 years now, and have had nothing but good things to say for them. I love theyre phones, and theyre customer service is as friendly as can be. theyre so helpful!