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- 1.3 overall
$5 charge for paying bill at store with employeeBy sharpshootersfl, posted: Jan 12I do not like that they charge a $5.00 fee if you pay you bill at their store through an employee. Free if you use the kiosk. If the kiosk is busy and employees are standing around doing nothing(which happens to me a lot) it cost $5.00 to use them to pay the bill. TMobile does not do this. I have both services.
- 3.7 overall
Not the greatest but definitely not the worst...By O_oThatOneGuy, posted: Dec 11I've had AT&T for over a year now and honestly it hasn't been a walk in the park, but dealing with business customer care I find that everyone there is pretty accomodating with any problem I have, but only over the phone, in store managers could care less. My complaints start with them not backing their insurance or warranty policies for anything. I have bought 3 phones out of pocket in one year because of this. One was over $400... My other complaint is the phone's don't like to roam at all. I don't care if it cost extra, but I know AT&T can bum off another network while I visit my parents/hometown... Even sprint didn't hesitate to roam off of verizon when I would lose service with them...
- 1.0 overall
worst company to deal with other than unemployment bureauBy carol mcmann, posted: Jul 11The good: positively none!The bad: everything possibleSummary: after 4 months and at least 4hrs total on the phone talking to their STUPID robot, finally someone told me the answer to a simple billing problem.
- 1.0 overall
ATT is HAPLESS! Stay Away!By Douglas Ritterling, posted: Jul 11The good: Nice commercials.The bad: Everything else.Summary: My experience:
I was overcharged by $100 two weeks ago. Six calls and countless supervisors later, no results! (ATT's Michael Lopez, James Stone, Lasura Austin, Luke and Karen were a great part of my bad ATT experience-thanks!). Did I mention the countless lies, dismissals and misinformation I received over the hours of talking with Customer Service? ATT is hapless, hopeless and helpless. Stay far far away!
- 1.0 overall
Horrible customer service, even worse cell service!!!!!!!!By get lost, posted: Jun 11From November 2010 until this point in time (end of June 2011), we don't have the ability to use our cell phones in our own home. We have an M-Cell, that does absolutely nothing. We constantly have dropped calls, failed calls, and are unable to call out. AT&T took away our 3G tower, gave us a 2G tower, didn't admit to their own screw up until months later, when enough people finally complained that they couldn't use their cell phone at all. We paid a 200 dollar cell phone bill, and didn't get to use our cell phone for a solid 4 to 5 months, unless we drove 10 miles away from our home. A business owner, informed me that AT&T brought back the unlimited data, because Verizon is offering it at this time. So when I called, not only was the Customer Service Rep extremely rude, but the Manager was not helpful at all. Blatantly lying to me that they were not able to offer us the unlimited data. We have been with AT&T for a good 15 years, but yet we have struggled to receive any type of decent service from them for over half a year now. If you want horrible customer service, and horrible phone service, go with AT&T, otherwise I suggest you find a different phone company that isn't going to screw you out of your money, and offer rude employee's to assist you with your issues, because take it from me, you will have issues with AT&T!!!!!!!!!!!!!!!!!
- 1.3 overall
Thats what you call customer serviceBy Shawn Thomas, posted: Jun 11The good: You can get someone on the phone... may not speak english but, there is someone thereThe bad: read below Summary: I signed my contract with att in April of this year. I have had nothing but trouble ever since. Not only with the bill but with the phones as well. I have not recieved a bill yet that, I have not had to call them, for over charging me here and there for stupid little things, that when I asked about them and what they were the lady couldnt even tell me what it was. I find it ridiculous that I have to call every month to get thier little "Other fees and charges" taken off. They have also turned my service off for no apparent reason, bill was paid and was paid when due, yet I dail the phone only to hear " your service has been temp. disconnected". Thats just the issue I have had with my bill. Moving on to the phone and the warrenty departments customer service. I had the PHone right about a month before it started acting up, i let it go for a few weeks until the phone was finally totally unuseable. I called the warrenty department, and explained everything and answered thier 150 questions to finally hear they were sending me a replacement phone, I paid $15.00 dollars to have them send it over night beings that my phone was not working at all. I get the replacement phone, when inserting the battery I notice it has water damage and will not charge. So once again I find myself calling att. And I hear the same thing I heard the time before 150 questions, And ok we are sending you a replacement. Well I tell them I paid for an over night service and you sent me a phone that didnt work so I want this one sent over night, and I am not paying for it to be sent nor am I sending the old phone back until I get a phone that works. Well that has been a week and a half ago and I still have not recieved my 2nd replacemnt phone in 3 months, But you can beat I sure got my bill. They want you to pay them thier money on time, but they sure arent worried about weather or not you get a phone much less if it even works. I will be turning this service off and they will not be getting a dime of my money!!
