Plenty more Boost Mobile reviews and ratings
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- 1.0 overall
In-store tech wrecked my phoneBy Melanie Silva, posted: Jan 13So I went to the store with my phone that I have with another service asking if I would be able to use it with Boost. The guy asked for my phone and said he will try it and to come back in 15 minutes. Well he handed me back my phone after about 45 minutes with all of my contacts and messages erased. Also, completely removed the service from my phone company off of the phone. Neither of these guys told me that this might happen. All i was looking for was a yes or no answer as to if my Samsung Galaxy S would work with Boost. So, completely LIVID that I now am about this situation, I warn EVERYONE to not give your phone to some tech-looking guy because you might lose everything too.
- 1.0 overall
Calls for me went to someone else. Terrible tech serviceBy johnluft8, posted: Dec 12- Takes a long time to navigate their phone system and reach a tech. - The tech did not know that there was a service outage in my area and reprogrammed my phone. - Techs wasted hours of my time day after day when the trouble was on their end. - Good service at first. Started dropping calls after Boost did a system upgrade. - No service in my town for 14 days during Boost's system upgrade. I had to drive to next town to use phone. After they started upgrading I had dropped calls in places that previously had good service. - Final last straw was when calls to me occasionally went to another person's number. A Boost rep called my cell which was forwarded to my home line at the time. I was not in. Call went to the house voice mailbox. Boost rep left a message for someone named Mary. Not me. I shrugged it off. Then a couple of days later I called my cell from a land line and got a voice mailbox for Mary. My cell phone was off then. After I turned it on the calls went to MY voice mailbox even though I had no signal at all (no bars). I want to get my calls. Not have them forwarded to random persons. This is a serious problem. I have the recording to prove it.
- 1.0 overall
the worst everBy Charles Stafford, posted: Dec 12This company is a rip off! They did not discontinue my auto re-boost after i told them too and continued STEALING money from my account. Try to contact customer customer service, they will run you ragged. I will never never use these theives agsin!!!!
- 1.0 overall
Worst Experience EVER!!!By Ayana Hodge, posted: Dec 12I've been trying to activate a phone I purchased from them online for 4 days and I keep getting system errors. First they said their system's were down, then the rep I spoke to today said their systems were not down and was very rude. None of them spoke clear english and when I asked to to cancel the activation process, they transfered me 5 times until the signal got so bad I had to disconnect. Going back to Virgin Mobile.
- 1.0 overall
Worst customer service practices!By Adam Taliercio, posted: Dec 12Pay as you go policy is to expire your balance in 90 days if you don't add funds. But I've had it personally from customer service that they will not send you notification before your balance expires. So they're admitting that they're scamming you by banking on you not remembering when your balance is expiring (who the hell would?) and taking your money. Customer service is some foreign country where they either don't speak English well or have the general attitude that they don't care about you, or both. Makes ATT look like saints.
- 3.7 overall
Poor reception in condoBy Catherine Osborne, posted: Dec 12At first, I couldn't even use my phone inside my condo bldg. Finally, a store rep at Boostmobile informed me that the tower reception is not as good for no- contract phone service. I can now, but I have to turn speaker on and talk loud!!! Service at Boostmobile store in CA. was fast and convenient with my phone while visiting. I try to text as much as I can since sometimes my call will drop just like that! Paying 35.00 w/o taxes after 15 months and most likely stick with them. Other no- contract phones don't seem much better.
- 4.3 overall
boost works for meBy Keri Kolb, posted: Dec 12I have given customer service a 5 because the key to good service with the phones is buying from a retail Boost Mobile store. The stores owners depend on happy customers and have a stake in my happiness as a customer. Retail stores like Best Buy dont offer the kind of service or are willing to help like a retail Boost store...just saying..i I found insurance for my new adroid to also be of value. I am happy with my Boost coverage in Kansas City area. Some phones are also better than others in not dropping calls and data speed. I have call drops spotty with contract plan or no contract plans. I think it has a lot to do with phones and coverage. Sticking with Boost.
- 2.0 overall
Switching back overBy sc0025, posted: Dec 12I am only giving Boost mobile 2 stars because my son who is away in FL uses the same service with his NY number, under my account, and he has no problems with his service. For me, on the other hand, I have experienced dropped calls since I switched over almost a month and a half ago. My calls have dropped on 85% of all of my calls. I don't always receive my emails or my text messages, and it is important that I do so since I am out in the field a lot for my job. It's difficult to speak to a real person in customer service. I think that service depends on where you live. Perhaps some areas have better coverage than others. However, for service in my area, I am not satisfied. Therefore, I am switching back over to my previous carrier.
- 4.0 overall
Loggin in to your accountBy Chi-chi La Para Medina, posted: Nov 12If is the first time that you try to logging into your account you have to call cust service and tell them to unlock it. When they unlock the account from the system u are going to be able to use it. :)
- 3.0 overall
Logging into My AccountBy Teresa Blevans, posted: Nov 12Ive been with Boost for over a year and have had zero problems. Until just now- I tried to log on to My Account and couldnt enter my phone number. I tried but nothing appeared on the screen. It took my pin number but not phone number. Whats up with that nonsense?