Page 11 of AT&T reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 4.3 overall
Very nice support staffBy Taschia Stenger, posted: Jun 12I spent a couple hours on the phone with apple and at&t today about my boyfriend's lost phone. I kept getting comments from both ends about why one provider was better than the other. Apple put me on hold for a LONG time and the advice they gave me was something I had already done. Karen Johnson from AT&T was awesome and patient and actually gave me good answers and advice.
- 5.0 overall
ATT is the BEST carrier I have ever had!By Joi Abuya Silvius, posted: Jun 12I honestly don't understand all the negative comments regarding ATT. I have had them as a carrier now for several years. I came from Sprint who had consistently messed up my bill and over charged me and screwed things up all the time. They only seemed to be about the almighty dollar no matter how they had to get it. ATT on the other hand has been great!! I have personally found that they will go way above and beyond when it comes to customer service. I had previously owned an HTC Aria. It was a complete lemon of a phone. I went thru the rules and as a result had three different phones sent to me via the warranty. By the time I was ready for phone number four I said there is no way I will take a fourth Aria, obviously it's just a poorly made phone. At which point, I asked to exchange for a Samsung Galaxy and they approved. I was thrilled with that phone and hung on to it until recently upgrading to the Galaxy Note, my new all time favorite phone EVER. Any time I have ever had questions about my bill, phone anything, ATT has always taken care of my questions or concerns immediately...many times giving me a nice credit on my bill without even asking. Out of all the cell companies I have been with, hands down ATT has the best customer service. I truly believe they care about their customers and keeping them! They have found ways to lower my monthly bill as well. I have never had a rude or unwilling customer service rep. I highly recommend this company. As far as paying your bill, simply download their app and pay your bill right thru there. Doesn't cost anything. Also, when I have had tough financial months, they are more than willing to work with you, rather than like many companies who just merely shut you down. If you make a payment arrangement with them and stick to it, they will make arrangements with you anytime and never interrupt service. I would never change carriers for nothing! Oh, and as far as quality cell phone service/range....I've never had a dropped call or anything. Very clear, consistant service and phone calls. If ppl are posting all negative about ATT, I really question their situation...and I promise, I do not work for ATT, never have and am not paid in any way to post this. Just a very happy customer who have been with them about 9 yrs.
- 2.7 overall
I bought a lemon..By Arnold Cabello, posted: May 12I got a pantech Burst .6 weeks ago .from the beginning telephone does not work properly ,went to store ,they tested and agreed with me. I was told by corporate customer service rep .She would u.p.s. a new phone .She NEVER did .Now I started process again to get a replacement phone.I believe I just happened to buy a lemon and nobody at ATT seems to care about customer service.except the staff at store location ,Buuut they cant do anything about it.
- 3.7 overall
creditsBy Daniel Hirt, posted: Apr 12do what i do keep calling till you get someone then threaten to leave there service cause it sucks and they will comp you anything
- 1.3 overall
$5 charge for paying bill at store with employeeBy sharpshootersfl, posted: Jan 12I do not like that they charge a $5.00 fee if you pay you bill at their store through an employee. Free if you use the kiosk. If the kiosk is busy and employees are standing around doing nothing(which happens to me a lot) it cost $5.00 to use them to pay the bill. TMobile does not do this. I have both services.
- 3.7 overall
Not the greatest but definitely not the worst...By O_oThatOneGuy, posted: Dec 11I've had AT&T for over a year now and honestly it hasn't been a walk in the park, but dealing with business customer care I find that everyone there is pretty accomodating with any problem I have, but only over the phone, in store managers could care less. My complaints start with them not backing their insurance or warranty policies for anything. I have bought 3 phones out of pocket in one year because of this. One was over $400... My other complaint is the phone's don't like to roam at all. I don't care if it cost extra, but I know AT&T can bum off another network while I visit my parents/hometown... Even sprint didn't hesitate to roam off of verizon when I would lose service with them...
- 1.0 overall
worst company to deal with other than unemployment bureauBy carol mcmann, posted: Jul 11The good: positively none!The bad: everything possibleSummary: after 4 months and at least 4hrs total on the phone talking to their STUPID robot, finally someone told me the answer to a simple billing problem.
- 1.0 overall
ATT is HAPLESS! Stay Away!By Douglas Ritterling, posted: Jul 11The good: Nice commercials.The bad: Everything else.Summary: My experience:
I was overcharged by $100 two weeks ago. Six calls and countless supervisors later, no results! (ATT's Michael Lopez, James Stone, Lasura Austin, Luke and Karen were a great part of my bad ATT experience-thanks!). Did I mention the countless lies, dismissals and misinformation I received over the hours of talking with Customer Service? ATT is hapless, hopeless and helpless. Stay far far away!
- 1.0 overall
Horrible customer service, even worse cell service!!!!!!!!By get lost, posted: Jun 11From November 2010 until this point in time (end of June 2011), we don't have the ability to use our cell phones in our own home. We have an M-Cell, that does absolutely nothing. We constantly have dropped calls, failed calls, and are unable to call out. AT&T took away our 3G tower, gave us a 2G tower, didn't admit to their own screw up until months later, when enough people finally complained that they couldn't use their cell phone at all. We paid a 200 dollar cell phone bill, and didn't get to use our cell phone for a solid 4 to 5 months, unless we drove 10 miles away from our home. A business owner, informed me that AT&T brought back the unlimited data, because Verizon is offering it at this time. So when I called, not only was the Customer Service Rep extremely rude, but the Manager was not helpful at all. Blatantly lying to me that they were not able to offer us the unlimited data. We have been with AT&T for a good 15 years, but yet we have struggled to receive any type of decent service from them for over half a year now. If you want horrible customer service, and horrible phone service, go with AT&T, otherwise I suggest you find a different phone company that isn't going to screw you out of your money, and offer rude employee's to assist you with your issues, because take it from me, you will have issues with AT&T!!!!!!!!!!!!!!!!!
- 1.3 overall
Thats what you call customer serviceBy Shawn Thomas, posted: Jun 11The good: You can get someone on the phone... may not speak english but, there is someone thereThe bad: read below Summary: I signed my contract with att in April of this year. I have had nothing but trouble ever since. Not only with the bill but with the phones as well. I have not recieved a bill yet that, I have not had to call them, for over charging me here and there for stupid little things, that when I asked about them and what they were the lady couldnt even tell me what it was. I find it ridiculous that I have to call every month to get thier little "Other fees and charges" taken off. They have also turned my service off for no apparent reason, bill was paid and was paid when due, yet I dail the phone only to hear " your service has been temp. disconnected". Thats just the issue I have had with my bill. Moving on to the phone and the warrenty departments customer service. I had the PHone right about a month before it started acting up, i let it go for a few weeks until the phone was finally totally unuseable. I called the warrenty department, and explained everything and answered thier 150 questions to finally hear they were sending me a replacement phone, I paid $15.00 dollars to have them send it over night beings that my phone was not working at all. I get the replacement phone, when inserting the battery I notice it has water damage and will not charge. So once again I find myself calling att. And I hear the same thing I heard the time before 150 questions, And ok we are sending you a replacement. Well I tell them I paid for an over night service and you sent me a phone that didnt work so I want this one sent over night, and I am not paying for it to be sent nor am I sending the old phone back until I get a phone that works. Well that has been a week and a half ago and I still have not recieved my 2nd replacemnt phone in 3 months, But you can beat I sure got my bill. They want you to pay them thier money on time, but they sure arent worried about weather or not you get a phone much less if it even works. I will be turning this service off and they will not be getting a dime of my money!!