Another round of Boost Mobile reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 1.3 overall
Proof again: cheap is not cheapBy danezeller, posted: Feb 13Thought we'd save money. Went to Sprint to find a cheaper plan. They were marketing Boost Mobile. Bought a $100 phone for me, a $50 phone for my wife. The $50 phone beeped when a text message or voice mail message came in. Then it beeped again and again until my wife went to the message. Imagine a text message coming in at 11:00 pm when you're in bed. You'd have to get up and answer it, or hide your phone. Neither Boost Mobile nor Sprint could fix it. Had to replace the $50 phone with a $100 phone. And I haven't even reached the part about the service. The coverage map doesn't indicate that the whole of western Kansas is not served, but 10 miles west of Salina, KS until 10 miles east of Denver, there is no service. That's 420 miles of interstate where Boost Mobile does not work. Furthermore, calls coming in to our phones would punt any call we happened to be involved in. I called my wife and presto, I hear her talking to her sister. Then her sister drops off, and I'm there in her place. And last, but not least, I'm sitting here with new service to Sprint, waiting four days, so far, to get my phone number I've had for 30 years to port back to Sprint from Boost Mobile.
- 4.3 overall
Boost is Great and Save $25 OffBy texhi808, posted: Feb 13I have been with Boost for 18 months. my Samsung Transform Ultra has been great. I plan to upgrade to the 4G Galaxy S2 soon. Boost gave me a referral code for $25 your bill for new customers, so if your going with boost use referral code 259210788728 and you'll save $25. Posts to you account 4 weeks after activation.
- 3.0 overall
Good Service for Pay As You GoBy Mike Chaney, posted: Feb 13I have had my phone service with Boost for only a short period of time. Getting activated on-line was a bit more complicated than necessary. After paying my first month's fee, my phone did not work immediately. I received a message that I could either wait up to 60 minutes for the phone to activate or call customer service. I waited several hours and the phone still was not activated. After reading the Boost customer service reviews I was hesitant calling Boost but I did. After the documented customer service runaround, I finally was connected to the person who could help me. This took three attempts and about 20 minutes. I believe may be the initial person you are connected with doesn't understand particular issues. This is both a training and a quality control issue. The initial contact seemed not to care about my issue. I will say, that when I was connected to the correct person, they solved the activation issue without a problem. I was pleased with this person. This person told me that the only way to activate the phone was to call customer service. If this is true, and it was in my case, this is not told to you when activating via the Boost website activation process. As far as the Sprint reception, I have no problem. Where I live the Sprint signal is better than Verizon which I used for years. I believe the signal issues that are well documented in other comments are not controlled by Boost at all. Because of the reviews read at this site, I will not use the auto-reboost payment method. I have set up an alert in my calendar to remind to renew each month. This is not an issue for me since I, like many, pay other monthly bills without complaint.
- 1.0 overall
Amarillo TexasBy Wynne Mayhew, posted: Feb 13I was with Boost and was down to the 35.00 plan. In July 2012 I could not call out. Boost said they were having problems in my area code. Aug 2012 my phone would not take calls. Customer Service was not good. After complaining more, the store said it was my phone. Buy a NEW one. I am not buying a new phone when I can't get service!!! When I walking out of the store, they said they could fix my problem. I said I can too and I went to another place and my service has been great so far. They are rip off's.
- 1.0 overall
Boost is a rip offBy Kelly Raczes, posted: Jan 13I bought the boost Hydro phone..mainly because it was waterproof...it seemed like a good deal to..I was told that this phone could literally be brought into the shower with you...well why then when my hydro got wet it was ruined?.Not so waterproof is it.I demanded a new phone and i was given the run around on how there are circumstances surrounding the waterproof phone and they have to test it ..Well they doint need to test it..its obviously not waterproof if my phone was ruined and doesnt not work because it was damaged by water..Simple as that..I will never go through BOOST EVER AGAIN!!!!!!
