Much more AT&T reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 1.0 overall
horribleBy Ren Hartin, posted: Dec 12They started charging me data fees while I was using wifi on my phone, so I called to get it fixed. The first customer rep I spoke to refused to talk to me because she said my password was wrong, even though it wasn't. Then, I called back and spoke to someone else and he told me that I just don't know how to use my phone and did not do anything to help. They were both incredibly rude. I would not recommend at&t to anyone.
- 0.3 overall
Inaccurate information provided regarding Mobile Share planBy julieg12, posted: Dec 12I had multiple live chats with AT&T regarding the Mobile Share plan. I specifically asked whether people in different parts of the country can be on the Mobile Share plan. On three different occasions I was told this was possible. When I went to purchase the phone I was told that the country is divided into different markets and that people in different markets cannot be on the same Mobile Share plan, unless people change their cell phone numbers. As part of one of my live chats I had asked if my number in Portland could be ported over and join an account in Chicago and was told that this would be possible. It is apparently not possible.
- 1.0 overall
Terrible Customer ServiceBy Sharon Hemphill, posted: Nov 12I ordered new service and was given different promotional information by three different representatives. When I realized that the plan I recently ordered five days prior did not offer me the complete promotional details for my area, I cancelled it. I then placed another order with the better promotion. That same day I received an email stating the order I had just placed was cancelled due to dual orders placed. I called to conflict issue and place yet another order. Well, now at&t wanted to run my credit for the third time within one week. I was approved two times prior. I felt that didn't make any sense. The rep stated that if I allow them to run my credit again, I may receive a better promotion as a new customer. As far as I was concerned I was still a new customer, since I never intercepted the merchandise and it was returned to them unopened. I never received any service. That was a true indicator of the customer service I would receive if I were to continue to proceed to receive the service.... AT&T sucked ten years ago when they took ameritech and they STILL SUCK. NOT ABOUT THE CUSTOMER.
- 1.3 overall
Terrible companyBy Hugh Hoeger, posted: Nov 12If there's any other choice use them.
- 1.0 overall
Worst company everBy rodburg9, posted: Nov 12They lied about service. They can't keep biling strait. Costumer services is terrible. Worst company ever.
- 1.7 overall
Extremely poor customer serviceBy MaryLou Roberts, posted: Oct 12I tried to manage my small business account and all I got was a run around, and finally got dis-connected. I want to cancel but they are making it really hard to do so. my advice is to not use this company!
- 1.0 overall
SWITCH from AT&T, Move on to the cell phone company that cares about their customers!By Shannun Terry, posted: Oct 12Hi Everyone I wanted to let you know about a compnay called Solavei, They are PARTNERED with Tmobile (but a completely seperate company) ** Everyone with an AT&T phone CAN use their phone WITH Solavei, so NO need to buy a new phone just a $29 Solavei SIM** We offer 4G nationwide UNLIMITED Voice Text and Data (Free Hotspot, three way calling, No roaming charges, No 411 charges) for only $49/Month, NO Contract NO credit check. The Data will run on 4G up to 4GB (lots of other companies tap out at 2GB Do you know anyone that would like to save on their mobile bill? That would like to have the benefits on unlimited just dont want to pay the prices? Well if you do, Tell them about Solavei, bc everyone you tell after signing up yourself, youd be paid for. Does your cell phone provider do that for you? No limits to how many you refer You won't see Solavei on tv bc they believe their best advertising is word of mouth, through people like us, Their paying us to advertise and just tell everyone how much we like it :) Please visit www.solavei.com/shannun1685 for more info and or to sign up. If you alrady have a GSM phone (a phone that takes a SIM card, you can use your phone with Solavei! Please let me know if interested :) Have a great day! ** Find me on Facebook as well, Shannun Terry :)**
- 1.0 overall
Service sucksBy Shannon Marzano, posted: Sep 12customer service, billing, and everyone that works for ATT SUCKS. I have to call in every single month to get credited for a past due amount that is paid in full every month. They cash my check every month and still have the audacity to cancel my service.. Thus you have to call in and wait on hold for a min of 25 minutes before you even get to the correct department.. When you do get to the correct department you will probably have just enough time to explain what you are calling about and then be disconnected, happens every time.. I strongly suggest you to go with another carrier,because you will have nothing but problems with AT&T..Their service should be free just for the simple fact that you never have any,lol. The greatest part about this hole thing is I'm typing this review while on hold with AT&T who is telling me my service is cancelled due to lack of payment, yet they just turned my internet back on!! if my service was canceled due to lack of payment why is back on MORONS !!
