Another round of AT&T reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 1.7 overall
HORRIBLE!!!!!By Astrid Garcia, posted: Oct 13I have been a customer since 2003 and was happy with service even though completely over charged. Now that they make a mistake and disconnect my phone they couldn't even had the courtesy to reverse the ridiculous $40 reconnect fee! I'm done with AT&T
- 1.0 overall
HorribleBy J. Alex Hamdan, posted: Oct 13Besides the slow connection and the drop of service, their billing is the worst thing I ever experience. Advise, Do not sign up for automatic payment, they will over charge my credit cards, I spent numerous hours and several days on the phone to get straight. a month later they the issue still there and they double charged me again. Today I talked to 6 reps and non of them has clue how the charges mounted from $19.95 for this month bill to a $75.62. I'm baffled !!!!
- 1.0 overall
AT&T is awfulBy Matthew Matti, posted: Oct 13Internet is very slow! it takes a while to load a page even google.com. I'm a student and i cant even do my homework without being just angry at this poor service! opening couple tabs at once is like opening 5 adobe programs! they rip you off! you pay a bill for your frustration. I high recommend you to not get involved in such a poor company like ATT. their policy says that if you pay more you get high internet speed, but that is just a bull! ATT target simple people. are you a simple person?
- 1.0 overall
The 1-5 rating should offer a '0' option...By Heather Braddock, posted: Oct 13My husband and I have been customers of AT&T’s for years. In fact, I have had my personal number cell phone number for a solid decade. Four months ago, we moved into our new home, which is situated 10 minutes from the very middle of downtown Akron. Much to our surprise, we have NO cell coverage within the confines of our new home. This results in multiple dropped calls a day. If I’m at work or running around and trying to call my husband on his phone at home, it takes at least 3 or 4 calls just to get the thing to ring. Yesterday alone, I received three voicemails from calls that never rang through, dropped 7 calls and was unable to make calls out for 10 minutes following each dropped call due to no reception. Sometimes, if we want to make a phone call, we have to stand on the front porch or, for even better signal, the front yard. Making calls this winter will be a lot of fun. When we have friends over, who largely have Verizon coverage, we watch in envy as they has decent service while we have a greyed out bar denoting no signal, not even one lousy bar. Upon calling AT&T to address this claim, my husband was rather forcefully and rudely told by the representative that they do not guarantee coverage, and that fact is in our contracts. My husband complained to a manager and was able to have part of one bill reimbursed, but was firmly told that it would not happen again and that we had to purchase our own mini cell tower ($199) that would expand our service. Upon increasing frustration with the service we have been receiving, we reviewed Verizon plans. By switching over, we can save $30 a month, and that’s with the same sized plan and better coverage, but AT&T’s solution is for us to SPEND an additional $200. In any other business, if I were to pay for a service or good and then not receive said service / good, I would expect my money back or would be calling them thieves. So, as I am stuck with AT&T for the next 9 months (lest I have to pay a horrendous early termination fee), I have decided to add my voice to the multitudes of dissatisfied AT&T consumers. Buyers beware: if you are looking for a wireless plan, evade AT&T at all costs! Their prices are higher, coverage lower and customer service is poor! From what I hear from friends and strangers alike, Verizon is the way to go!
- 1.0 overall
Extremely poorBy Cammy Akus, posted: Oct 13They are rip off when it comes to billing. I was asked to pay $99 because technician showed up to my apt and was never disclosed to me. Please do not sign up with att. They are thieves.
- 1.3 overall
RIPPED OFF by AT&TBy kd667, posted: Oct 13AT&T sold me an insurance plan, which I didn't have a problem paying for UNTIL I WENT TO USE IT. What they fail to make known is the HIGH DEDUCTABLE OF $199.00 IF YOU LOOSE A PHONE AND SUBMIT A CLAIM. I never felt so ripped off in my life. Looking for a different company to deal with now. THIS JUST SHOWS HOW MUCH RESPECT AT&T HAS FOR THEIR CUSTOMERS - NONE. I FEEL EXTREMELY TAKEN ADVANTAGE OF.
- 1.0 overall
I HATE AT&TBy Sohrab Alborzian, posted: Oct 13they are the worst internet service ever!!! they are so slow and their customer service on the phone is based out of India and its literally impossible to understand what the technicians are saying. I had to ask them to repeat themselves about 10 times in one convo!!!! the internet keeps getting slower and slower. it cuts in and out all the time...I am switching to time warner cable
- 1.0 overall
Bad bad bad Service.By Valbona Preka Lamaj, posted: Oct 13Today the technician suppose to came to my new emty appartment to connect the phone line and internet. I didn't go to work and I was waiting to my next door neigbors for a phone call that I provided the costumer service a day before. The schedule time was 9-11 am and they called me around 12 pm to reschedule because they didnt get respond on the appartment door.The technician instead of calling me on the phone number I provide they called at my house line the line they came to work for.To reschedule thay called on my cellphone, really? I called the manager and he hung up the phone on me. Good job for a 12 years costumer. Cleveland Ohio
- 3.3 overall
HORRENDOUS Customer Service, But Excellent NetworkBy Kj Brown, posted: Sep 13I actually prefer at&t over Verizon Wireless. I think that at&t is less evil compared to the other two. I use to have Sprint and T-Mobile and where I would have no signal with those, I now get signal with at&t. It feels good to have a truly nationwide carrier. I also like their call quality and phone selections. But the bad...... at&t's customer service is ATROCIOUS! IT IS THE WORST I HAVE EVER DEALT WITH! It started at the at&t store. I had just purchased a brand new Samsung Galaxy S3 and went into the store to activate it because silly me inserted the SIM card wrong. Since I was a new customer, I figured I might as well go ahead and port my number over from Sprint while I was in the store. The representative was very nice, she came over to me after I was waiting for about 15 minutes with an iPad to help me out. She told me that I couldn't port my number over because the system wouldn't let her. I found this strange since I have never had this problem in the past. She proceeded to create a new number for me. I told her that I didn't really want a new number because too many people and businesses have my current number. She told me to just send out a mass text message. I left the store and called customer service. To make a long story short, I was able to port my number into at&t by calling their number porting department, but it wasn't easy. It took about 6 hours to get it done, which was completely unacceptable! I was waiting on hold, then transferred. When I finally got someone who could help me, she could not speak english at all! She didn't even know how to spell Maryland! She kept putting me on hold for 15 minutes at a time. She kept asking me the same information over and over. She sounded like she may have been from India? Once I was on the phone for an hour, I had enough. I asked for a supervisor because it seems like she wasn't understanding me and didn't know what she was doing. I asked over and over and over and over, and over again! She would not put a supervisor on the phone. I couldn't believe it. So I had to hang up on her. I called back, and got another rep from some other third world country, and she was WORSE!!!!!!! I WAS SO UPSET. That call was 45 minutes. Once again, nothing was accomplished. Mind you I had to wait on hold to get to her in the first place. Ended up having to hang up on her. I told her it was taking way too long and I had other things to do. Her english was non existent. I googled on the internet a dedicated number porting number for at&t. I found one. The guy I was connected to was from another country, but was much more easy to understand. He did not have a good attitude at all. He seemed to be irritated with his job and very frustrated. It was not a pleasant experience, but I was finally able to get my number ported. It only took hours upon hours! IF I EVER HAVE TO GO THROUGH THAT AGAIN, I WILL BE GOING TO VERIZON WIRELESS RIGHT AWAY THAT IS TOTALLY UNACCEPTABLE! But like I said, at&t's other services and reception is top-notch. I just hope I don't have to call customer service for anything again. I literally could not get anything done it was out of this world that they would hire people that cannot do the job what-so-ever!
- 1.0 overall
Can I give at&t a 0?By Haley Huitt, posted: Sep 13Terrible!!!! I stayed up all night and was second in line to buy the iphone 5s. While I was about to purchase it the sales rep said that because my area code isn't local that he couldn't give me the upgrade discount. Are you freaking kidding me? I just upgraded 6 months ago at the same location. I even called the call center and they said there was nothing they can do. I was just in the store a few days ago too and they didn't tell me that. I don't have one good reason to stay with at&t. As soon as I can get the 5s with Verizon then I am terminating my contract with at&t. Please stay far away from at&t!! Horrible customer service.