Page 11 of AT&T reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 1.0 overall
rude CS. unfair billing practices.By azon3, posted: Mar 13below is my CS experience with ATT on-line accnt help. they were unhelpful and rude. generally, i don't understand why i can't use the phone i purchased myself for what it was made - telephoning. instead i'm forced to pay for data services that i don't want. there has to be grounds for court action in there somewhere. anyhow, wouldn't recomend them and am switching asap myself. igor: and the fact that the phone doesn't work on your data network frequencies doesn't matter? Sean Greene : You would be the first customer I have heard to have issues igor: that doesn't really answer my question igor: if frequencies of my phone don't match your 4G network frequencies properly, then it won't work igor: my phone is not an att brand phone Sean Greene : I understand you believe that igor: ? Sean Greene : There is nothing I can do about removing the data plan from your line it is required for all smartphones Sean Greene : That is policy set by ATT igor: is it also ATT policy to imply that your customer is stupid and thereby be rude to them? Do you have a manager I can speak to? Sean Greene : I have not implied you are stupid at all igor: ok. can you please answer my question Sean Greene : You are looking for an exception to get you out of your contract and I am explaining there is no such loophole igor: this was my question: igor: is it also ATT policy to imply that your customer is stupid and thereby be rude to them? Do you have a manager I can speak to? Sean Greene : All smartphones on the att network require a data plan to be present Sean Greene : I have not been rude to you at all igor: i'd like to speak to your manager Sean Greene : One moment Igor One moment while I transfer the chat to 'Margaret Moss'. Welcome! You are now chatting with 'Margaret Moss'
- 2.3 overall
BEWARE if you decide to leave AT&T...By Nwunye81, posted: Feb 13If you decide to leave AT&T and carry your AT&T phone to another carrier, AT&T will NOT unclock your phone until you pay your final bill. The problem is, this final bill will not come out until your NEXT billing cycle. So your AT&T phone will be UNUSABLE for a month or more until your final statement is released and you are able to pay your final bill. What's worse: after paying your final bill, AT&T takes up to 7 business days to unlock your phone! Ridiculous, inconvenient nonsense!
- 1.0 overall
THEY ARE HORRIBLE!!!!!!!!!By Haley Edington, posted: Feb 13I have been lie to over and over again!! their custermer servise is Fn terrible!!! They go around around in circles and its all bull shit! I would not even want my worst enemy to have this company! the shit they put me through is terrible!!
- 1.7 overall
non freedom actBy semyion, posted: Feb 13ATT companies force their customers to use only the phone was purchased from ATT. As soon as you insert a SIM-card to new phone, they added $ 30 to your account and refuse to remove the service. Has anyone a similar problem?
- 1.0 overall
Service and support is so badBy George Wedanarachchi, posted: Feb 13Whom ever wants to buy AT&T service or products stay away from these looser's, their services horrible and to top it off every time I called customer services have to talk to several departments before I talk to the right department. Its a nightmare dealing with these fuckers, what a waste of time from a consumer end.
- 1.0 overall
HORRIBLE!By RachhTaylorr_xo, posted: Feb 13If I could rate this company negatively I would in a heart beat! EVERYTIME I call there I have too speak with a foreign fuck who doesn't understand anything I say! You have to wait years upon years to upgrade! The prices are outrageous! And it takes forever to connect with a customer service rep because everytime someone calls they have to make a collect call to china or where ever they get these people. Absolutely ridiculous!!!
- 4.7 overall
I like emBy Rozanna Bennett, posted: Jan 13Okay So AT&T... is a bit overpriced, and there have been a couple of times i've chatted with someone on customer assistance that clearly didn't quite grasp what I was talking about. But I've been with them since 2006 and seriously that has happened maybe twice. Most recently I got on and had the cheeriest, friendliest and genuinely eager person to help me with a billing issue (I was concerned about how much I'd be billed for accepting collect calls) She helped me, and it turned out I was billed nothing extra, But during our conversation when I mentioned I might have to lealve ATT because I couldn't afford my plan (they do need to work on more affordable plans) she offered me a 40$ credit because of my loyalty thus far. I am seriously pleased with ATT and always have been, if I switch companies it is strictly a financial move.