- 1.0 overall
Do not get a BoostMobile cellphone, it is a ripoff.By Jen Ex, posted: Jan 13Warning, do not get a BoostMobile cell phone. I have had the worst experience ever with this phone service. I bought the phone at a Walmart 20 miles from where I live, because it looked like a good deal, and it had service in that town, and I went ahead and paid the $45 charge to start the service, only to find out when I get back home that there is absolutely no signal at all anywhere in the town where I actually live in. So I had to drive 20 miles back to the town where I bought the phone just so I could get enough signal where I could call their customer service line trying to get a refund, only to be transferred at least 5 times to different people that couldn’t help me, then I got put on hold and somehow randomly transferred to a automated survey that it forced me to fill out to stay on the line, and then it just hung up on me after I did that. So then I had to call back again, get through all their automated call-screening bullshit again, and after about 45 minutes of talking to a supervisor, and chewing their ass out for their shitty service, I am told I will get a refund, but it will be a hard check in the mail and it could take up to 6 weeks to get it even though I made the payment online with my debit card and had the money instantly deducted from my account, and they were somehow not able to reverse the transaction even though it was just two days ago when the payment was made. What a bunch of bullshit. BoostMobile cellphone service totally sucks, and their customer service really blows, so don’t waste your time and money on these assholes like I did. It is a ripoff.
- 2.3 overall
It's prepaid service people, you get what you pay for.By vigilanty667, posted: Jan 13It's funny reading reviews from the illiterate, and the spoiled and ignorant. Not here to slam anyone, just to keep things 100. It could be worse. THERE are other prepaid companies with worse customer service, phone / data service, and tech support. But it's all prepaid. What do you expect to gain from paying 50 dollars a month for unlimited access, vs the 90+ a month that major carriers are charging for THEIR limited data usage on a contract? ...And i have to ask, why would someone just assume that a phone from a different network be used for service with a different company? I mean, REALLY? Some tech guy. lol. i guess we will leave it to the ignorant to lead the ignorant, and forget that androids back up contacts on gmail while we slam someone for attempting to do something against THEIR own company for you.
- 1.0 overall
The worst company to go throughBy Adam Small, posted: Jan 13I have received the worst service from boost mobile ever. I would recommend not using boost. It is truly the worst… There customer service and there phone service.. I am going on a whole month with no service on my phone and the customer service- when I can get someone on the phone tells me there is nothing they can do right now. My service is paid for but there is no service. I am in between jobs and waiting on call backs in regards to interviews and they don’t seem to care. There customer service has hung up on me twice, and then they tell me it is there phones not working right… (Really.. A phone company??) Yeah I believe it. Not working right just like mine. At least they get calls. BOOST IS THE WORST PHONE COMPANY EVER…
- 1.0 overall
In-store tech wrecked my phoneBy Melanie Silva, posted: Jan 13So I went to the store with my phone that I have with another service asking if I would be able to use it with Boost. The guy asked for my phone and said he will try it and to come back in 15 minutes. Well he handed me back my phone after about 45 minutes with all of my contacts and messages erased. Also, completely removed the service from my phone company off of the phone. Neither of these guys told me that this might happen. All i was looking for was a yes or no answer as to if my Samsung Galaxy S would work with Boost. So, completely LIVID that I now am about this situation, I warn EVERYONE to not give your phone to some tech-looking guy because you might lose everything too.
- 1.0 overall
Calls for me went to someone else. Terrible tech serviceBy johnluft8, posted: Dec 12- Takes a long time to navigate their phone system and reach a tech. - The tech did not know that there was a service outage in my area and reprogrammed my phone. - Techs wasted hours of my time day after day when the trouble was on their end. - Good service at first. Started dropping calls after Boost did a system upgrade. - No service in my town for 14 days during Boost's system upgrade. I had to drive to next town to use phone. After they started upgrading I had dropped calls in places that previously had good service. - Final last straw was when calls to me occasionally went to another person's number. A Boost rep called my cell which was forwarded to my home line at the time. I was not in. Call went to the house voice mailbox. Boost rep left a message for someone named Mary. Not me. I shrugged it off. Then a couple of days later I called my cell from a land line and got a voice mailbox for Mary. My cell phone was off then. After I turned it on the calls went to MY voice mailbox even though I had no signal at all (no bars). I want to get my calls. Not have them forwarded to random persons. This is a serious problem. I have the recording to prove it.