Page 10 of Boost Mobile reviews and ratings
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2.3 overallBoost Mobile voice service stopped working
By John Polashenski, posted: Mar 10The good: $50 unlimited planThe bad: Poor customer serviceSummary: I was with boost mobile for almost 5 years and 2 weeks ago my voice service stoppped working (not able to call out and incoming calls went right to voice mail). The walkie-talkie, text and web worked fine. 4 calls to customer service and being transfered twice to tech support the problem was never fixed. On the 3rd phone call I was transfered to tech support were I spent 1 hour on the phone and was told that there was no more they can do, I requested a trouble ticket and was told no. I explained this was my primary phone and I need it to work, all I got was a speach on terms and conditions. My 4th call was to request for my account number to port to AT&T. Porting forced me to give up my $102.00 balance.report
- 5 people found this review helpful
1.0 overallto all the people who thinks boost is good at all!!!!!!!!!!!
By garry daniels, posted: Mar 10The good: cheapThe bad: dont have enough space here to tell all the cons. what a joke of a company!Summary: to the peeps who think boost is good. uve either had very good luck or ur on some severe drugs. holy cow is this service worthless. ive got to switch b4 my busy season at work or ill have a 1000 headaches. ive read some of the reviews and to the people who say there is no cs centers overseas are liars i spoke to a cs woman the other day and i asked her how well her phone with boost works and she said they dont have boost in the country she was in! i couldnt believe it. boost has those idiots answering phones at half the cost i would imagine. i thought i did enough research on this company but i missed all the parts where it said boost sucks! like i said all you people who think boost is good. ur the reasons the world is so f***ed up! get a clue people! text messages are supposed to go through with ease but this company is using some old system where they use their web browser to send and receive text messages. if they charged a dollar a month it may be worth it then but not b4 that!!!!!!!!!!!report- 3 people found this review helpful
1.0 overallABSOLUTE JUNK!! HUNDREDS OF BAD REVIEWS ABOUT THEIR HORRIBLE TEXT MESSAGING PROBLEMS!!
By Jessica Carson, posted: Feb 10The good: The Price PERIOD!The bad: SEE BELOWSummary: I was with boost mobile for 6 months, during that time I called AT LEAST 12 times after failing to received numerous text messages OR after receiving messages that people had sent at noon at 3am!!! I received MANY MANY $5- $30 credits to my account for their piss poor text messaging service EACH and EVERY month. They kept apologizing (As per their written statement) Customer service were like robots and NO MATTER what problem you were having they could not help you or even listen to the problem until they read (verbatim) the pre written apology in front of them. Their excuse is that they "ARE SO POPULAR" that they are having a hard time accommodating the HUGE text messaging demands. It was after my Father was in the ICU of the hospital and the only way that my family members were allowed to contact me was via text messaging as speaking on the cell phone would interfere with the medical equipment that was keeping my Father alive. At 2:30pm yesterday my Father passed away My mother sent me a text to my boost mobile phone and I received it 6 hours after he died. I missed saying goodbye to my Father because of these Bastards!report- 3 people found this review helpful
5.0 overallThere most be children writing some of these reveiws
By b c, posted: Jan 10The good: great service, unlimited talking !!!!!The bad: the web could be better Summary: I have been with alot of cell providors. I was with nextel for 3 years then tryed boost. People boost is nextel prepaid. same towers same service. you can use nextal phones just put in your boost sim if you don't like the boost phones. I use only nextel phones. great coverage I can talk all day no problem and my friends cry because they went over there minutes.If nextel service is bad in your area boost will be to. same towers. I've had it for over a year no problem. don't know how customer service is never had to use them !!!report- 7 people found this review helpful
1.7 overallGood value, horrible customer service
By brian ozment, posted: Dec 09The good: The value of their plans are great if you are in an area that is well covered. I never made it outside of my area before they made me mad so not sure how the out of area serice is.The bad: -Their policies make it hard to add money to your account.
-You can't add more than $100 to your account.
-CUSTOMER-NO-SERVICE!!Summary: If you allow them to pilfer money out of your bank account automatically then adding money is easy (I do not do this on priciple, for ANY company) otherwise they make you verify your identity with your bank every time you add money which takes as much as an hour sometimes. When I voiced my concerns I got the copy and past response twice before I threw in the towel. All they would say is to sign up for automatic payments or get a reboost card... how is that any different than using the same credit card to add money to my account every month. I can understand having to verify my identity the first time. The people you get on the phone are morons that hardly even know their own company policies. My bank (wachovia/wellsfargo) seemed confused about the whole verification process each time I had to verify my identity and the questions they would ask could hardly be considered enough to verify my identity, but it was acceptable to boost.
I wanted to keep my service with them but they made that impossible (nor did they seem to care). When paying my bill becomes a chore I'll gladly pay more for another carrier that offers less goodies. I just need a phone that works. I have too much to worry about to deal with my phone bill each month for an hour.report- 2 people found this review helpful
1.0 overallCompany Sucks!
By A S, posted: Dec 09The good: Absolutely NONE!!!The bad: Customer service sucks and cannot help you with anything, why are they even there?
