Page 9 of Cricket reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 1.0 overall
Cheap service because you don't get any service.By Peggy J, posted: Sep 09The good: Convincing ad blitz in the Chicago areaThe bad: poor to nonexistent service anywhere!Summary: Bought into the ads for Cricket. Thought I would give them a try. OMG! I use my phone for business and rarely get service. The phone doesn't ring because there isn't service and thus I don't even know I got a call or a voice mail because the phone goes into power save mode and basically shuts down! I am the emergency contact number for my grand children and my daughter is going to have to change to a differnet contact person because I hardly ever get service! It is the biggest scam I have ever seen except for Bernie Madoff! The phone is a cheap piece of .... I guess you get what you pay for! I should know better.
- 1.0 overall
Beware of the billing feesBy Scott Mc, posted: Aug 09The good: Coverage is weak at bestThe bad: No support and the fees associated with the billing are loaded on. Autopay doesn't work then they billl you to reconnect. RipoffSummary: There is no web site support and phone support? Well good luck. The store personnel don't know how to work out billing problems so you get fee after fee. I signed up for autopay and after 3 months it still didn't work andI was billed each month for reconnection and payment fees. It doubled my bill. Beware of this outfit
- 1.7 overall
Crappy Service, Crappy Phones, Even Crappier Reception!By Chrissy ., posted: Aug 09The good: No contracts. Unlimited plans are mostly straight-forward and are easy to compare, but you must read ALL the fine-print. They're the least-expensive service out there by about $3.00, so I would recommend trying Einstein PCS or another no-contract company first!The bad: *The crapiest coverage of any provider I've ever used... even in the city of Madison, the capitol of Wisconsin, you didn't get reception 0.5 miles from the mall. Nevermind that there are towers EVERYWHERE. Ask people in your area how their coverage is, I'm sure they'll tell you it's spotty as best.
*Painfully slow web browsing
*Not a good selection of phones, they're all using decade-old technology
*Broadband service is a JOKE. We literally live 2 blocks away from a towerSummary: I now have US Cellular, who is expensive and requires contracts, but I ALWAYS have reception- anywhere- even out in the boonies or at our cabin in the middle of nowhere.
I could not STAND Cricket! They have ridiculous counter fees and charges they try to impose for simple services. People don't deserve to be treated like this just because they have bad credit or don't want to sign a lengthy contract with a provider.
The only good this was getting rid of Cricket!
R-E-S-P-E-C-T, my foot!!!!!!!
- 4.3 overall
People, know what you are looking for!By Brian Brian I said, posted: Jul 09The good: Cheap, cheap, cheap.The bad: Billing a little weak.Summary: Cricket is a great value. I pay $40 a month for unlimited voice, text, caller ID, and voice mail. I have been robbed by almost every cell carrier out there with equipment failures, contracts, bad billing, ETC. This is simple. One price. I called about an initial billing issue (auto pay failed) and she was pleasant and resolved issue within a minute. I got through on the first try with no waiting. I love my phone, it's solidly built and does exactly what I need, voice and text. No coverage issues at all.
- 1.3 overall
Why Cricket BitesBy shaun M, posted: Jun 09The good: unlimited talk is always great The bad: Customer service stinksSummary: I am hopping mad with Cricket........So far as of date of this posting I have spoke to at least 7 reps all for the same problem.........I am almost too mad to write this review because it keeps bringing back memories of long....unproductive calls to these people.
It all started because some incompetent rep applied my over the phone payment to the wrong account and since then I have had to jump through major hoops to try and get it rectified.........every time I believe it is.....the phone gets cut off again.........I am looking to switch service to another company
What ticks me off is that companies spend hundreds of thousands of dollars to get new customers and they dont even know how to keep the ones they have
- 1.0 overall
NO Customer ServiceBy Jim Mooney, posted: May 09The good: none - overpriced for dialup speed and no customer serviceThe bad: slow, verrrrryy slow. Can't get through to customer service at all. Summary: Someone here said Cricket customer service was crap. Well, that's if you get through at all. It took me four days last time, then you get someone with English as a fourth language, who has no authority to do Anything to fix Anything. They can give you a line of BS, though, and hang up before their three-minute call time is up.
