Another round of AT&T reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 1.3 overall
Terrible companyBy Hugh Hoeger, posted: Nov 12If there's any other choice use them.
- 1.0 overall
Worst company everBy rodburg9, posted: Nov 12They lied about service. They can't keep biling strait. Costumer services is terrible. Worst company ever.
- 1.7 overall
Extremely poor customer serviceBy MaryLou Roberts, posted: Oct 12I tried to manage my small business account and all I got was a run around, and finally got dis-connected. I want to cancel but they are making it really hard to do so. my advice is to not use this company!
- 1.0 overall
SWITCH from AT&T, Move on to the cell phone company that cares about their customers!By Shannun Terry, posted: Oct 12Hi Everyone I wanted to let you know about a compnay called Solavei, They are PARTNERED with Tmobile (but a completely seperate company) ** Everyone with an AT&T phone CAN use their phone WITH Solavei, so NO need to buy a new phone just a $29 Solavei SIM** We offer 4G nationwide UNLIMITED Voice Text and Data (Free Hotspot, three way calling, No roaming charges, No 411 charges) for only $49/Month, NO Contract NO credit check. The Data will run on 4G up to 4GB (lots of other companies tap out at 2GB Do you know anyone that would like to save on their mobile bill? That would like to have the benefits on unlimited just dont want to pay the prices? Well if you do, Tell them about Solavei, bc everyone you tell after signing up yourself, youd be paid for. Does your cell phone provider do that for you? No limits to how many you refer You won't see Solavei on tv bc they believe their best advertising is word of mouth, through people like us, Their paying us to advertise and just tell everyone how much we like it :) Please visit www.solavei.com/shannun1685 for more info and or to sign up. If you alrady have a GSM phone (a phone that takes a SIM card, you can use your phone with Solavei! Please let me know if interested :) Have a great day! ** Find me on Facebook as well, Shannun Terry :)**
- 1.0 overall
Service sucksBy Shannon Marzano, posted: Sep 12customer service, billing, and everyone that works for ATT SUCKS. I have to call in every single month to get credited for a past due amount that is paid in full every month. They cash my check every month and still have the audacity to cancel my service.. Thus you have to call in and wait on hold for a min of 25 minutes before you even get to the correct department.. When you do get to the correct department you will probably have just enough time to explain what you are calling about and then be disconnected, happens every time.. I strongly suggest you to go with another carrier,because you will have nothing but problems with AT&T..Their service should be free just for the simple fact that you never have any,lol. The greatest part about this hole thing is I'm typing this review while on hold with AT&T who is telling me my service is cancelled due to lack of payment, yet they just turned my internet back on!! if my service was canceled due to lack of payment why is back on MORONS !!
- 2.0 overall
costumer service sucks!!!By Matthew Adams Porter, posted: Sep 12I would not recomend att&t to any person who enjoys haveing costumer service. If you ever have a problem with any of their services, and you will, you will spend hours trying to get the issue fixed. First, you have to listen to an automated line that will ask you 50 quesrions, in which it only understands 1/3 of your answers. Next, you have to wait on hold for someone to transfer your call to someone who can help you, because the automated line misunderstood your answers. Finally when you get a live person on the phone, they ask you all the same questions that the automated line asked, makeing your previous answers irrelevant. If your as lucky as I am, the person you talk to will tell you that you need to call a different number. Now you hang up and call the other number just to go througbh the automated service again and get redirected to the same department that you were redirected to the first time. Now that we have spent a few hours on the phone, it is after hours and no person you talk to wants to tell you that. So, you keep getting redirected and redirected when someone finally comes forward and tells you that the costumer service part of att&t has been closed for over an hour, but here is the number you need to call tomorrow. Make a long story short, if you happen to get help during the first 2 hours and get your issue resolved, consider yourself lucky. I received direct tv through att&t and have had issues that no body wants to fix. Not to mention, when I first signed up for this particular service, the cut my over air antenna line. When I finally got a hold of someone about this issue, they expressed the fact that I should have seen that right away and they could not fix that. As if when you first get a satelite dish, you don't watch it. I will be dropping direct tv at the end of the contract. As far as att&t goes, well I may have to deal with them for a little while for internet service, but they to will be dropped as soon as I figure out a better option for internet service. Unfortunately, I have little option where I'm at, but a cellular service may be just as well. From one costumer to a potential costumer, I say screw this company, screw there bs costumer service, and try to find someone who will help you when you have issues and don't deal with a company that does nothing to help for hours. Find someone to provide a service, with service and don't find bs ways to add money to your bill until you catch it. They will do that, btw. You will notice more money over time for things that you don't ask for. Usually so little that you don't notice. Then one day, you open your eyes and see that the bill is substancialy more than what you thought it was gonna be. This only comes to another costumer service problem and most people just don't have the time for extra hours on the phone, so they let it go. Nice plan att&t, seems like you've figured out how to swindle money out of the people who work hard and keep you in business.
- 1.0 overall
AT&T Billing for services not receivedBy AT&TSUCKS, posted: Sep 12AT&T is the worst. Do not get Uverse and do not ever attempt to do anything with them. You are way better off with Comcast Xfinity even though they're not much better they're better than AT&T. They keep sending me a bill for services I've never recieved and I always send the bill back with comments stating I never received services from them. They have now turned this bill, keep in mind for services NEVER received over to a collection agency thus affecting my credit and credit scores. You will also NOT be able to contact them in the evenings to rectify a situation like this because their offices are NOT staffed by anyone in the evening. I will be closing both my phone plans with them as well due to their neglegence in taking care of a issue that should have never become an issue in the first place. Sprint offers unlimited data and a better family plan that is actually cheaper than AT&T. I knew I should have went with them the last time I had problems with AT&T. Bye AT&T this was the last straw with you and I will be promoting other phone companies and services they provide which are superior to yours. Never did like the limited data plan anyway. Hopefully others won't make the mistake of going with you!
- 1.0 overall
D@mn internet is so slowBy aviosis, posted: Sep 12I don't pay that much money out of my pocket during these hard times to have my internet speeds throttled to less than half the normal speed during the morning/afternoon times. Evening is when I need my internet speeds the most for my daily activities as well as my part-time job. This is borderline thievery.
- 1.0 overall
ATT7T are thiefs!By Ademer Reidee, posted: Sep 12They have terrible service and their billing is never right then u have to sit on the phone with them to sort out all the problems.
- 3.0 overall
Not a Great ValueBy siriusman, posted: Aug 12I have been a customer of AT&T for 8 years now. For $100 a month including taxes I have a family plan that includes two lines and 1000 minutes a month. I do not text or use the internet. The service has been o.k. for the most part. I get reception almost everywhere in NYC but I sometimes lose calls in parts of stores. The voice mail has recently become a problem. I will occasionally get messages a day after they were sent! This has cost me money. I have accumulated over 7000 rollover minutes. However, they are useless if I want to change my plan since I will lose them if I change plans. The customer service has been friendly on the 3-4 occasions that I have needed them. However, my calls to them were informational and not much was accomplished. The phones that I have received have functioned for the duration of the contract. On my last contract I had a Samsung phone where the screen went blank towards the end of the last contract. I waited until the end of the contract to get a new phone. For the money that I am paying, I should be getting internet service included. I am planning to switch to another carrier!