Plenty more Boost Mobile reviews and ratings
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- 1.0 overall
sorry service!!!By Chris N Nola Feavaai, posted: Jul 12I only had my account open for 4 months (too long) but i?ve been experiencing some issues since the get-go. First , I had told the retail clerk that I am interested in the Insurance plan. All they had told me was that it was $5/mo and that if it were ever lost/stolen/damaged that they could replace it. They didn?t go over the warranty with me and they didn?t tell me about the whole process in getting a new phone if it were ever lost or stolen or physically damaged. My charger port was damaged but when I took it in. I was given the run-arounds. I had to call samsung the Manufacturer of my phone to see FIRST if they can do something. But there policy is if the mobile device is physically damaged it would be considered under NO WARRANTY. So I called phone claim insurance customer service. They told me they could deliver a new device the next day but that I would have to pay 25.00. I was too pissed off to ask why.. but for whatever reason it was.. it was ALL AROUND RIDICULOUS!!! No one at the store, prior of calling 4 different numbers, could help me. I don?t want my new mobile device .. I just want my money back and to transfer to another phone service!!
- 1.0 overall
Don't Do It!By Angela Wolf Guthrie, posted: Jul 12I purchased 2 Boost phones as my brother-in-law has one. I had trouble w/activation and called as my credit card had been charged but the phone not activated. After 30 minutes on the phone, I decided to go to a store. I went to two and called a third. None of them could offer me assistance-well, the first was closed and three customers were waiting outside. I called again. No human could help. I called to return the phones and once again, I've been on hold for 40 minutes and intermittently told to wait a minute. Oh, wait, It's going on 50 minutes on hold. DON'T BUY FROM THIS COMPANY!
- 1.0 overall
The worst of them allBy calletano69, posted: Jul 12drop calls, no signal lack of costumer service and still advertise about being the best!!! go to their competition they are going under with all this!!
- 5.0 overall
Let me Tell youBy Yesii Tuu Mameeh, posted: Jun 12You only say that customer rep sucks and that they do this and that...but let me tell you that they work 8 hours taking from 100 to 400 calls a day . some try to be nice to all their cust and try their best to solve the issue . remember this is a prepaid company is not like Verizon or t-Mobil. If you want to get a excellent service change to another company. they are humans and they understand that you have no service but think for one second they just have a system and if your phone is not working they do what the system says to do..if you call and the person you are speaking with does not know a lot of English just tell them to transfer you to the technical department. There are too customer rep...Spanish and English when the English line gets too busy they take some of the people that know a little of English to answer your call.that's why sometimes you get rep that their English is low. And last, when you call they think you are mad at them and not at the company and sometimes that gets them mad too and they don't do their best on helping you...so don't let them know you are mad because is going to get worst..be nice and they will do all they can to help you solve your issue. i would love to see all of you taking call so you can see how hard it is.
- 4.3 overall
Media MailBy Geraldine Morgan Clinton, posted: Jun 12I have had Boost Mobile and love all the options for the price. BUT....now they are going to stop letting us have Media Mail on our cell phones on 8-20-12. since I use this alot, as well as the rest of my family and friends, I guess it's time to change back to my old provider. You may want to pass this info along too.
- 2.3 overall
boost mobile will over charge disabled vetsBy solosmoke, posted: Jun 12my daughter had a boost phone to get stolen ,i called to cancel account ,well long story short ,here it is 2012 and still getiing charged for a lost phone , custerimer sirvices is from over seas ,cant understand , if your looking to get a boost phone BEWARE they will get you for everything they can an takes two days to speak with someone that dosent even knows what they are doing,and cant speak ENGLISH .
- 1.3 overall
our phones stopped working as well as they were.By Robyn Metz, posted: Jun 12We have also had bad service for both our Boost phones. What is going on? Our calls don't go through or it will loss service in the middle of a call. We are looking for a new provider!
- 1.0 overall
There has been no service for boost mobile for about 3 weeks now!!By Mary Nelson, posted: May 12I used to love my Boost Mobile phone. now I am looking to switch to AT&T. There has been little to no service for 3 weeks. I called customer service, good luck with that. they had no clue!!! Their going to lose a lot of customers with there lack of concern. I've been with Boost for 2 yrs and never had a problem.
- 1.0 overall
Used to be great now terribleBy Lauren Meier, posted: Apr 12Ive had boost mobile since 2006. I never had any problems. Service was excellent, customer service was excellent and which ever phone I was using always worked as it was advertised. Then we switched to the Android phone (Ultra) and the service has been terrible. My phone will say I have a great signal but when I go to dial a number or send a text I get a message saying the network is not available. Ive tried calling customer service and I havent been able to get a hold of an actual person at all. I recommended this company to 7 family members who are all over the country and they are all having the same issues so I can rule out that it is just my area. They really used to be great but now they are just terrible. I hate to go back to a plan but for the money I am paying for unlimited service on 3 phones I should be able to make a call and send a text message. I will no longer recommend or use Boost Mobile
- 1.7 overall
Random Boost Messages and Their Excuse for itBy J M, posted: Apr 12Customer Service SUCKS!!!! They don't know much about their products. BEFORE I upgraded my Android phone, I've been receiving messages from Boost Mobile talking about a plan change. This will happen every so often. I called Customer Service to find out why and they seem to be ignorant of this. Now that I've upgraded my Android they are using that as an excuse as to why my plan kept changing BEFORE the upgrade, which was my first phone with them. Me upgrading made the situation no better, so it made me a jack-*** too. Oh and did I mention it takes FOREVER getting to a representative who feeds you bull crap when you finally reach them? Well I have now.