Even more Cricket reviews and ratings
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- 1.0 overall
Biggest Scam
By Sherman Nicholas, posted: Jul 12I purchased a phone and service through the Cricket website. They had the phone to me in one day which was amazing, if only it worked.The phone continually freezes requiring a battery removal to restart. I called their support line which is FAR from any kind of service to the customer, and was told that I would have to ship the phone back to them at my expense. I explained that they had to have some way to ship a label for a defective phone return and was told that I should just pay to return it.Hoping that this person just didn't understand what I was trying to explain I escalated to the next level and was told that not only would I have to ship the phone at my expense, but they also would not reimburse me for the time I was unable to use the service.Considering I had the phone less that 24 hours and hadn't been able to use it more than 5 mins I told them I wanted a refund and the service cancelled. I was then told they would refund the phone price once I shipped it back but the service was non-refundable. I am expected to be out of pocket for the price of a month of service and the cost of shipping the DEFECTIVE phone back to them with tracking. Are they flipping serious ?!?!? I was given a number for someone actually in America, that supposedly works in the Cricket corporate office and was only able to get their voicemail which hasn't been answered yet LMFAO !!!!! If you are considering signing up for this service, do yourself a favor and just open the window and throw the money out. At least you can enjoy the bills fluttering in the wind, which is 10 times more fun than this paperweight of a phone has given me.report
- 8 people found this review helpful
- 1.0 overall
Bad Customer Service
By Sara Hupp, posted: Jul 12The signal always sucks, calls dropped, incoming calls not showing up or going straight to voicemail. the music app takes forever to load, if it even loads at all. When I wanted to cancel my service and change my phone number to TMobile (much better signal) I was repeatedly hung up on and there was NOONE that could help me in the Customer Service line. I will never recommend them to anyone in a million years!!report- 5 people found this review helpful
- 1.0 overall
horriable!!!!
By Brooke A Biel, posted: Jun 12i have had cricket service since 2007, i have always had insurance on my phones, i bought a new phone a few months ago and it is now not working properly, when i called and told them about it they said i didnt have insurance, i told them thats bs that i have had insurance since 2007, they said well somehow in 2011 you no longer had it, that was a mistake on their end obviously, but they didnt do a damn thing about it, so now i have a new phone that is broke, and cant do anything about it....nobody can hear me talking on the phone so i took it to a corporate store they called my phone and said that they could hear me but i sounded a bit muffled, so they said they couldnt do anything about it....nobody can hear me when i call them or they call me, this is crazy, they wont do a damn thing!!!! and not to mention, they dont even speak freaking english!!!! im fed up and looking for a new phone service, they are going to lose alot of business, i have 2 accts and my sister in law has 5 and we are both going to shut our cricket service off when we find a new plan.... i dont recommand them to anyone, they are a hugh rip off and dont help your problems or solve them at al!!! the only reason why i have kept them for so long was because it was the cheapest place that i could find at the time,they are nottttt worthhhh itttt....total rip off!!!!!report- 6 people found this review helpful
- 1.0 overall
Worst company ever!!!!
By Alejandro Lopez, posted: Jun 12Bad bad just bad service.. Cricket does not deserve to be a company. Constant dropped calls. I call Canada and other places and if I am on the phone for over 30 minutes, the call automatically drops if long distance. It takes forever to place a call without it dropping first, you can't get to a live agent without them hanging up and saying goodbye before resolving an issue, the phones are worth crap, the bridge pay agreement sucks, if you don't pay on time they automatically shut off your phone, this company is worth garbage. IF YOU WANT JOBS TO COME BACK TO THIS COUNTRY, DON'T SUPPORT THIS COMPANY.. The service is deplorable. Absolutely horrible horrible customer service, those people are mainly in India and The Philippines and could barely speak English; outrageous number of dropped calls and poor service, the phones are crappy,report- 6 people found this review helpful
- 1.0 overall
DO NOT BUY FROM CRICKET,,,,PERIOD
By Jeanne Prichard, posted: Jun 12Worst experience of any cell phone company. Out and out lied to me that the phone I was buying had web service and then sold me a plan for web service. I was promised that they could port my old number ....WRONG. I was promised a 30 day money back guarantee, WRONG. I am now out for the cost of the phone AND data plan and haven't even used the phone once. oh, and now have shipping charges to send it back. No offense to the people of Malaysia which is where the call center is I believe....couldn't understand a single word of one person and kept calling back until I found someone I could understand. If anyone wants their corporate phone I was told it is 858- 882-9926. Address is 1818 Marron Road, Carlsbad, CA 92008. I am also contacting the attorney general to make a complaint. If enough people do, maybe the gov will do something about it.report- 5 people found this review helpful
- 1.3 overall
worst company ever
By Alex Naze'salya Vega, posted: Jun 12this was the worst wireless company ever. my mother bought me this phone and after two or three days the phone started to act up. my mother pays the phone bill and i can honestly say that her money is wasted on this company.report- 5 people found this review helpful
- 1.0 overall
Rating For cricket
By Breanna Ilveme Nicole, posted: Jun 12I absolutely do not like cricket. I bought a phone on line and when I tried to call to get the phone activated they tried to make me pay a bill of 58.58, when I already payed that bill when ordering my new phone. It took about 30-45 mins to activate my phone and they made me get a new number. I don't understand the process of getting a new phone and having to pay to keep your old number with your new phone. If you are already a cricket customer you shouldn't have to pay to keep your old number if you are already in the computer. I am planning on going with a different network.. maybe SPRINTreport- 3 people found this review helpful
- 4.0 overall
returned phone after 3 days
By Beulah Sipp, posted: Jun 12I bought a music phone, touch screen. had a hard time with it, hard to turn on, had to go through 2 screens to get icons, took some videos battery died each time. Did not receive correct refund. cricket is not to good too many bad reviewsreport- 2 people found this review helpful
- 5.0 overall
loveeeeee them 9 out of 10
By Nikki Hopkins, posted: May 12i have been with cricket since they came to baltimore. i love them i pay 60.00 a month for unlimited everything and my warantee i have had a problem only one time with my phone and thats because i dropped it but i went to my local corporate store and for 20.00 i recieved a brand new phone. the oonly thing i dont like is theyy dont have a phone upgrade you pay flat out the price of the phone. if they fix that and give a discount for phone up grades they would get a perfect 10report- 1 people found this review helpful
- 1.0 overall
Less then Zero
By Shelah Johnson, posted: Apr 12I keep two Wi-Fi accounts open because I work remote and am often throttled down due to my usage. My Verizon, although expensive, works without fail. My Cricket account on the other hand works 2 days out of 30. I've had a trouble ticket open for more than a week, this came after no less than six support calls. When I followed up on why ticket was not being addressed I was told that I would just have to wait until they get around to it – no ETA no explanation, no support. When looking at plans or products of any kind, my advice is to look first at their customer service and support process and then work your way up to the product. A poor service is no bargain at any price. When it comes to Cricket – save your money and opt for quality over cost, if that is not an option look for alternatives. DO NOT SUPPORT BUSINESS ARE NOT COMMITTED TO BUILDING QUAILITY – you are worth more!report- 7 people found this review helpful
