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- 5.0 overall
loveeeeee them 9 out of 10By Nikki Hopkins, posted: May 12i have been with cricket since they came to baltimore. i love them i pay 60.00 a month for unlimited everything and my warantee i have had a problem only one time with my phone and thats because i dropped it but i went to my local corporate store and for 20.00 i recieved a brand new phone. the oonly thing i dont like is theyy dont have a phone upgrade you pay flat out the price of the phone. if they fix that and give a discount for phone up grades they would get a perfect 10
- 1.0 overall
Less then ZeroBy Shelah Johnson, posted: Apr 12I keep two Wi-Fi accounts open because I work remote and am often throttled down due to my usage. My Verizon, although expensive, works without fail. My Cricket account on the other hand works 2 days out of 30. I've had a trouble ticket open for more than a week, this came after no less than six support calls. When I followed up on why ticket was not being addressed I was told that I would just have to wait until they get around to it – no ETA no explanation, no support. When looking at plans or products of any kind, my advice is to look first at their customer service and support process and then work your way up to the product. A poor service is no bargain at any price. When it comes to Cricket – save your money and opt for quality over cost, if that is not an option look for alternatives. DO NOT SUPPORT BUSINESS ARE NOT COMMITTED TO BUILDING QUAILITY – you are worth more!
- 3.3 overall
Great Unlimited plan at Cricket < vs > AT&T Unlimited RipoffBy onosakai22, posted: Apr 12 Cricket's Unlimited Plan for android phones = is $55.00 a month - Unlike AT&T -there's no contract - unlimited 411 calls, text, talk, internet/data, even calls to BC Canada from So Calif were free !! The coverage is excellent, very rarely drops calls... the customer service is poor via 800=CRICKET-but, go to the Cricket Corporate Retail Store in your area, and the service, knowledge and support is there. There's many Independent Cricket Dealers that aren't going to give that same level of service/support, or who will be able to port your contacts, and solve your issues, like a CricketCorporate Store will. My only gripe is the call quality....accprding to my contacts, the sound of my voice is muffled - but, I think it may be the Samsung Transfix phone, not Cricket's network.I recently bought an AppleS4 Phone and wireless plan from AT&T. .. I wanted better call quality and all that Apple flash. However, the AT&T plan, requires at least $100,00 a mo-and even tho it's named unlimited.. a data pkg, a text pkg, any 411 calls, plus...calls to BC Canada, which requires another pkg, all cost extra and are not all unlmited...except talk. The Apple isnt all that more flash than the Cricket Androids..Plus, immediately, I was pounced on by AT&T to purchase more pkgs, like UVerse...and they actually signed me up without my authorization for a UVerse install, which I had to waste my day cancelling,then the AT&T telemarketing stalker dept began calling my home phone, emailing and BUGGING ME...I had to say NO at least 6 times to pushy marketing tactics... In summary, I'm returning that Apple phone, and cancelling the wireless contract to the invasive, overpriced, mega monster AT&T.. and stick with the small, competetively priced, and better choice, CRICKET WIRELESS, who actually means unlimited, when they say UNLIMITED ! and they don't BUG ME!
- 1.0 overall
poor servcw all aroundBy Cathy Steichen, posted: Mar 12its alot of b.s. bought a crecket plan and phone.month phone wold have alot of statc and ,the voce speaker and hearng devce wouldnt work. , went to crcket store,they won't help me. called for help w a clam.. thats not aalable for help ether. they suckThey want more money and to update phon e. they suck all around
- 1.0 overall
This is the worst cell phone provider I've ever dealt withBy jklutman1221, posted: Mar 12My ZTE phone had problems from the beginning. It took 4 calls to get it activated properly. I've wasted countless minutes trying to get help from their ridiculous excuse for a technical support department, as well as the manufacturer. I even took my phone back to the store from which I purchased it and none of them could fix it. First, the touchscreen stopped responding. The music search was a joke. Then it automatically went into silent mode every time it went into sleep mode, and now it will neither send nor receive texts from anyone, except my phone itself. I am disgusted and frustrated with this sham of a company and would never recommend it to anyone. It truly is a waste of time and your hard-earned money.
- 1.0 overall
Don't waste your time or money!By Zach Moberly, posted: Jan 12I had cricket mobile for 2 months before my Cricket ZTE started acting up. When I contacted the customer service department they informed me that these phones only came with a 30 day warranty, and that any repairs that where needed would be coming out of my pocket. It's nice to know that this cell company isn't even confident enough to back their own product up for more than 30 days. rediculous!
