Cricket reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 2.0 overall
My Caller Id still hasn't been updated!By Heather Park, posted: YesterdayMy husband put our family on their big family plan. Back in July 2013. However I have yet to have my call Id come up as my name. They claim it is a 3rd party issue. REally!!!! so every time I call someone, not my name but other persons name comes up, and it's male. It's sad we pay so much a month for service and for a persons name that is really personal they can't change the Caller Id in their system. Well sadly they won't bother with it now because they claim it is out of their hands. I'm really dissapointed in my cellphone service. It would be nice for once to get real problems resolved with someone local instead of calling another country.
- 1.0 overall
Worst Mistake EVER!!!!!By Stephanie Burklow, posted: Nov 12My husband and I decided to get cricket on the 23rd of October. WORST MISTAKE EVER! My husband and I both got semi pricey phones and were excited to get something more than $30 Wal-Mart phones. BAD IDEA! When we got the phones we had to pay for the first month of service as well as the first payment for buying the phones. The pricing was not terrible, however they want the payments every other week and they take it out of your account WITHOUT telling you! The idiot girl that was helping us purchase the phones kept taking so much that her session kept signing out so she has to sign back in and start all over again numerous times. Then she couldn't get the automatic bill pay (for the phone bill, not the payment for buying the phones) set up because she was doing an account inquiry, not a pre-authorization, and she was entering the wrong zip code. Two weeks later when the phone payment (for buying the phones) was due I went into the store to make the payment, and this time finally got the automatic bill pay set up (phone bill only). Today I looked at my bank account and saw that they had double dipped into my bank account! I went back to the store that we bought the phones from and tried to get the issue resolved only to find out that the people financing my phone were a completely different company and that there was nothing they could do about the money that was taken from my account. Ok, I can understand that. However when I asked the manager why this was the case, and why we were not told about this he started to argue with me and yelled at me. This problem escalated so much that we decided we did not want the phones any more. The manager made excuse after excuse as to why he could not return the phone. He even called my husband a LIAR!!! He said over and over again that we were not being honest. Once he did decide that he was going to refund the phones he told us that he was only going to refund $40!!! We paid $211.88!!!!!! When asked why he was going to refund so little he said it was because that store was not a corporate store. We were lied to, mistreated, yelled at, and argued with! They did not tell us that the payment for buying the phones was going to come out of our account automatically and when we wanted answers they were rude as hell!!! DO NOT GO TO CRICKET!!!!!!!!!!!!!!
- 1.0 overall
Terrible serviceBy Ben Wang, posted: Oct 28I like the idea of no contract, but when the internet on your phone doesn't work, well why pay for it. And im not making this up, my internet will never connect. Even to get into my account on my phone, I had to get it on wifi. Just a heads up.
- 1.0 overall
I hate cricketBy Tara Clark, posted: Oct 26The phone and service or not worth getting.
- 2.0 overall
Customer Service is nonexistent and they constantly demand your payment is overdue when it isn't.By Arizona Mildman, posted: Oct 26Cricket payment had to be done by phone on 10-26-2013 because the website wouldn't process my payment and kept telling me to enter an exact amount after my checking the amount due over and over. When I got frustrated and tried to call, my phone service was cut off. My due date, according to the website previously was 10-28-2013. This is the same thing that happens periodically when someone is demanding payment stating that my payment is overdue when it isn't. Cricket shanghais your payment early by cutting off your phone service and forcing you to pay or not be able to use your phone, even when you attempt to make payment by the website, it refuses it and the website gives you inaccurate error messages but the due date has not even arrived. When you try to call the store that cut your service off early they won't answer the phone and then your phone service gets suspended. If this happens to you, don't bother to make a payment, drive to the store and shove the phone up the lead salesman's ass because he is likely the asshole who cut your phone service off early trying to demand payment that isn't due.
- 4.7 overall
service all around great...By Ronald Frank Yancey, posted: Oct 6im in Amarillo, texas and find cricket to be really good..customer service is very good. I do have to say against many others here, I think its great company.ive had good luck, I guess...lol
- 1.0 overall
Completely incompetent organizationBy nataku83, posted: Sep 26I recently switched to Cricket due to the very attractive sale on the Samsung Galaxy Admire 2 phone. While they were able to lure me in with a cheap phone, Cricket has completely failed to deliver in every other conceivable way. Just to summarize the issues I've had: 1) I purchased my phone from Cricket's website. At the time, Cricket required that I pay for the phone and the first month's service at the same time. This apparently created a Cricket account for me at the time of purchase. The phone they sent me was never associated with the account that was created and so I was not able to activate it upon receipt. I was eventually able to activate it with the help of a customer service representative, but he was extremely rude. 2) Cricket started my plan month as soon as I placed the order for the phone - NOT when the phone was activated. By the time I was able to active the phone, I had already lost almost 3 weeks of the month I had paid for. 3) Cricket's web portal is completely useless. I was unable to associate my phone with my account and I was unable to signup for automatic bill pay through their website. Furthermore, their data logging is completely inaccurate and defaults to 255MB used on the start of every plan month. 4) The first bill Cricket issued me (after the initial purchase) was for ~$4. I assumed this was related to my phone being activated most of the way through a plan month that I had already paid for. By this time, I had signed up for automatic bill pay and everything went through as planned. 10 days into the plan month, Cricket cut-off my service with absolutely no notice. No customer service reps could provide me with an explanation of what happened. Furthermore, to re-activate service - Cricket demanded that I pay the full price of the plan month WITHOUT the auto bill pay discount - even though I was enrolled in auto bill pay. 5) The MUVE music app somehow loses read permissions on the music I've downloaded once every few weeks. It's necessary to delete everything and download it again. 6) Cricket's voice and data reception are terrible. I'm in a Houston suburb and Cricket's coverage map indicates full strength. I cannot make phone calls inside or in front of my house and data is usually limited to edge speeds, if it works at all. While I really like the Galaxy Admire 2 - a month and a half of Cricket service is more than enough. I'll be switching to MetroPCS when this month ends. I can't believe that Cricket actually has any customers - their overall incompetence is so gross that it's impossible for me to believe anyone actually manages to have a reliable phone line with them.
- 1.0 overall
Cricket makes BIG $$$ from your stupidityBy curaecivem, posted: Sep 22I recently switched carriers and was thrilled to be able to smash my old Cricket phone. No new contract, no dropped calls, no more limits on when I can speak or where; no more throttling back on the Internet, and I only pay $10.00 more a month overall. Its funny to me how reading these reviews most of them slam Cricket, (and rightly so,) and only the occasional person -- obviously a Cricket employee -- sings their praises. How sad is it that a company has to stoop to having its employees post phoney positive reviews on so many boards where 95% of the reviewers are disgusted with Cricket and its con-artistry? Those reading these reviews should do themselves a favor: drop Cricket and find a decent carrier -- even if that means paying a big deposit. Trust me, the stress elimination is worth the switch.
- 1.3 overall
The worst customer serviceBy Chris Kirk, posted: Aug 12Brought this phone for the Florida 33556 zipcode which Cricket claimed was a zipcode they covered. When I attempted to activate the phone was told they did NOT cover all of that zipcode! Would not refund me the money for the prepaid card, though never used. I hope/expect this company to go bust before Christmas. Someone said their customer service was like talking to a 2 year old - that was being kind!
- 1.0 overall
prepare to b ass raped cause cricket sucksBy Audrey Blevins, posted: Aug 7cricket service sucks i used cricket for about two years and thier customer service reps cant speak good english they always mess up something so if u are choosing cricket get your pants down first cause u will get screwed