Much more Cricket reviews and ratings
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- 1.0 overall
Cricket= no respectBy percival st. clair, posted: Jul 10The good: cheap monthly fee, no contractThe bad: calls often dropped, poor customer service,Summary: My Kyocera phone stopped working properly on the 32nd day- two days after the 30 day warranty. I was told by the customer service agent to purchase a new phone. When I enrolled in auto-bill, they had me pre-pay for a month in advance, which is the only thing keeping me enrolled in their service. At the end of July, I intend to switch to a more expensive, but more reliable, phone service.
- 1.0 overall
Cricket is crookedBy Mary Piper, posted: Jun 10The good: Cheap monthly PriceThe bad: If phone fails within a week for no reason, you have to purchase a new one..Summary: There were five people in the store with the same problem, phone died after a week. Cricket was clueless, said we dropped it in water (not true). Then told me to buy another phone (150.00), which I promptly told him where to stick the broken phone and walked out the door. No one in the store can help you, you have to stand in line to use a phone to call customer service. I believe they buy recyled phones or cheap Chinese rejects.
This is why there customer service rating is "o".
- 1.0 overall
Unidentidied ChargesBy Lion Katt, posted: Jun 10The good: None!!!The bad: Everything!!!Summary: I signed up for pretty much all of the sevrices criket offered including the web access. My bill was consitently $25-$50 more each month than it was supposed to be and no one in their customer service dept would tell me what the extra charges were for.
I finally signed up for paper statements (which they charge you for) so I could see what the extra charges were, and never received a single one. I called and complained every month about being over billed and not receiving any statements in the mail but never got any help at all.
Stay away from cricket they are by far the worst cell company out there!
- 1.3 overall
Cricket Broadband-RUN!!!By Alicia Dem, posted: May 10The good: no contractThe bad: customer service and policy on return fundsSummary: I was paying my bill w/ my Mastercard rather than my debit card. I failed to check my statements and discovered today after reviewing my statements that they had charged me 4x when they should not have. The first mth was suppose to be free. They charged me 3 wks later. Then on another occasion they charged my account 3x on one day. It took me 3-4 calls to get to a real person. It took me threatening to tell my bank (credit card holder) that the transactions were fraud before they would admit to all of the transactions they took out of my account. Then I was informed that I had to give them my card number and expiration for them to file out a form to get my money back. They report that there isn't a way to speak to the finance dept directly. I also have to provide them w/ a copy of my credit card statements w/in 24 hrs to get my money back. Funny, I didn't need to call in w/ my card number for them to charge me in error. It's also crazy that they see the charges in error but I have to send them MY proof. The best pro of this experience is that I was going to transfer over to their cell phone. Now, I know that won't happen. Oh yeah, it will take 7-14 days for me to get my money back. RUN from Cricket!!! The cheap cost will get you later!!!
- 1.0 overall
TOP TEN REVIEWS MUST BE PAID....CRICKET IS FAR WORSE THAN THEY RATE ITBy Dan Rothsburg, posted: Apr 10The good: NONE...CRICKET IS THE WORST FOR MANY REASONSThe bad: Cricket has the worst customer service.The web site is useless and the callcenters have been located where English is not a spoken language. While many companies also have call centers in India, or the Phillipines, Cricket pays the least, trains the least and has the lowest requirements. Cricket support drops about 1/3 of all calls and the customer satisfaction rating is under 20%. The newly hyped extended coverage is a sham. They merely "have access" to the towers of various smaller carriers Summary: There are other companies with pre paid. Straightalk at WalMart has been consistent in service and support. Boost has also shown very acceptable performance in the service and in the support. Smart Mobile and Platinumtel have also garnered acceptable reviews. Cricket is like the insect it is named after....a scavenger on the ground...below all others. Like an insect breeds disease...Cricket breeds problems of its' own.
