Cricket reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 1.0 overall
horrible customer service and impossible to establish an accountBy marie felli, posted: Oct 23this company is horrible customer service is awful after being run around for 2 days trying to port a # and get a sim card i tried to cancel order and they refused to do it
- 1.0 overall
Worst Company EverBy Jennifer Lynn Moore, posted: Oct 23I have never had so much trouble trying to establish service as with this company!
- 4.3 overall
Excellent ValueBy Pamela Elliott Hembree, posted: Oct 20My Verizon contract just expired, and I immediately changed to Cricket. I have an iPhone 5 from my Verizon contract, which I wanted to keep and use with my new service provider. The Cricket associates were very helpful (they are paid on commission) and quickly and efficiently got me going with my new plan. Thus far, my service in my area has IMPROVED with Cricket. I will say that my service with Verizon was always problematic at my home, whether inside or outside. I want to say that I am very happy with Cricket and very happy with the reduction in monthly costs.
- 5.0 overall
GREAT experience!By Paulo Italiano, posted: Oct 19The store associates were super efficient and friendly. I was up and running in no time, and my port was instant. I got 5 lines for $100 a month with a generous $500 credit. I had T-Mobile. Now, I pay even less and get much better, reliable LTE, Also, I can get a free entry-level Android or Windows smartphone just for paying my bill on time. T-Mobile offered no free phones what-so-ever. It seems like everyone has warranty exchange issues with Cricket. I won't have that issue since I am a BYOP customer. We brought 3 iPhone 5, 1 iPhone 5s, and 1 iPhone 6 from T-Mobile to Cricket Wireless with no issues. Calling, texting, data, and visual voicemail work flawlessly. My family was so happy to have AT&T coverage back after a horrible year with T-Mobile.
- 3.3 overall
Pay attention to what they DON'T tell youBy Gerco Dries, posted: Oct 9At $35/mo, it's a steal. A very good deal indeed. But pay attention to what's NOT on the plan description pages: On the $35 plan, you get unlimited domestic talk/text, which is nice. What they don't say is that International calls and texts are IMPOSSIBLE on this plan. No pay-per-message or pay-per-call, just IMPOSSIBLE. On the so-called International plan, you can place calls and texts to 35 countries, which is nice. What they don't tell you is that calls and texts to OTHER countries are IMPOSSIBLE, just as above. No pay-per-use, just not possible. I shouldn't have to check whether international texts and calls are possible. Every other mobile provider offers this so it didn't occur to me that it was even possible for this service to NOT be offered. When I contacted them to ask how to add credit for international calls and texts, they just pointed me to the legal page that explains what *IS* possible and doesn't mention any other options outside of those 35 countries and unlimited packages. You win Cricket. You suckered me into a month of service by leaving out crucial information from your product pages. I hope you're proud of yourself, good bye! At least I learned a valuable lesson. Never assume anything, even if you've never seen a provider without international service (however expensive it may be), you still need to check everything. Next time I'll make sure to check whether the service will work both inside and outside of the house and I'll make sure to ask if it will work while I'm drinking or eating as well, you never know!
- 3.3 overall
Cell service great, customer service stinks!By Molly Farrington, posted: Oct 9I purchase a smart phone and service in early August. The service piggy-backs on AT&T in my area (CT) so the service is great; better than Sprint/Virgin Mobile. The cost is even better-- only $35 per month. However, I had to return my first phone because I thought I could port my number to it and found out after activation that I could not. Called customer service to find out how to return the phone. After four calls to them on the same afternoon, I finally found someone who gave me an address to return the phone to. After dozens of calls since then they never found my phone. I found out that they gave me an incorrect address, a business they no longer have a relationship with, and the phone was sent to someplace else and it is in effect lost! I had to do a credit-card charge-back in order to get my refund. Their web site was very unclear how to do a number porting when purchasing a phone, which is why I got into this mess.
