Cricket reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 2.0 overall
warrenty exchangeBy Francisco Mesar, posted: Sep 11 Chat Transcript Please wait while we find an agent to assist you. You have been connected to Jonathan. francisco mesar: hi Jonathan: Thank you for reaching the New Cricket :) My Name is Jonathan and I will be happy to assist you today... Whom do I have the pleasure to be speaking today? francisco mesar: : Jonathan: hi =D francisco mesar: my name is francisme mesar my phone numer is 5714714532 francisco mesar: I bought a neww cell phone sometime in june or july Jonathan: hi francisme how are you? francisco mesar: and the phone stop working francisco mesar: im pretty upset with you guys Jonathan: OMG that is really bad Jonathan: you know sometimes this happens with any device francisco mesar: I sent it to warrenty on agoust 25 you guys receved in agoust 27 francisco mesar: and sice the I don't have a cell phone francisco mesar: today ypu guys send me device who was fixed but doent work francisco mesar: o if you guy don't give me a solution today im gonna change my provider francisco mesar: it is crazy Jonathan: how come you say it is fixed but does not work Jonathan: what is happening with the new phone you got= Jonathan: ? francisco mesar: yes francisco mesar: my rmn is 8633179 francisco mesar: and the order number francisco mesar: rt11979702 francisco mesar: is a nokia lumia 1320 Jonathan: ok, and why is not working, what is happening with it? francisco mesar: i like cricke t been a customer for a while francisco mesar: i don't know francisco mesar: i charge and it doent charge francisco mesar: i wanna a new phone or a change the company Jonathan: ok, you are totally right on being upset and as the phone they sent you does not work you will need to go with the warranty dept again Jonathan: in regards to the days we will help you with those once you get the phone working francisco mesar: ok so i have to wait another 20 days for have a phone francisco mesar: that's what you try to tell me ? francisco mesar: and that if the next phone work Jonathan: as the phone is not working then it needs to be replaced, I know it does not sound right for you but that is the only way to replace a phone francisco mesar: where is the custumer service francisco mesar: it is crazy is nothing you can do ? i mean i haven't have a cell phone for long time francisco mesar: if u check the ran numer you will see Jonathan: I know that but this is a process handed directly with the phone's manufacturer Jonathan: we don't have any way to skip that francisco mesar: ok is somebody who i can speak with i mean someone can do something francisco mesar: it is crazy Jonathan: yes Sr. you can contact the warranty dept Jonathan: the customer service number is 800-274-2538 option 4 francisco mesar: i did call 20 time already francisco mesar: then and the have attitude and the didn't fix my problem francisco mesar: cuzz i wouldn't be talking to you Jonathan: what happen is that most probably the resolution they are giving you is not the want you want, and really sorry but that is how the warranty process work, we do not expects the phone to be damage but you know that may happen from time to time Jonathan: then we have to replace them, unfortunately on your case it happens twice but that is what it needs to be done francisco mesar: but they told me it was cover under warrenty Jonathan: correct and that is the reason why we can replace it francisco mesar: with a broken phone
- 1.0 overall
Horrible customer service. Was told plan would work and did not and was not allowed refund.By Rebecca Putnam de Argueta, posted: Sep 2Long story short, I tried to activate a plan with an old cricket phone. Walked through steps online with a representative and double checked everything every step of the way. Was confirmed that it would work, purchased a plan and it didn't work. They were hard to get in touch with to resolve the issue, finally talked to several people, and all I was told was that the policy is no refunds no matter what. It was their mistake, no way I could know it wouldn't work. I was cheated out of my money. I will never use them again.
- 1.0 overall
Not going JoinBy Raye Rowe, posted: Aug 21I was about to start new service....I changed my mind because I believe that they are VERY BIAS in the selection of international countries you can call/text. For god sake, this is the 21st century.
- 1.3 overall
Terrible!!! Horrible!! No good!By Claudia Elena Posso, posted: Aug 9AIO was great! Service everywhere even in remote parts of Texas where Sprint didn't cover. But when they switch to Cricket....calls constantly dropped, calls don't go through, people say they have called me, and I show no missed calls.There are times that I cannot call out-to anyone, not even to Cricket using 211. I miss AIO!
- 1.3 overall
nice work by the indian customer service rep.By Nar Madronero, posted: Aug 5I worked in cricket before in manila, nco company it is called, i believe its now called egs, i had a good experienced with the company and now i decided to become their new account holder in one of their programs. services sucks but the people behind it from customer service are good although they lack english profiency..and lots of homosexual horsing around when you talk to one of them..
- 1.0 overall
Don't Even Think About Using Cricket WirelessBy Mary Beau, posted: Jun 5I was trying to port my number in to Cricket and it has been a disaster! I paid $60 online for a SIM card and a smart plan and 6 days later I have not gotten an email, a SIM card or anything. They didn't even send me an email confirming my purchase (!!). According to Cricket Wireless, UPS delivered the SIM card, but I have not received anything. Now they ask me to open an investigation with UPS and dispute the charges with my bank, because they have no way to give me a refund. I spend two days trying to get someone on the phone and this is the best solution they came up with. Madness! Aio Wireless had decent reviews and I am beyond exhausted with my $90 per month plan, so I decided to risk it. Bad decision - should have listened to my husband.
- 1.3 overall
NNoooGoooooD#By FUCK OFFCROOKED, posted: May 31when I first got my service a couple months ago it was AIO I payed $200 for a phone that worked perfect.Now that its cricket the phone is worthless. I get no reception can't run any apps unless I use wifi for 55 bucks a month you have got to be kidding me. Stop these THEIVES befor they get started.
- 0.7 overall
low down dirty blanksBy Lekia Willner, posted: May 5Cricket really needs to work on all their crap and supposed customer loyalty and customer service! Gonna tell me that I can't speak to a manager, even though the operator was yelling at me because i wanted to see why my bill was raised 20 dollars.
- 1.0 overall
Terrible call quality & dropped callsBy Suzanne Guidry, posted: Apr 30I have an iPhone with Cricket and I have such poor call quality (my voice cutting out, calls dropping CONSTANTLY)! I went to the Cricket store and asked if they could help with this issue and/or troubleshoot my phone. Their answer? NO. Just NO! They could not/would not help me. This is the biggest POS phone company I have ever seen!! I liked it because it was just one price no matter how many minutes/texts/internet access, etc., but when it gets to the point that you can't even place or receive calls, that's just plain stupid. CRICKET SUCKS BIG-TIME!!!
- 1.3 overall
Cricket is a Rip-OffBy Barbara Lau, posted: Apr 14I made a payment and yet they cut off my service so then I cancelled their service. I accidently made another payment after I cancelled service. Now they inform me that they do not make refunds and that is stated on their website so I cannot get my money back. I purchased the phone and plan from Radio Shack and was not informed of this policy at this time. The service was lousy and one could not make 800 phone calls.