- 1.0 overall
Cricketservice drops one third of all calls for 63 usersBy NORM NAPA, posted: Apr 10The good: ABSOLUTELY NOTHING GOOD TO SAY. NEW "NATIONWIDE" SERVICE HYPE IS A SCAM. IT IS MERELY A CONGLOMERATION OF SMALLER, MOSTLY POORLY EQUIPPED, INFERIOR COMPANIES THAT ARE HISTORICALLY THE WORST PROVIDERS IN THEIR RESPECTIVE AREAS. The bad: We have kept the data from over 60 people using Cricket. All experienced an intolerable amount of dropped calls...about 35%! When their Cricket phones would not have signals, other people in the same rooms, same buildings had service from other companies. The texts averaged a 7 minute delay. The web access was intolerably slow or inoperative about 50%-75% of the time. CUSTOMER SERVICE WAS WITHOUT A DOUBT THE WORST EVER EXPERIENCED. I AM 62,AND REMEMBER THE HORRORS OF COMPANIES LIKE NEC,HPSummary: Cricket is a poorly run company that has consistently ignored the American consumer. While other companies also use Indian (mostly), Mexican and Phillipines based call centers, Cricket has been shown to pay the lowest scale in those countries, with the weakest requirements and the worst training. Cricket has put people to work with barely 2 hours of training, merely having them read from cue cards and preprinted, useless responses. WANTED TO HAVE REASON TO LIKE CRICKET, BUT IT IS ABSOLUTELY THE WORST COMPANY IN THE PREPAID PHONE MARKET. THEIR CUSTOMER SERVICE IS ALSO THE ABSOLUTE WORST. THEIR PHONES ARE ALSO WITHOUT A DOUBT, THE CHEAPEST MADE, PRONE TO FAIL JUNK ANYONE OFFERS.
- 1.0 overall
Don't Use Cricket Wireless, You won't save a dime.By D Eggleston, posted: Mar 10The good: Nothing, absolutely nothing.The bad: Poor phone quality, poor service, poor supportSummary: Bottom line: You'll pay for a phone, then another phone to replace the defective one, and then you'll discontinue service because of no support. Customer service is made up of nonenglish speaking individuals reading a script. If you really want to sign up with cricket, just flush the money down the toilet and save yourself the hassles and wasted time dealing with this company who doesn't care. They have a "We do not need you" attitude.
- 2.0 overall
Egh.. okayBy jenny alvarado, posted: Jan 10The good: Cricket is okay. If you don't want any contract, then it's good. I perfer it b/c it's cheaper than any other phone companies. I get good amount of service, b/c I guess there are a lot of cricket towers in the TX area.. Anyways.. the phones are cheap qualities though. So I perfer to get another phone from another phone company, fully flash it.. then use it.The bad: If you don't pay w/n the day of payment, the next day it charges you $10 fee. Plus the customer service. OMG!! Can't understand them much. I made c.s rep repeat herself three times and still couldn't understand her. I can tell she was getting frustrated, so I just ended the call. I wish I knew what she was saying.. lol.. seriously..Summary: Bad credit=cricket
Unlimted text and min=cricket =)
- 1.0 overall
Dont buy Cricket Boadband!!!!!!!!!!By john sanders, posted: Jan 10The good: noneThe bad: everythingSummary: well obviously the guy who said cricket was excellent has a job through them.... or he was drunk. ive used cricket for 2 months and i have nothing good to say. Cricket is sorry you cant ebay cant play xbox live without lagging cant watch youtube videos and no service half the time. Crickets broadband service is like dial up chopped in half serious im runnng the a600 over when my money runs out! gettin cox
- 5.0 overall
Really not that badBy Alex K, posted: Dec 09The good: Great coverageThe bad: Phone selectionSummary: I generally don't write reviews, but given all the poor reviews I felt I should say something...I have been a Cricket customer for over 10 years now. In the beginning, the coverage was not great because they were not nationwide at that time and they don't have the greatest selection of phones, but I have always had good experiences with customer service. In the past I've had phones that stopped working or got damaged and they have always taken great care of me. My calls don't drop, I have service everywhere I go, and no problems sending or receiving texts or getting voicemails. I also use my phone a lot and nobody else has unlimited service plans for less than $100 a month. I like the convenience of paying online and if I want to change my plan I can at any time without having to extend a contract. If I were to ever be unhappy with Cricket service I know that I can get a different carrier at any time without having to pay a large fee to get out of a contract with a service provider that doesn't take care of my needs. They say you get what you pay for but I'll take a cheaper bill without a cutting edge phone any day.