- 0.0 overall
IRRESPETO A PERSONAS MAYORESBy Jultomkanesi, posted: Dec 11Mi madre tiene casi 70 años y se movio a otra ciudad en Utah, Cricket desconectó su celular por capricho de una persona que la atendió por telefono de mala forma por su mal ingles. Supervisores prometieron restaurar su telefono en 4 horas y llevamos 2 semanas CON EL SERVICIO PAGO y ahora bloquearon nuestros telefonos para no responder. Mi madre esta incomunicada, sola en esa ciudad y con un servicio pago en cricket. Si algo le sucede a ella CRICKET sera responsable de que su familia no sepamos nada.
- 4.0 overall
Excellent International Text Messaging Plan!By pgi930, posted: Dec 11Cricket has the BEST and unbeatable plan for International text messaging i.e. Free & Unlim International Text Mgs with their $45 & $55 plans. I love their breach payment option of $20 if you can not pay the whole bill on the due date. I have been using their Android M860(HUAWEI)handset for 6months and I am completely satisfying with it. I used other telephone carriers for over 12yrs, but Cricket beats them all. My 10yrs with Sprint was nothing, but HELL FIRE! My bad experiences with Sprint were: No signal inside my house except on the last floor (bed room near the window). Also, Sprint can suspend your service because of $1. Sprint suspended my service even on Christmas Day because of $14 past due, etc. TMobile is the worse of all in the sense that they always over charge customers. They over charged me for $157 and I was on the phone with their customer rep for over 3hrs and they told me that they've fixed it and promised me that it wiill reflect on my next bill, but it never reflected on my bills for 4 months and they later suspended my service because I refused to pay them. AT&T could have been the best in terms of good quality and customer service, but they are TOO expensive. Overall, I will say Cricket has the best equipmen, best plans, and great price, but they need to train their Customer Service Reps most especially at the Cooperate Office in Lanham, MD!
- 1.5 overall
Danielle Vauled customer from the beginningBy Danielle Webb, posted: Dec 11OVER THE YEARS I'VE HAD MINOR PROBLEMS WITH CRICKET AND THERE PHONE SERVICE BUT NOW I'M JUST MORE OUT DONE WITH THEM AND THERE CUSTOMER SERVICE I DON'T KNOW WHERE TO BEGIN. JUST LAST WEEKEND I PAID MY BILL ON LINE AND I WAS OVER CHARGED 125 DOLLARS OVER CHARGED. SO IN THE EVENT OF ME BEING OVER CHARGED I CALLED CUSTOMER SERVICE AND TRIED TO GET THE SITUATION FIXED. NOT ONLY DID THEY TELL ME I WAS OVER BILLED, THEY ALSO TOLD ME THEY DONT DO REFUNDS. WHAT?? WAS MY RESPONSE. THEY TOLD ME THE ONLY THING THEY CAN DO FOR ME WAS HOLD THE MONEY ON MY ACCOUNT AND EACH TIME MY BILL WAS DUE THEY WOULD DEDUCT THE AMOUNT. I SAID NO. SO NEXT THEY HAVE ME CALL THEIR BILLING COMPANY I WAITED TWO HOURS TO SPEAK TO SOMEONE FOR THEM TO TELL ME THE ONLY WAY I CAN GET MY REFUND IS TO CALL CRICKET BACK. I DID SO FOR THEM TO TELL ME GET MY BANK STATEMENT AND FAX IT OVER TO PROVE I WAS ACTUALLY OVER CHARGED. REALLY?? THE ACTUAL PROVE IS RIGHT N YOUR SYSTEM ON MY ACCOUNT PLUS U JUST TOLD I WAS OVER CHARGED. I FAXED THE BANK STATEMENT OVER TO HEAR I HAVE TO WAIT 10 BUSINESS DAYS TO RECEIVE MY MONEY NOT INCLUDING WAITING ON A CHECK TO BE MAILED OUT TO ME.
- 2.0 overall
Cricket Echo ProblemBy JESSIE SINGH, posted: Oct 10Android Phone looks Good, good applications. Have every thing. I have cricket service plan. I have echo problem with this phone. while I talk I can listen back my voice, also its to low volume.
rest every thing is okay, wifi, Internet, Maps. GPS. Good
Any one have Idea Whats going wrong??/