Page 12 of AT&T reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 1.0 overall
Horrible!By Sherlie James, posted: Feb 09The good: Phones are niceThe bad: Horrible service, customer service, and overall experience. LONG hold times, at least 15 minutes everytime. Summary: I would never recommend to anyone! Switching out very soon!
- 1.0 overall
what ever happened to good service....By Joseph S, posted: Feb 09The good: I hate to say it but there is nothing positive about AT&T. The bad: AT&T's acquisition of Cingular was the worst thing that has happened to "Cingular". AT&T "reach out And destroy good service" please bing back Cingular without the AT&T!Summary: I was a loyal customer to Cingular service since Cingular first came out. I think that was the best cell phone service I have ever had. There was responsible billing, great customer service, and my bill was actually something I look forward to. Now I get charged for "Looking at the phone" before I even make a phone call. When I heard AT&T was taking over Cingular I cringed because I knew that was the end of Good service. The service has gone to the dumps with AT&T and I can't wait for my contract to end so that I can finally be one of the many who will make AT&T bankrupt. AT&T "we drop calls as well as customers".
- 1.7 overall
scam artists with horrible customer serviceBy ron ron, posted: Feb 09The good: good rate plansThe bad: billing dept, and customer service, almost no reception indoorsSummary: Customer of 8yrs Have had many strange bill increases for no reason of $100 or more. Had my address get changed some how and sent to a women in another city. They billed me $150 for an item that was returned late even though they could see it was mailed out and in transit 4 days after I purchsed it.
- 2.3 overall
Customer ServiceBy Paulette Belcher, posted: Feb 09The good: Good CoverageThe bad: Terrible Customer Service Policies, poor staffing in stores.Summary: Buyer beware. You have no recourse with ATT if you ever have any service problems. I have a new Blackberry past the 30 days (5 months old). I am told I will have to wait a minimum of 5 business days to get a replacement phone during which time I will be totally without service. I travel 100 miles + daily and rely on my phone for emergencies and in the event I have car problems on the road. I will receive a refurbished phone (someone else's problem phone) and no additional extension to the warranty. The CS reps were very nice but are not allowed to go outside ATT rules regardless of the circumstances. ATT is and has always been a very uncaring and unconcerned organization when it comes to customer satisfaction. Their overall ratings bare this statement out from other surveys, and they still make no effort to improve or to take care of long term customers that they have never had any problems with. What does this tell you about ATT? Draw your own conclusion.
- 2.3 overall
Customer service SUCKSBy Carolyn Pilgrom, posted: Feb 09The good: Excellent network, rarely drop calls, decent corporate discountsThe bad: Pricey, horrid customer service, warranty/insurance no help when phone is brokenSummary: I switched to AT&T from T-mobile, the network was GREAT compared to T-mobile, but I have had SO many problems with them. It too 2 months with hours on the phone to finally get my number ported over from T-mobile, all the while I still had to keep T-mobile and pay the bill. When my screen exploded on my Blackberry Curve for no apparent reason AT&T told me I had to pay $450 for a new one because screen failure voids the warranty, but because I had paid for phone insurance it would only be $299 for a replacement. It would cost me less to terminate my contract and go to Verizon, so I think that is what I am going to do.
- 5.0 overall
Only the best!!!!!By Miles Maxie, posted: Jan 09The good: Pretty much everything, great service, fantastic policies.The bad: I wish C/S was open 24/7 and they didn't put you on hold so long.Summary: I was with AT&T, then Centennial...sorry i ever did that! I switched to be on someone elses plan, thinking it would be cheaper....wrong!
AT&T didn't make me have a contract! I bought a pone on ebay for $50 (brand new, in box) and they told me "No contract"....which they lived up to!
Now, I am contract free. and if i ever DO sign a contract, they are so awesome as to reduce the cancellation fee by $5 every month (so, in 10 months, $50 off the fee.) Cool!
Their C/S is good, we had a slight problem when porting my number, but it wasn't their fault, it was centennials.
No roaming, no long distance, free cid, v/m, detailed billing, and a smooth transaction.
A++++++++++ Glad to be back and would highly recommend to ANYONE!!!!!
- 1.7 overall
Need to shut downBy J W, posted: Nov 08The good: I liked the idea of having a known name. Good coverage.The bad: Know one seems to know what is going on.Summary: Tried for 3 months to roll over from pay as you go to contract, keeping my same numbers 3 go phones. 600 miles latter dozens of calls and still not resolved.Will be looking for another company.Thanks AT&T it is your numbers so why can you not move then where a customer wants them? Talk about DUH!!!!
- 5.0 overall
AT&T ServiceBy Justin Craig , posted: Nov 08The good: Very Good 3G reception every time I use my phone and its very fast.Web browsing is great.Media Net is so easy to use a caveman could do it.LOLThe bad: The bill in my mind is a bit high priced but not too bad.Summary: With AT&T im very happy unlike when I was with Verizon Wireless which was terrible. I recommend AT&T any day over stupid TMOBILE and Verizon and I didnt mention Sprint because it's just not worth it.
- 4.7 overall
AT&T/CingularBy Tyler Brewer, posted: Oct 08The good: Coverage is extremely good. I have NEVER had a single dropped call from my end yet and I have been with them for 4 years. The very few times that I did have any issues I called up their customer service and they were very kind, polite, courteous and very helpfulThe bad: The only thing I dont really like about AT&T is that they are a little pricySummary: I have been with AT&T for 4 years now. I have had virtually no problems with them. Everything was good when they were Cingular. Nothing changed when they were bought out by AT&T. I will continue to stay with AT&T as long as they provide good service to me
- 1.0 overall
Never AgainBy Leah Stonum, posted: Oct 08The good: NoneThe bad: Horrible, horrible service!Summary: Where do I begin? The final straw was when I went in to buy an I-Phone, was told "We don't have them." I asked to make a change to my account, and I was not allowed to access it without my HUSBAND THERE. I opened the account, and we both went in last year and asked that it be in both our names. Apparently, they just put it in his. These idiots should be be put out of business! This is just one of MANY incidents. I'm done.