- 1.0 overall
Posting entire conversation with AT&T online help. Needless to say, I will be shopping for another carrier as soon as this contract is up.By Sheila McGregor, posted: Jan 13Maria V.: Welcome to AT&T Premier Support. I am reviewing your pre-chat questionnaire and will be right with you. Maria V.: Although you may have provided this information, may I please confirm your full name and the wireless number you’d like to discuss today? Sheila McGregor: Sheila H McGregor 802-363-3593 Maria V.: Thank you for the information. Maria V.: I understand that you wanted to process an upgrade, is that correct? Maria V.: We have not heard from you. Do you wish to continue the chat? Sheila McGregor: Yes- and yes, I would like a new phone. Normally when you sign a 2 year contract you get a special deal on a new phone, correct? Maria V.: Yes, that is correct Sheila. Maria V.: I'll be more than happy to assist you with this. Maria V.: Would you like me to provide you the steps on how to process an upgrade through your online account? Sheila McGregor: ;o) Online account says I am not eligible. Offering me the HTC One for $399.99. It is available to someone signed a 2 year contract for 99 cents. I would like the same deal. Sheila McGregor: I will sign another 2 year contract. Maria V.: Let us see your options Sheila. Maria V.: For security purposes, can you please provide me with the last 4 digits of the account holder's social security number in place for verification purposes? Sheila McGregor: 1798 Maria V.: Thank you. Maria V.: As a valued AT&T customer, we can offer you a discounted iPhone upgrade at 2-yr commitment pricing + $250 along with a new 2-yr commitment and a $36 upgrade fee. You may qualify for a standard iPhone upgrade on 08/05/2013. Maria V.: You may select any equipment at our full retail pricing. Additional equipment discounts are not available at this time due to recent upgrade and/or activation. Discounted equipment pricing may be available on 08/05/2013. Maria V.: The offers you will see online are the allowed devices and prices by AT&T as agreed by the company that your account is associated. Maria V.: Would you like me to provide you the steps on how to process an upgrade through your online account for you to view your options? Sheila McGregor: So, although AT & T did not provide me with a new phone when I signed my contract over a year ago-- you will not offer me a new phone at new contract pricing? Hmm... makes no sense for me to be a loyal AT&T customer does it? Looks like I will just purchase a cheap phone until my contract with you is up-- and then look for another provider. Please give me a name and contact email for a manager in customer service. I know you are just doing your job-- but I would like to express my deep dissatisfaction with someone in management. Thanks. Maria V.: I'm sorry for the delay. I'll be right with you. Maria V.: I am sorry for that Sheila. Maria V.: I really apologize. Maria V.: I am currently working to research your concern. Please hold and I will be right back with you within 2 to 3 minutes. Sheila McGregor: Maria-- I know you are answering my questions based on allowed procedures. I am not upset with you-- I am upset with the established procedures for current customers. Maria V.: Thank you so much for understanding Sheila and thank you for patiently waiting. Maria V.: May I just confirm if you currently don't have an contract for the line 802-363-3593? Sheila McGregor: I do have a contract. I believe I signed it on 1/4/12, just over a year ago. I already had the iPhone when I signed the new contract. Maria V.: I am sorry but our system has a record that you have a contract and it will end on 1/4/2014. Maria V.: I am sorry for the confusion. Sheila McGregor: Yes-- that would be the end of my two year contract, that I signed just over a year ago. I had an iPhone that was only 6-7 months old, so I did not need a new phone. That phone has developed multiple problems. My frustration is that I COULD have rec'd a new phone when I signed my contract on 1/4/12-- for a very, very cheap price as a new customer. I didn't get one then-- I need one now. It seems like AT&T would be able to give me a great deal NOW, because I did not get a new phone when I originally signed my contract. For clarity, AT&T does not allow upgrades until the contract is almost up for renewal? I was hoping after one year anniversary passed I would be eligible. Maria V.: As much as I want to help you with this, we only specialize in online navigation. I suggest you to call our Customer Care Center at 1-800-331-0500 for further assistance with regards to your concern. I apologize for the trouble this may have caused you. Maria V.: You may process an upgrade. However, you will need to pay for the device with the price that is available on your account. Sheila McGregor: Thanks. I will contact customer service with my complaint.
- 1.0 overall
Waste of money when talk about AT&T go phoneBy Deep Mukherjee, posted: Jan 13I am using AT&T go-phone with unlimited call, msg and data. The service is very very poor. I stay in W 8 MIle rd which they claim come under full tower coverage. Most of the time I do not get tower in my home. They could not support web for my mobile. Also, most of SMS what comes from outside like bank or facebook sms do not reach me. It ultimate waste of money. Also, their customer care behave very rudely, when I went for any issue.
- 1.3 overall
PLEASE CHECK YOUR BILL FOR A POSSIBLE FRAUD IF YOU ARE WITH AT-TBy Madhur Roy, posted: Dec 12 AT - T, the name itself talks about a World class brand and one of the major employers in the world. I trusted the name, brand and my weakness for IPHONE switched me to AT - T, and obviously the company has one of the best cellular networks across US. Recently I observed major discrepancies on my cell phone bill, I found several hoax debit transactions and I was charged hundreds of dollars in last few months. Their bills look complex with lots of credit / debit transactions which can easily confuse any one at first glance. AT- T provide unlimited voice/ text for $130 without tax for IPHONE customer, which is quite expensive when compare to any other wireless carrier. I think it is a new kind of a strategy they are trying to implement for earning money by overriding your bills, where as they should set examples by service values. They have millions of customer and when such frauds are quite often for a same customer. I am pretty sure that they are ripping thousands of customers. They don’t want to stretch such issues if reported they immediately pays you higher refund but I think only fraction of customer are reporting such frauds. Most of them are getting ripped off every day. I asked the customer representative few questions: 1. Why such types of recurring errors occurs ? It looks like someone had manually overridden the billing system. He does not have an answer. Majority of flaws in billing are related to prorate calculations. 2. Why you are not concerned about your reputation? This is kind of a fraud. -They are very cunning and keep track your like and dislikes and would try to resolve the issue before it goes viral. They are ripping thousands of customers like this every day. 3. How will you return the money to those customers whom you have charged falsely? He told me that they refund the customer if they complain. It means that the company’s social ethics & responsibility to provide a trust worthy service to the customer has died for greed of money. This was my experience with AT-T, please start checking your old bills. Go to online and see your bills. If you don’t have much math knowledge, get it checked to others. I also seriously doubt that our privacy in phones lines is open to the professional world. I think the company has severe ethics issue and not advisable as a wireless provider. Except network, they suck. They are like any other crap small company.