Summary: Customer service made promises and did not follow through and then ended up stealing my hard earned money from me. Stay far, far away!!report- 1 people found this review helpful
5.0 overallBoost Mobile: Great Value, Great Network
By Joe Skywalker, posted: Nov 09The good: High quality Motorola iDEN phones, clear, quiet calls,superior push-to-talk networkThe bad: None! for $50.00 a month,unlimited??? are you kidding?!Summary: First of all, lets clear up some misconceptions about the Boost network....there is NEVER any roaming to worry about because iDEN is INCAPABLE of roaming!! Some of the reviews in this forum are obviously written by MORONS because ...you are uneducated in cellular network knowldege. Get your facts straight before trashing the most superior network on the planet.report- 4 people found this review helpful
1.7 overallEither live with it or ditch it and never go back
By Boost Problems, posted: Sep 09The good: Pricing, Push-To-Talk, Motorola phones with decent sound quality.The bad: Too many connection and poor service issues. Customer Service is a nightmare. Lousy web connection.Summary: I've been a Boost customer for over a year now. But the customer service goes from ok to really bad. I spent over an hour last week on the phone with customer care just to change my mobile number. In all, got transfered to 4 different people throughout the company. First the Boost care rep couldn't complete the request, then for some unknown reason, he transfered me to someone from Sprint or Nextel. The rep at Sprint/Nextel didn't understand what I wanted. Kept asking me if I wanted to port my number to a new service. I found myself practically yelling at her. Simply saying ALL I WANT IS A NEW BOOST NUMBER!
Kept getting put on hold. After repeating all of my account info three times in a row due to a bad connection (with other reps laughing loudly in the background). Put on hold again before the dimwit comes back on and again, transfers me BACK to BOOST! So then the connection was almost non-existent. Couldn't hear this new Boost rep for anything. Thought I was talking through a can with a string attached..By this point I was wondering if any of it was worth it..To top it all off,after all was said and done,I discover that I got $10.00 deducted from my balance for a 'Market Transfer' fee AND a 'walkie-talikie number change' But here on the Boost FAQ's it states that up to 3 number changes are free, THEN YOU ARE CHARGED $3.00 each one after???!!
On top of that, I got a call dropped and my phone read 'No Service' for almost an hour before the signal returned..I'm on the $50.00 unlimited plan on my boost phone and pay-as-you-go on the second family phone and I guess the old saying is you get what you pay for.
I do like the walkie-talkie service (when it also works like it should). I used the old Nextel back in the mid-90's in the NYC area and the direct connect wasn't as bad as it is now..
They really need to overhaul the way the company deals with it's customers and not just rely on pricing and value deals to keep subscribers.report- 6 people found this review helpful
1.0 overallDon't Waste Your Money
By Aaron Price, posted: Aug 09The good: - Only got it because I didn't have credit when I came to the US and needed a prepaid plan, I'm sure there are better ones out thereThe bad: - Bad selection of phones
- Poor call quality and lots of dropped calls
- Couldn't make calls when I left the SoCal area (mentioned only in the fine print)
- Horrible website that made it hard to actually even pay my bill
Summary: The Big Two cases that finally made me switch from BoostMobile:
1. One night I couldn't send or receive phone calls so I hopped on my landline (luckily I had one through my ADSL internet connection). The service rep explained that all THREE towers were not working and that they should be up and running in the next day or so!!! No offer to compensate me for their drop in expected service, no apology. Luckily it wasn't an emergency and I didn't need 911 service and had a backup landline.
2. My friend was going to the airport the next day so we booked a pick-up for her from a regular service. The next day we still hadn't heard from the shuttle so we phone to check, they said it would be there soon. Another hour passes... nothing! We phone again and they say they had come by and phone and left messages and wrung the buzzer (which goes to my cell phone) and no one picked up. As we were making the call, suddenly my phone FINALLY receives all these voicemails from the shuttle company. Since the voicemails came in so late and for whatever reason the calls never made it through I had to drive my friend to the airport wasting $40 in shuttle expenses and my entire morning that I should have been at work.
These guys are a joke, don't get them just because they are cheap, it will cost you far more money in the long run. Get a reliable service that you can count on.report- 8 people found this review helpful
1.0 overallHorrendous. False and Deceptive Advertising.
By Consumer Consumer, posted: Aug 09The good: None.The bad: Can't access email after a month.
Web connection is extremely slow.
Customer and Tech Service are horrendous.
I 9 phone is overrated and poor quality for its cost.
Summary: I cannot access Gmail. During the past month, I have made numerous phone calls to Boost about this, easily spending 10 hours on the phone with them. At first, Boost claimed it didn't understand the problem, each time asking the same questions, and giving me the runaround. Finally, today, Boost says it does not provide access to gmail and I should have read the fine print (wherever that may be).
I do not accept this argument.
Boost advertises its monthly unlimited service as unlimited calls, texting, and web access, and web access. That implies the ability to access major web-based email. Therefore, I consider this to be false and deceptive advertising.
Other problems:
The web connection is extremely slow.
The I 9 phone worst designed phone for its cost that I have ever encountered.
During the past month, every time I called I got the same routine every time: How sorry they were. The last call, I didn't get even that. Then they proceed to ask the same questions. Supposedly I have an account into which they're entering notes, but every time I call it's was a complete blank slate.
You can't contact Technical Support directly, and Techical Support either does not respond, or does not respond in the timeframe and gets back to the customer with a half-a--ed voicemail or email claiming it needs more information. No call back information is left. Then you have to go through Customer Service again and play 20 questions, even if you say you are returning a Tech Support call. Then you get shoved down the black hole of hold again.report- 7 people found this review helpful
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