- 2.0 overall
costumer service sucks!!!By Matthew Adams Porter, posted: Sep 12I would not recomend att&t to any person who enjoys haveing costumer service. If you ever have a problem with any of their services, and you will, you will spend hours trying to get the issue fixed. First, you have to listen to an automated line that will ask you 50 quesrions, in which it only understands 1/3 of your answers. Next, you have to wait on hold for someone to transfer your call to someone who can help you, because the automated line misunderstood your answers. Finally when you get a live person on the phone, they ask you all the same questions that the automated line asked, makeing your previous answers irrelevant. If your as lucky as I am, the person you talk to will tell you that you need to call a different number. Now you hang up and call the other number just to go througbh the automated service again and get redirected to the same department that you were redirected to the first time. Now that we have spent a few hours on the phone, it is after hours and no person you talk to wants to tell you that. So, you keep getting redirected and redirected when someone finally comes forward and tells you that the costumer service part of att&t has been closed for over an hour, but here is the number you need to call tomorrow. Make a long story short, if you happen to get help during the first 2 hours and get your issue resolved, consider yourself lucky. I received direct tv through att&t and have had issues that no body wants to fix. Not to mention, when I first signed up for this particular service, the cut my over air antenna line. When I finally got a hold of someone about this issue, they expressed the fact that I should have seen that right away and they could not fix that. As if when you first get a satelite dish, you don't watch it. I will be dropping direct tv at the end of the contract. As far as att&t goes, well I may have to deal with them for a little while for internet service, but they to will be dropped as soon as I figure out a better option for internet service. Unfortunately, I have little option where I'm at, but a cellular service may be just as well. From one costumer to a potential costumer, I say screw this company, screw there bs costumer service, and try to find someone who will help you when you have issues and don't deal with a company that does nothing to help for hours. Find someone to provide a service, with service and don't find bs ways to add money to your bill until you catch it. They will do that, btw. You will notice more money over time for things that you don't ask for. Usually so little that you don't notice. Then one day, you open your eyes and see that the bill is substancialy more than what you thought it was gonna be. This only comes to another costumer service problem and most people just don't have the time for extra hours on the phone, so they let it go. Nice plan att&t, seems like you've figured out how to swindle money out of the people who work hard and keep you in business.
- 1.0 overall
AT&T Billing for services not receivedBy AT&TSUCKS, posted: Sep 12AT&T is the worst. Do not get Uverse and do not ever attempt to do anything with them. You are way better off with Comcast Xfinity even though they're not much better they're better than AT&T. They keep sending me a bill for services I've never recieved and I always send the bill back with comments stating I never received services from them. They have now turned this bill, keep in mind for services NEVER received over to a collection agency thus affecting my credit and credit scores. You will also NOT be able to contact them in the evenings to rectify a situation like this because their offices are NOT staffed by anyone in the evening. I will be closing both my phone plans with them as well due to their neglegence in taking care of a issue that should have never become an issue in the first place. Sprint offers unlimited data and a better family plan that is actually cheaper than AT&T. I knew I should have went with them the last time I had problems with AT&T. Bye AT&T this was the last straw with you and I will be promoting other phone companies and services they provide which are superior to yours. Never did like the limited data plan anyway. Hopefully others won't make the mistake of going with you!