Page 11 of AT&T reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 1.0 overall
Overcharged intentionally on auto-payBy ricardo_shaffer, posted: Jul 12I have literally spent about 25-40 hours on the phone with AT&T Customer Service Due to their billing issues. If I did not remain vigilant, I would have been overcharged over $500 in less than 1 year. Of course, there are other issues, but getting it resolved is a nightmare. The Customer Service at AT&T is clearly a scam. they must have an algorithm in their billing system that creates additional billings and hoping no one will catch it.
- 1.0 overall
Terrible and borderline CRIMINAL.By Katrina Augostini, posted: Jul 12I had at&t for years individually, and with a family plan. They illegally charged my credit without authorization 3 times. Their coverage was good, but customer service was unreliable and no one seemed to be able to give me the same answer twice. My monthly bill was never the same, even though my services and charges didn't change. And they weren't off by cents, months would often differ by $10-40 with no explanation. I cancelled my line after getting a Family Plan, and officially changed the bill-payer to a family member. 10 MONTHS after I had stopped using my card to pay bills a charge randomly appeared on my statement from AT&T. It happened 2 months in a row, January and February 2011. None of the customer service reps could tell me why, nor would they correct the UNAUTHORIZED charges. Again in January 2012 they charged my card, after I no longer had a cell line with them for over a year, and after I called the year prior to tell them to take my card number off their records. They said my name was still linked to the remaining lines, that the charges had to have been authorized and they would not refund me, AND that I had to remain the bill-payer until all lines were cancelled. THIS CONTRADICTED EVERYTHING I HAD DISCUSSED AND BEEN TOLD WHEN I CANCELLED MY LINE 2 YEARS AGO. I was told this month that it happened too long ago, and since the charges kept the account from being overdue, they could not do anything about it. They refused to look into the phone payment system to see if there was a glitch that kept reverting payments back to an outdated card each January. They said my only option to stop future occurances was to cancel all phone lines, or close the old credit card. Really? Complete neglect and untrustworthiness. I will NEVER use any services offered by AT&T again. Their shady business practices are unethical and criminal. Terrible company, hands down.
- 1.0 overall
Very, very poor.By Joyce Jordan, posted: Jul 12I do not have the option of a 0, so I had to give ATT a 1. I feel like Lilly Tomlin.
- 5.0 overall
great pleple great customer seviceBy Steve Hages, posted: Jul 12I am retired military, throughout my career I always made sure I spent more time taking care of my best soldiers than I did my shit-heads, well I don't have either any more, but I still take care of the best people when I come in contact with them. Today was a special day, I met Debbie, employee # 100583047, her effervescent personality hung in there helping me for about an hour. At least 6 others in the past 2 weeks could not accomplish this. Debbie succeeded when all others failed, she was able to increase the number of rings I hear before it goes to voicemail.
- 4.3 overall
Very nice support staffBy Taschia Stenger, posted: Jun 12I spent a couple hours on the phone with apple and at&t today about my boyfriend's lost phone. I kept getting comments from both ends about why one provider was better than the other. Apple put me on hold for a LONG time and the advice they gave me was something I had already done. Karen Johnson from AT&T was awesome and patient and actually gave me good answers and advice.
- 5.0 overall
ATT is the BEST carrier I have ever had!By Joi Abuya Silvius, posted: Jun 12I honestly don't understand all the negative comments regarding ATT. I have had them as a carrier now for several years. I came from Sprint who had consistently messed up my bill and over charged me and screwed things up all the time. They only seemed to be about the almighty dollar no matter how they had to get it. ATT on the other hand has been great!! I have personally found that they will go way above and beyond when it comes to customer service. I had previously owned an HTC Aria. It was a complete lemon of a phone. I went thru the rules and as a result had three different phones sent to me via the warranty. By the time I was ready for phone number four I said there is no way I will take a fourth Aria, obviously it's just a poorly made phone. At which point, I asked to exchange for a Samsung Galaxy and they approved. I was thrilled with that phone and hung on to it until recently upgrading to the Galaxy Note, my new all time favorite phone EVER. Any time I have ever had questions about my bill, phone anything, ATT has always taken care of my questions or concerns immediately...many times giving me a nice credit on my bill without even asking. Out of all the cell companies I have been with, hands down ATT has the best customer service. I truly believe they care about their customers and keeping them! They have found ways to lower my monthly bill as well. I have never had a rude or unwilling customer service rep. I highly recommend this company. As far as paying your bill, simply download their app and pay your bill right thru there. Doesn't cost anything. Also, when I have had tough financial months, they are more than willing to work with you, rather than like many companies who just merely shut you down. If you make a payment arrangement with them and stick to it, they will make arrangements with you anytime and never interrupt service. I would never change carriers for nothing! Oh, and as far as quality cell phone service/range....I've never had a dropped call or anything. Very clear, consistant service and phone calls. If ppl are posting all negative about ATT, I really question their situation...and I promise, I do not work for ATT, never have and am not paid in any way to post this. Just a very happy customer who have been with them about 9 yrs.
- 2.7 overall
I bought a lemon..By Arnold Cabello, posted: May 12I got a pantech Burst .6 weeks ago .from the beginning telephone does not work properly ,went to store ,they tested and agreed with me. I was told by corporate customer service rep .She would u.p.s. a new phone .She NEVER did .Now I started process again to get a replacement phone.I believe I just happened to buy a lemon and nobody at ATT seems to care about customer service.except the staff at store location ,Buuut they cant do anything about it.
- 3.7 overall
creditsBy Daniel Hirt, posted: Apr 12do what i do keep calling till you get someone then threaten to leave there service cause it sucks and they will comp you anything
- 1.3 overall
$5 charge for paying bill at store with employeeBy sharpshootersfl, posted: Jan 12I do not like that they charge a $5.00 fee if you pay you bill at their store through an employee. Free if you use the kiosk. If the kiosk is busy and employees are standing around doing nothing(which happens to me a lot) it cost $5.00 to use them to pay the bill. TMobile does not do this. I have both services.
- 3.7 overall
Not the greatest but definitely not the worst...By O_oThatOneGuy, posted: Dec 11I've had AT&T for over a year now and honestly it hasn't been a walk in the park, but dealing with business customer care I find that everyone there is pretty accomodating with any problem I have, but only over the phone, in store managers could care less. My complaints start with them not backing their insurance or warranty policies for anything. I have bought 3 phones out of pocket in one year because of this. One was over $400... My other complaint is the phone's don't like to roam at all. I don't care if it cost extra, but I know AT&T can bum off another network while I visit my parents/hometown... Even sprint didn't hesitate to roam off of verizon when I would lose service with them...