Much more Boost Mobile reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 3.0 overall
Yes and No - And we'll see...By 7welker7, posted: Aug 12I've been a Boost customer for around 3 years - I've never had any service issues at all, but their customer service is the absolute worst I have ever encountered. Trying to navigate their web of automated attendants is impossible and reaching a live rep usually results in being transferred back into the black hole of automation, which becomes a virtual endurance contest, they will disconnect you eventually, if you don't hang up first. Just this morning I spent a little over an hour simply trying to update my payment information including a change of address - I first attempted to use their website as from my previous experiences with calling customer service I preferred to deal online rather than work through their automated maze, however, the online experience was futile as well. I really do believe their pricing is competitive, and as I stated earlier, I've not experienced any service issues, but after this morning's debacle I'm not sure I will continue with their service. I'm not very confident that my information was updated properly, but we'll see in a few days when I am billed. Stay tuned.
- 1.0 overall
Boost should definitely be a NO-GO!By Thirdeye, posted: Aug 12Boost Mobile's provided service is nothing but a huge scam. Sure they give you a $50 a month plan. But, when you add on $200 for the phone, $5 a month for insurance for said phone, $60 deductible for the piece of shit phone that breaks twice and uses up your ONLY two claims... forcing you to buy another piece of shit phone... Nah, it isn't worth it. You might as well just pay a huge bill a month, get free upgrades, have replacement phones offered, etc... with a contract company. Also, customer service is unbelievable, and Boost is always dropping calls. Worst experience with any company of my entire life.
- 1.0 overall
BOOST SUCKS...!!!! Stay FAR awayBy IH8Boost, posted: Aug 12BOOST SUCKS...!!!! If you don't believe me try calling Customer Service. The automated service is the WORSE. Most of the Reps don't speak good English and that's frustrating. The phone service is intermittent at best, they have a lot of excuses for their issues. I've been with them way too long. Got away from Sprint and headed to BOOST years ago ONLY to have Sprint buy Boost. You can't contact Corporate because they won't give that information. Trying to write a letter to affect change is the equivalent of trying to pass a camel through the eye of a needle. As for the comments by Yesii Muameeh in this Post, you are probably a Rep for Boost and it's obvious why their customer service is horrendous.
- 1.0 overall
Dont let them fool you!By Sharon Cappolella Townsley, posted: Aug 12Please stop putting your money into a service that isn't helping you! Yes it is contract free, but is it 4g nationwide? Do they give you money off your bill or in your bank account for referring a friends? Or adding a family memeber? NO! They do not! you just pay it bc its a phone, you can text call, get on the web and it's no contract right? WELL lucky for you! So are we! Differnce is, instead of putting money into mobile networking, We put it into our customers!!! You want to help you spread the word by paying you when you refer people! Check it out! http://www.riptercell.com/
- 1.0 overall
hate automated messagesBy Nate Sears, posted: Aug 12I think boost may have switched something up on me. I've made 2- 1 hour long calls within the past week. I can't make or receive any calls for approximately 30 minutes after. It says something about not being able to complete the call, even though I have perfect signal. If they put a call time cap, it must be new. I tried calling customer support to ask about it and had to wait 30 mins to call, I have yet to find a way through their maze of automated messages and talk with someone who can answer some questions. Well Boost, its been a good 3 1/2 year run. Good Bye
- 1.7 overall
Service interruptionsBy cwgkeeperdad, posted: Jul 12BoostMoble is NOT a good choice if you leave in the Amarillo,TX area. The service continually drops from 3G to their slower 1x network as soon as you start connecting to the Internet. Don't even think about using Pandora because you will be buffering most of the time. The call clarity is not very good either. Customer service has been very polite and understanding but if you can't fix or solve the issue then it is worthless to even call.
- 1.0 overall
sorry service!!!By Chris N Nola Feavaai, posted: Jul 12I only had my account open for 4 months (too long) but i?ve been experiencing some issues since the get-go. First , I had told the retail clerk that I am interested in the Insurance plan. All they had told me was that it was $5/mo and that if it were ever lost/stolen/damaged that they could replace it. They didn?t go over the warranty with me and they didn?t tell me about the whole process in getting a new phone if it were ever lost or stolen or physically damaged. My charger port was damaged but when I took it in. I was given the run-arounds. I had to call samsung the Manufacturer of my phone to see FIRST if they can do something. But there policy is if the mobile device is physically damaged it would be considered under NO WARRANTY. So I called phone claim insurance customer service. They told me they could deliver a new device the next day but that I would have to pay 25.00. I was too pissed off to ask why.. but for whatever reason it was.. it was ALL AROUND RIDICULOUS!!! No one at the store, prior of calling 4 different numbers, could help me. I don?t want my new mobile device .. I just want my money back and to transfer to another phone service!!
- 1.0 overall
Don't Do It!By Angela Wolf Guthrie, posted: Jul 12I purchased 2 Boost phones as my brother-in-law has one. I had trouble w/activation and called as my credit card had been charged but the phone not activated. After 30 minutes on the phone, I decided to go to a store. I went to two and called a third. None of them could offer me assistance-well, the first was closed and three customers were waiting outside. I called again. No human could help. I called to return the phones and once again, I've been on hold for 40 minutes and intermittently told to wait a minute. Oh, wait, It's going on 50 minutes on hold. DON'T BUY FROM THIS COMPANY!
- 1.0 overall
The worst of them allBy calletano69, posted: Jul 12drop calls, no signal lack of costumer service and still advertise about being the best!!! go to their competition they are going under with all this!!
- 5.0 overall
Let me Tell youBy Yesii Tuu Mameeh, posted: Jun 12You only say that customer rep sucks and that they do this and that...but let me tell you that they work 8 hours taking from 100 to 400 calls a day . some try to be nice to all their cust and try their best to solve the issue . remember this is a prepaid company is not like Verizon or t-Mobil. If you want to get a excellent service change to another company. they are humans and they understand that you have no service but think for one second they just have a system and if your phone is not working they do what the system says to do..if you call and the person you are speaking with does not know a lot of English just tell them to transfer you to the technical department. There are too customer rep...Spanish and English when the English line gets too busy they take some of the people that know a little of English to answer your call.that's why sometimes you get rep that their English is low. And last, when you call they think you are mad at them and not at the company and sometimes that gets them mad too and they don't do their best on helping you...so don't let them know you are mad because is going to get worst..be nice and they will do all they can to help you solve your issue. i would love to see all of you taking call so you can see how hard it is.