MetroPCS reviews and ratings
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- 1.0 overall
this company since joining at mobile servicion give a very bad customer.
By Roberto Rubio, posted: Jun 13this company since joining at mobile servicion give a very bad customer.report
- 0 people found this review helpful
- 2.7 overall
Service is pretty decent, but customer service is THE WORST
By Dave Hunt, posted: Jun 8If you live in Dallas, the service is pretty good. I recommend the LG motion phone as it is cheap and a real good Android phone. Realize though, if you ever need customer service you are hooped. You cannot get anyone on the phone and if you do chances are they will be a complete @ssh@le.I wonder if the UFC realizes this as they have them as a major sponsor. If you are on a budget, great phone service, but don't expect any help from them.report- 0 people found this review helpful
- 1.0 overall
THE WORST!!!
By Chrisa Bono, posted: Jun 5The worst phone company ever!!!!!! DONT GO WITH THEM!!! THEY SUCK!!!!!! 1. They dont deliver messages 2. They have duplicate line numbers attached to your line 3. If you cant pay your bill this month, they will shut of your phone until you pay it, when you do even tho you havent used your phone for that time they will charge as you did use it! 4. Good luck on trying to reach and operator! and if you do you'll either get the non english speaking person or someone who will hang up on you after 1 hour of wait time!!report- 0 people found this review helpful
- 2.3 overall
FALSE ADVERTISEMENT
By Alex Reyes, posted: May 28Went you click the $50.00 dollars plan it said $50 Unlimited Talk, Text and Data, there is NOT UNLIMITED DATA that is a false advertisement you only get 2.5 GB that`s is call LIMITED not unlimited.report- 3 people found this review helpful
- 2.3 overall
No issues. Until there's an issue.
By Sarah Stamann, posted: May 20This company sucks. I had them for two years, and then when I wanted to switch plans, a dealer (because they're all private dealers) told me I had to get a new number and pay a new activation fee. Then they deleted my online account and when I tried to sign up, told me my email was in use already. When I called customer support, I had to ask TEN TIMES for an agent to get the computer to send me to a person. The person who answered spoke English as a fifth language, admitted they don't require new activations to switch plans, apologized, and told me they weren't reimbursing me for the erroneous activation fee. I was pretty angry. When I asked to speak to a manager, I was put on hold for TWENTY minutes. I finally hung up and switched providers. They don't offer email support because they know they suck and they don't want to deal with it. They offer low priced plans, get a ton of people to switch to them, and tell you to suck it up when they make mistakes. Go with anyone else.report- 1 people found this review helpful
- 1.0 overall
Not worth it even though it's cheap
By Cynthia Yoon, posted: May 2Service: I get no signal. Even though the Metro PCS representative told me that the service in my area, in the entire state, would be great, I barely get a one bar. When I complained, they said that the phone just needs to be reprogrammed and will be good to go. -- didn't work. The signal cuts out so often that I just resort to using google voice. Customer Service: The representatives are not very friendly. I could tell that they don't want to work there. And apparently, even though I got three phones under my name and I needed to fix some problems on all three of them, they are only allowed to fix one phone at a time. -- I had to call back for troubleshooting each phone.. How inefficient and stupid is that? I also had to call for the same reason for all three. Rebates: This is a hoax. The rebates never come in. Even though my rebate applications were considered valid, they just said for weeks that it will be mailed. The customers have to waste time to really bother them for it. My full sympathies go to so many of us out there who fell victim to this rebate-scheme.report- 1 people found this review helpful
- 1.0 overall
Disappointed
By James Osborne, posted: Apr 21I signed up with Metro PCS because the cell phone came with optional hot spot. I told them if Internet hot spot was too slow I would ask for a refund. I had seven days to get a full refund. The hot spot worked well even after I used the 2.5GB data. It stopped working well on the seventh day exactly.report- 1 people found this review helpful
- 4.3 overall
metro pcs
By Haily Elizabeth, posted: Apr 15I love metro pcs now, hated it in the past because it wasn't good. Now it's EXCELLENT unless maybe you live in the middle of nowhere. I'm in LA, was in NYC before for a short time..it works great & i have had at&t, VERIZON, & sprint before...my bills always were too expensive, full of fees & SURPRISES, cancellation fees when i'd had enough. I LOVED my Evo from sprint, but i had to have replacements, the screen would crack too easily, the internet would freeze sometimes.. Now not all metro pcs smartphones are good.. While i love big screens as i was used to, don't be fooled by a smaller one such as the LG MOTION 4G that i have, this is the best phone i've had without ANY problems, screen is tough, camera is GREAT, sound quality, INTERNET NEVER LET'S ME DOWN IT IS EXTREMELY FAST & i watch tv episodes & 40+min youtube videos etc without any problem, reception works anywhere. I used to strongly dislike metro pcs, now i love it & i'm glued to my phone. I never have a surprise on my bill AND unlike other possibly cheaper prepaid companies i don't have to refill a stupid card & worry where do i go of i have a problem.. I feel i still have the security of a contract company. LG motion!report- 3 people found this review helpful
- 1.0 overall
I have a solution!
By John Phong, posted: Apr 15Metro PCS is a horrible company because their services SUCK! I know how fustrating this can be and I know how fustrating it is to pay ridiculous prices for unlimited talk, text, and data for certain carries. I also understand that many of us do not like being stuck in contracts. DO NOT worry there is a solution and there is a company that partners and uses the same towers as T-mobile. The cost for unlimited talk, text, and data? $49! That is CORRECT! If you would like more information on this please contact me at 626-315-2212report- 7 people found this review helpful
- 1.0 overall
hate it
By Andrea Ascencio, posted: Mar 30Depending on where you go the people helping you would be great or not but the service is the WORST! The phone starts to breakdown and lag with in the first few month and when you try to get a replacement they give you an old used one as well. I recently dealt with that problem and the phone i received was worse than my old phone and in the stores i couldn't do anything about it because they said it was new. HA! this thing is older than my great grandma. I may sound like I am exaggerating but it's very true. Aside from that fact the actual signal is very bad. You get no service anywhere at all! I recommend not getting it.report- 4 people found this review helpful
+told+me+I+had+to+get+a+new+number+and+pay+a+new+activation+fee.+Then+they+deleted+my+online+account+and+when+I+tried...&properties=%7b%22Published%22%3a%22May+20%2c+2013%22%7d "Share on facebook")
