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The good: unlimited time to talk BUTTTTTThe bad: IT Cuts off your phone conversation within 30 seconds to 2 minutes of talk time at the most. Summary: My elderly mom bought a cricket cell phone, which allows her to talk 30 seconds to 2 minutes and then drops her call, or cuts her off the telephone, and she cannot talk, until she calls back for a quick 30 second call. We have talked 7-30 minute times in one-day. I want to buy her a care package of items she needs. We have yet to finish our conversation and am unable to send her a care package. This is simply awful service for a new cell phone to do this to an eldery person. There is no service person, whom you can call to help her with this, unless you call the store she purchased it from. John was very nice and would see what he could do to fix it. I would not buy this product. I use trac phone and they are a better reliable cell phone than the Cricket is.:{ ;[

The good: Unlimited text, calling (within the US), unlimited pics. The bad: The Roaming package doesn't always work where they say say it will!Summary: Really my only complaint with Cricket is the Customer Service. As seems to be the norm with most if not all Cricket customers. When calling for billing questions, tech. support or any other phone related question I have NEVER been able to get one person that I can understand. And not in a comprehensive manner. These people speak limited and very broken ENGLISH!! I dread whenever I have to call! It makes me crazy! If I were to ever switch to a different service provider, that would be the reason!!

The good: You never have to worry about your bill, unless you don't pay your bills on time... then there are late fees. You can talk and text all you want and whenever you want. Very simple and "to the point" cell phone provider. A lot of very nice phones to choose from. No contracts is the best! Very inexpensive for unlimited minutes!!The bad: Customer service number is difficult to deal with. Some of the phones have issues and if you don't take care of your phone, chances are... you'll have to buy a new phone or pay for another through insurance if you have it. Since they don't have contracts, they are limited with what can be exchanged through manufacturers warranty. Insurance also sometimes isn't worth it, but if you calculate what you spend on phones AND service in a year time... it's ALWAYS cheaper than what you would spend with Summary: Words to the wise: It's not expensive at all... so I recommend doing your best to pay your bill on time or setting up auto bill pay so that it's never late. Their billing system isn't the greatest and sometimes bills can be confusing if you pay late all the time. Although not as big of a company as some others, Cricket is very dedicated to providing great service and making sure their customers are satisfied. I found that you will get treated how you treat the employees. If you are honest and treat them with respect, most employees will do what they can for you. If you go in demanding things and expect them to do something they can't, don't expect anything to come out of it but a headache. Remember, they are limited to what they can do because of the fact they have no contracts and unlimited service. If you are honest and friendly, most employees will do whatever they can for you. Keep in mind, even though you may have to buy a new phone once a year or so... you are still saving a lot of money and stress compared to most companies.

The good: Cheap Rate PlansThe bad: Horrible customer service. The phones are of poor quality and they are expensive. Summary: If you have service with Cricket, getting ahold of a rep on the phone is easy and they usually provide acceptional service.! Many people have turned off their phones and then two months later recieved a bill in an excess of $120 or more. Then when you try to call Cricket, because you are no longer a customer You cannot get through to a live person. In the meanwhile, they send out literature stating that if you come back they will wipe out your previous bill! LOL.