You can't watch YouTube and you might as well use Dialup. Rotten speed and rotten service. I'll dump it as soon as I'm able, but I'm in an isolated area and right now it's about the only choice. In other words, Cricket is the choice for the desperate. It's lke being in an abusive relationship. As soon as you can get away from them, you can.
- 1.0 overall
Customer Service Sucks!!!By d f, posted: May 09Be prepared to get the "run-around" when you try to cancel service!!!! You will be on hold for a long time!!!
- 1.0 overall
buyer bewareBy gary brault, posted: May 09The good: good if you only need local serviceThe bad: nation wide roaming sucksSummary: If you just need a simple phone service, and can wait forever for a text message to get to you, then get this service. Don't pay extra for the nation wide roaming it sucks big time, I was told there is only a 50/50 chance you will be able to get voice messages, and you have to use a land line to call your cell phone number to get your voice mail when out of town, of couse they don't tell you this when you sign up for the $5.oo/mo service, so you have to pay long distance charges to get your voice mail when you are out of town.
- 1.0 overall
cricket I wouldn'tBy james warmey, posted: May 09The good: very cheap plan at only 25.00, nice looking u340 phoneThe bad: service is terrible lucky to get 1 bar, phone didnt work and cricket took over a month to replace, and only when i contacted thier parent company leapwireless, service is none existant.Summary: i've had cellphones for over 20 years now and this is the worst service provider ever. get what you pay for.
- 1.0 overall
Wanting to kill something and break the phoneBy Shaun C, posted: Apr 09The good: Cheap ratesThe bad: CUSTOMER SERVICE, PHONES and stupid people that work thereSummary: Okay heres the deal I have had 10 phones since Sept 08 its now April 09 first set was a promo deal (never do that again) second set was to replace the first ones refurb POS. So i figured okay lets go to a store and not do this on-line anymore. I went in to a store bought 2 samsung messenger phones to the tune of 400 and some change and got the insurance( DO NOT GET IT) So here is where all the fun starts. These messenger phones are nice I will say that for them but the speaker has gone out in one of them and the phone is about 45 days old to the day. So i spend 4 hours on the phone with someone from a hole in the desert someowhere I think to get told we will put this on the ins. I'm thinking okay well what about warranty?????? But hey he works there right. So i go to store location to return phone to find out one they don't have the phone and too I now have to pay them $85.00 because of how the ins. is. I don't even pay half for my house or car on a deductable why would I do this on a phone ...... It gets better after leaving the store upset (about being lied to about the ins. when I got it.) I called samsung (they were cool) they said send it back no problem they will pay for shipping and what have it but it would take 10 to 15 days. So they said take it back to cricket it is under warranty still and you shouldn't have a problem... (little does samsung know) So back to calling customer support I talked with a supervisor ( I think he was in the same hole) He said oh yes it is under warrant take it to the store and they will exchange it. Back to store I go again..... I get there this rude little B**** behind the counter goes well you have to pay us $45.00 dollars for exchange under warranty. I am like why sumsung does not charge this. Well its our policy and if you don't like it deal with samsung I can't do anything else. So I ask will I be credited during the time it takes to get my phone back and with this attitude she had going why should we credit you we aren't the prolem the phone is not to mention I bought the phone there. So after 2 hours of arguing with this twit I finally got the district managers number in New Mexico which kind of gave the same response but could not tell me why no-one ever says anything about these additional cost till something actually happend so 10 phones latter $1300.00 in phones and charges I still have nothing resolved other than they would like to give me $20.00 in a flex bucket account (YEAH RIGHT) and sign another line of service. Oh and one more thing roaming on there system does not work at all. So moral to all my ranting if you have to pay a additional fee because or a credit report I am alredy out 1300.00 with these no contract dip s*** might as well waste the money on something else and at least get what you pay for....