Much more Boost Mobile reviews and ratings
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- 2.0 overall
Switching back overBy sc0025, posted: Dec 12I am only giving Boost mobile 2 stars because my son who is away in FL uses the same service with his NY number, under my account, and he has no problems with his service. For me, on the other hand, I have experienced dropped calls since I switched over almost a month and a half ago. My calls have dropped on 85% of all of my calls. I don't always receive my emails or my text messages, and it is important that I do so since I am out in the field a lot for my job. It's difficult to speak to a real person in customer service. I think that service depends on where you live. Perhaps some areas have better coverage than others. However, for service in my area, I am not satisfied. Therefore, I am switching back over to my previous carrier.
- 4.0 overall
Loggin in to your accountBy Chi-chi La Para Medina, posted: Nov 12If is the first time that you try to logging into your account you have to call cust service and tell them to unlock it. When they unlock the account from the system u are going to be able to use it. :)
- 3.0 overall
Logging into My AccountBy Teresa Blevans, posted: Nov 12Ive been with Boost for over a year and have had zero problems. Until just now- I tried to log on to My Account and couldnt enter my phone number. I tried but nothing appeared on the screen. It took my pin number but not phone number. Whats up with that nonsense?
- 1.0 overall
Company StinksBy Pat Morris, posted: Nov 12In a few months had my phone replaced once (a nightmare); had to call customer service (worse nightmare) and phone still acts up. Was considering changing when the hurricane struck. Although all of the stores where you can pay your bill are closed, and it was physically impossible to pay the bill, Boost Mobile cut off my cell phone service--which is of course the most socially responsible thing to do to people who were just hit by the worst natural disaster in a century. Emailed them and they did not turn my service back on but with to discuss this with me__AND HAS TO BE OVER THE PHONE! This is a disgusting company and I can't believe I was stupid enough to use them. Only gave 1s because no negative numbers are available.
- 5.0 overall
awesome serviceBy Janine LadyofRedskins Vandenberg, posted: Nov 12I have had nothing but fantastic service and help with my phones. When I lost my phones they immediately cut it off and turned on my service on my back up phone. No waiting just the way a great phone company should. Alot better than AT&T!!!! I guess it is who you purchase from and who you go to to have the issues taken care of. Where I live it is a family owned business and they are so very polite and very friendly at all times! Love my BOOST MOBILE!!!!!!
- 1.3 overall
still waiting for my replacement phoneBy freebie01, posted: Oct 12I recently move to a new apartment and my phone does not have a signal inside the community but my wife has boost mobile and a different phone and she has no problem. On Sept 29 I summited a claim and they told me they were going to sent me a replacement phone in 7-10 days. It has been 3 week now and still no phone. worst customer service!!! Nobody can give me an answer.
- 1.0 overall
BUYER BEWARE THEY ARE CROOKSBy Ken Hess, posted: Oct 12BUYER BEWARE OF BOOST I PURCHASED THE BOOST SERVICE ON FRIDAY OCTOBER 19 2012.ONLY TO FIND THERE WAS NO COVERAGE WHERE I LIVE EVEN THOUGH I WAS TOLD THERE WAS. THE VERY NEXT DAY I WENT TO GET MY MONEY BACK AND WAS TOLD BY OVER 12 REPRESENTATIVES THAT THEY WOULD NOT GIVE ME MY MONEY BACK 8 OF WHICH HUNG UP THE PHONE ON ME . THIS IS A CROOKED PRACTICE AND I WANTED TO WARN EVERYONE TO STAY CLEAR OF THIS STORE OR ANY BOOST PHONE SERVICE THEY ARE CROOKS
- 1.3 overall
CUSTOMER SERVICE SUCKSBy Dallasgirl2010, posted: Oct 12Spokane, WA. WARNING..There customer service SUCKS! You cannot talk to anyone. IF you EVER get through all of the Press 1 for this, Pres 2 for this and so on, Nobody knows anything. YOU CANNOT GET A LIVE PERSON, OR AN EMAIL TO COMPLAIN. And if you see an unauthorized debt to your account GOOD LUCK getting it back. THIS happened to me. And I am still trying to get it resolved.
- 1.0 overall
they can't do waht they say they canBy Harold Rousso, posted: Oct 12do not use this company. definitely not worth the money. poorly run.
- 1.0 overall
Terrible policies and customer serviceBy Sheila West, posted: Sep 12I would give negative stars if I could. My father, who retired in another state, recently passed away. The person who found him stole his phone and other valuables. I called Boost to report this and to cancel his account (which is a recurring account debited to his bank account). They refused to help me without his pin number. (Who here knows their retired parent's pin number?). I offered to fax the death certificate and everything. They just said that they will continue to debit his account until I cancel it via the bank. (Um, probate takes 6 months). Shame on Boost, they should have alternate policies in case of the death of a customer. Oh, I should mention that all of this occurred after I spent an hour trying to figure out how to get a live person. Then, of course, I could never get a person who spoke proper English. The guy from South America told me that he was an 'American'. I will be seeing an attorney about the legality of continuing to charge a person when notice has been given that he is dead!