- 1.0 overall
Just like everyone else.... CRICKET SUCKS!!!!!!!!!!!By sydfloyd, posted: Sep 23All I can say is DON'T DO IT!!! What a horrible company. Just a few things you should be aware of. The biggest being that yes, they offer LTE, BUT.. and it's a big BUT... They Throttle you to a max of 8 Mbps!!!! They also do NOT allow tethering. In addition, when in Colorado, my friends AT&T phone (same 5S as me) worked most areas on the E system when my cricket phone was DEAD for hours!!! I can assure you, Cricket is not all it is cracked up to be. Look elsewhere. I will also echo many others complaints on customer service. It sucks almost as bad as the company itself. Nobody speaks english so good luck communicating without asking them to repeat everything 3 times. Couple more things: when i first received the Sim card, within 30 minutes I 6 calls from bill collectors for whoever what that # before me. Immediately called Cricket and they insisted I had to pay $15 for a new #. Seriously? Then to top it off, they charged me on Saturday 9/20 (posted 9/22 to account) for the month. AT&T cancelled service when they switched my account on Sunday 9/21. They refused to refuse a penny. I just contacted Capital One and Disputed the charge. Overall, piece of crap company, Service and Customer Service. If you choose to not listen to all of the poor reviews on here, you deserve what you are about to get.
- 2.0 overall
warrenty exchangeBy Francisco Mesar, posted: Sep 11 Chat Transcript Please wait while we find an agent to assist you. You have been connected to Jonathan. francisco mesar: hi Jonathan: Thank you for reaching the New Cricket :) My Name is Jonathan and I will be happy to assist you today... Whom do I have the pleasure to be speaking today? francisco mesar: : Jonathan: hi =D francisco mesar: my name is francisme mesar my phone numer is 5714714532 francisco mesar: I bought a neww cell phone sometime in june or july Jonathan: hi francisme how are you? francisco mesar: and the phone stop working francisco mesar: im pretty upset with you guys Jonathan: OMG that is really bad Jonathan: you know sometimes this happens with any device francisco mesar: I sent it to warrenty on agoust 25 you guys receved in agoust 27 francisco mesar: and sice the I don't have a cell phone francisco mesar: today ypu guys send me device who was fixed but doent work francisco mesar: o if you guy don't give me a solution today im gonna change my provider francisco mesar: it is crazy Jonathan: how come you say it is fixed but does not work Jonathan: what is happening with the new phone you got= Jonathan: ? francisco mesar: yes francisco mesar: my rmn is 8633179 francisco mesar: and the order number francisco mesar: rt11979702 francisco mesar: is a nokia lumia 1320 Jonathan: ok, and why is not working, what is happening with it? francisco mesar: i like cricke t been a customer for a while francisco mesar: i don't know francisco mesar: i charge and it doent charge francisco mesar: i wanna a new phone or a change the company Jonathan: ok, you are totally right on being upset and as the phone they sent you does not work you will need to go with the warranty dept again Jonathan: in regards to the days we will help you with those once you get the phone working francisco mesar: ok so i have to wait another 20 days for have a phone francisco mesar: that's what you try to tell me ? francisco mesar: and that if the next phone work Jonathan: as the phone is not working then it needs to be replaced, I know it does not sound right for you but that is the only way to replace a phone francisco mesar: where is the custumer service francisco mesar: it is crazy is nothing you can do ? i mean i haven't have a cell phone for long time francisco mesar: if u check the ran numer you will see Jonathan: I know that but this is a process handed directly with the phone's manufacturer Jonathan: we don't have any way to skip that francisco mesar: ok is somebody who i can speak with i mean someone can do something francisco mesar: it is crazy Jonathan: yes Sr. you can contact the warranty dept Jonathan: the customer service number is 800-274-2538 option 4 francisco mesar: i did call 20 time already francisco mesar: then and the have attitude and the didn't fix my problem francisco mesar: cuzz i wouldn't be talking to you Jonathan: what happen is that most probably the resolution they are giving you is not the want you want, and really sorry but that is how the warranty process work, we do not expects the phone to be damage but you know that may happen from time to time Jonathan: then we have to replace them, unfortunately on your case it happens twice but that is what it needs to be done francisco mesar: but they told me it was cover under warrenty Jonathan: correct and that is the reason why we can replace it francisco mesar: with a broken phone
- 1.0 overall
Horrible customer service. Was told plan would work and did not and was not allowed refund.By Rebecca Putnam de Argueta, posted: Sep 2Long story short, I tried to activate a plan with an old cricket phone. Walked through steps online with a representative and double checked everything every step of the way. Was confirmed that it would work, purchased a plan and it didn't work. They were hard to get in touch with to resolve the issue, finally talked to several people, and all I was told was that the policy is no refunds no matter what. It was their mistake, no way I could know it wouldn't work. I was cheated out of my money. I will never use them again.
- 1.0 overall
Not going JoinBy Raye Rowe, posted: Aug 21I was about to start new service....I changed my mind because I believe that they are VERY BIAS in the selection of international countries you can call/text. For god sake, this is the 21st century.