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Metro by T-Mobile Reviews See All Metro by T-Mobile News

Metro by T-Mobile​ (formerly MetroPCS) is one of America's top prepaid phone providers, offering selections from top of the line manufacturers and phones. Use PhoneDog's comparison tool to find the right Metro by T-Mobile​ plan and phone for you, and read reviews of Metro by T-Mobile​ below.

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Offering no surprises or gimmicks, