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In a few months had my phone replaced once (a nightmare); had to call customer service (worse nightmare) and phone still acts up. Was considering changing when the hurricane struck. Although all of the stores where you can pay your bill are closed, and it was physically impossible to pay the bill, Boost Mobile cut off my cell phone service--which is of course the most socially responsible thing to do to people who were just hit by the worst natural disaster in a century. Emailed them and they did not turn my service back on but with to discuss this with me__AND HAS TO BE OVER THE PHONE! This is a disgusting company and I can't believe I was stupid enough to use them. Only gave 1s because no negative numbers are available.

I recently move to a new apartment and my phone does not have a signal inside the community but my wife has boost mobile and a different phone and she has no problem. On Sept 29 I summited a claim and they told me they were going to sent me a replacement phone in 7-10 days. It has been 3 week now and still no phone. worst customer service!!! Nobody can give me an answer.

Spokane, WA. WARNING..There customer service SUCKS! You cannot talk to anyone. IF you EVER get through all of the Press 1 for this, Pres 2 for this and so on, Nobody knows anything. YOU CANNOT GET A LIVE PERSON, OR AN EMAIL TO COMPLAIN. And if you see an unauthorized debt to your account GOOD LUCK getting it back. THIS happened to me. And I am still trying to get it resolved.

I would give negative stars if I could. My father, who retired in another state, recently passed away. The person who found him stole his phone and other valuables. I called Boost to report this and to cancel his account (which is a recurring account debited to his bank account). They refused to help me without his pin number. (Who here knows their retired parent's pin number?). I offered to fax the death certificate and everything. They just said that they will continue to debit his account until I cancel it via the bank. (Um, probate takes 6 months). Shame on Boost, they should have alternate policies in case of the death of a customer. Oh, I should mention that all of this occurred after I spent an hour trying to figure out how to get a live person. Then, of course, I could never get a person who spoke proper English. The guy from South America told me that he was an 'American'. I will be seeing an attorney about the legality of continuing to charge a person when notice has been given that he is dead!