- 1.0 overall
ZERO STARS IS FAR TOO GENEROUSBy JOHN MERCER, posted: May 11The good: ZEROThe bad: CUSTOMER SERVICE???Summary: Service disconnected for non-payment when we have not received the first pro-rated bill - $100 of $300. Officious little customer 'service' representative could care less.
We were with Alltel. Now will switch to someone else.
- 4.3 overall
Two Thumbs Way UpBy S Talcott, posted: Jun 10The good: Great Customer Service
Great Coverage even in buildings
Easy to Read Bills
A lot of choicesThe bad: Stuff isn't always done when they say they will
Service isn't always greatSummary: I have had Cingular for about 6 years and AT&T for the last 2, as they bought out Cingular. The only real issues I have had, and they can be quite challenging, is that 1) sometimes I don't get a voicemail for a few days after someone left it. All the sudden my phone will ring that I have a message and it will be from days ago. Not working out so well in the job arena. 2) When I called to have options blocked on my son's phone, it wasn't done. This created havoc this month as someone stole his cell phone and used it like it was going out of style. In less than four days, over $400 racked up in charges. Since we thought everything but making phone calls was blocked, this was insane for us.
Great customer service!!! Even though we didn't report it stolen right away (we thought he must've misplaced it...he is a 12 yo kid), they refunded every penny the other kid charged up! They sat with me on the phone for over 2 hours, going over it line by line and crediting back for every 3rd party purchase/download. It was a lot of time I didn't really have, but the lady, Lisa Goss, was absolutely amazing...patient and very, very nice. I was mad...you can't imagine how mad...and she was just great. Their customer service is usually really good anyway though. I think that is why we stick with them even with the other stuff. You just can't find good customer service anymore.
I hate the rates, but have shopped around and they are pretty comparable. They have new plans for family talk out that are making my life much more simple...and that is always a plus.
- 1.7 overall
Declining qualityBy Armando R, posted: Feb 10The good: Rollover minutes. Store associates are very friendly.The bad: Weak to no signal. Over priced plans/data packages.Summary: Service used to be great when they were still Cingular and before the iPhone. Now I get constant dropped calls. Text messages sometimes never send or arrive.
Signal will go from 4 bars when I dial down to 0 when I press my send key. This happens all the time lately even when I answer a call. I will have 3+ bars while my phone is ringing, and when I press the call pickup button the signal will drop. My wife is constantly going to voice mail when my phone doesn't even ring on my end.
Lots of dead spots both indoors and outside.
Data seems fast when it does connect. I have recently been getting my data connection refused. I think this has to do with the network being overloaded. This never happened before the iPhone. If they sell millions of these and they are constantly using data you would think that they would increase the number of towers to deal with the increase in network traffic. That hasn't happened. Verizon and Sprint spend millions upon millions of dollars every year to expand network coverage, but I never see that AT&T or T-Mobile spend anything on network expansion. I know it costs quite a bit to maintain a cell network, but at the prices that they charge (especially for data) they could put some money aside to add towers and eliminate all of the dead spots.
I have over a year left on my contract but I am going to have my number ported and pay the ETF. At least they give you $5 off per completed month of your 2 year agreement from the $175 fee that they charge.
- 4.0 overall
These negative reviews make me laugh!By Jim Craiver, posted: Jan 10The good: Rollover, coverage, web speed, reliability, phonesThe bad: Family plans could be alittle more flexible.Summary: I guess im one of those customers that the 700 minute plan might not be quite enough and the 1400 minute plan would be too much. However, i got like 4000 rollover minutes that will never expire so i will never have to pay for overusage charges. The web browsing is no joke, its extremely fast, faster than what i thought it would be. I very rarely experience any problems with my phone and service (going on 7 years now). Now granted i may drop a call once in awhile but hardly ever. I never have any problems sending or receiving any messages or voicemail and definately have no problems with coverege. Yes their are definatly deadzones but that is with any provider. I can tell you this, im a DirecTV Technician and travel to many places 6 days a week. I have a company provided verizon phone, and no lie, i cant count how many places i go that my company phone has no service. My personal phone with att works 90 percent of the time where my company phone with verizon does not. ATT definatly has more bars in more places than Verizon and i would never switch to them. Im not being negative towards them but since i deal with both a verizon phone and my att phone, i see how the coverage between the two companies compare on a daily basis.