Page 9 of Boost Mobile reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 5.0 overall
Let me Tell youBy Yesii Tuu Mameeh, posted: Jun 12You only say that customer rep sucks and that they do this and that...but let me tell you that they work 8 hours taking from 100 to 400 calls a day . some try to be nice to all their cust and try their best to solve the issue . remember this is a prepaid company is not like Verizon or t-Mobil. If you want to get a excellent service change to another company. they are humans and they understand that you have no service but think for one second they just have a system and if your phone is not working they do what the system says to do..if you call and the person you are speaking with does not know a lot of English just tell them to transfer you to the technical department. There are too customer rep...Spanish and English when the English line gets too busy they take some of the people that know a little of English to answer your call.that's why sometimes you get rep that their English is low. And last, when you call they think you are mad at them and not at the company and sometimes that gets them mad too and they don't do their best on helping you...so don't let them know you are mad because is going to get worst..be nice and they will do all they can to help you solve your issue. i would love to see all of you taking call so you can see how hard it is.
- 4.3 overall
Media MailBy Geraldine Morgan Clinton, posted: Jun 12I have had Boost Mobile and love all the options for the price. BUT....now they are going to stop letting us have Media Mail on our cell phones on 8-20-12. since I use this alot, as well as the rest of my family and friends, I guess it's time to change back to my old provider. You may want to pass this info along too.
- 2.3 overall
boost mobile will over charge disabled vetsBy solosmoke, posted: Jun 12my daughter had a boost phone to get stolen ,i called to cancel account ,well long story short ,here it is 2012 and still getiing charged for a lost phone , custerimer sirvices is from over seas ,cant understand , if your looking to get a boost phone BEWARE they will get you for everything they can an takes two days to speak with someone that dosent even knows what they are doing,and cant speak ENGLISH .
- 1.3 overall
our phones stopped working as well as they were.By Robyn Metz, posted: Jun 12We have also had bad service for both our Boost phones. What is going on? Our calls don't go through or it will loss service in the middle of a call. We are looking for a new provider!
- 1.0 overall
There has been no service for boost mobile for about 3 weeks now!!By Mary Nelson, posted: May 12I used to love my Boost Mobile phone. now I am looking to switch to AT&T. There has been little to no service for 3 weeks. I called customer service, good luck with that. they had no clue!!! Their going to lose a lot of customers with there lack of concern. I've been with Boost for 2 yrs and never had a problem.
- 1.0 overall
Used to be great now terribleBy Lauren Meier, posted: Apr 12Ive had boost mobile since 2006. I never had any problems. Service was excellent, customer service was excellent and which ever phone I was using always worked as it was advertised. Then we switched to the Android phone (Ultra) and the service has been terrible. My phone will say I have a great signal but when I go to dial a number or send a text I get a message saying the network is not available. Ive tried calling customer service and I havent been able to get a hold of an actual person at all. I recommended this company to 7 family members who are all over the country and they are all having the same issues so I can rule out that it is just my area. They really used to be great but now they are just terrible. I hate to go back to a plan but for the money I am paying for unlimited service on 3 phones I should be able to make a call and send a text message. I will no longer recommend or use Boost Mobile
- 1.7 overall
Random Boost Messages and Their Excuse for itBy J M, posted: Apr 12Customer Service SUCKS!!!! They don't know much about their products. BEFORE I upgraded my Android phone, I've been receiving messages from Boost Mobile talking about a plan change. This will happen every so often. I called Customer Service to find out why and they seem to be ignorant of this. Now that I've upgraded my Android they are using that as an excuse as to why my plan kept changing BEFORE the upgrade, which was my first phone with them. Me upgrading made the situation no better, so it made me a jack-*** too. Oh and did I mention it takes FOREVER getting to a representative who feeds you bull crap when you finally reach them? Well I have now.
- 1.0 overall
Watch out for the Pay as you goBy fayz, posted: Mar 12I purchased a pay as you go plan ($2/day plan) for my son. I admit that I did not read the fine print but relied on the wireless expert at Target. The plan charges $2 day whether the phone is used or not making it more expensive than their monthly unlimited plan. They would not address why they even offer this plan once I was able to get a hold of their customer service rep. It took me 2 emails and 2 calls before I was actually able to speak to the most unhelpful person. I would recommend to anyone to avoid this company. The do not have their customers interest in mind at all. I cannot wait until Sprint and Boost get acquired by a better company.
- 2.3 overall
Cheap but expect issuesBy Anthony Apice, posted: Mar 12I've been with Boost for over 2 years now. It's been relatively smooth sailing until late. I've always had some issues crop up with sending/receiving texts every other month or so but it was usually resolved rather quickly. It was never even worth a call into customer service (thank goodness because that's a NIGHTMARE). For what I'm paying a month I can accept little blips like this. Recently however, both cell service and receiving texts have been a major issue. My phone was useless for over two weeks at one point and now I'm still having issues with texts. Getting a Boost rep on the phone is a LOT more troublesome then it should be. Once you do get a rep, I have to say they are always pleasant and rather chipper considering what they are doing. A good attitude only makes up slightly for their incompetence however and the managers aren't nearly as pleasant should you need to escalate the call. Anyway, for essentially not having a phone for two weeks and still having issues with the service, I was awarded a whopping $10 credit to my account. Even after arguing that was the best they can offer. Frankly, I thought it was insulting. So, for years I've been accepting of slightly shotty service for the deep savings but now I'm thinking it's worth it to pay a bit more. If you can deal with the occasional headache, Boost will certainly help your wallet, but I'm over it.
- 4.3 overall
Great value and quality with average customer service.By Kevin Crouse, posted: Mar 12I have had Boost mobile for about 5 years now. I previously had Nextel and my provider before that was Verizon. The quality and value of Boost is great, the customer service is lacking some as I have had a few issues with them but nothing serious. Honestly I had worst customer service and issues with Verizon. I couldn't be happier with my Boost plan I had the shrinkage plan since it was released. For the price it just can't be beat with great quality, value, and average customer service.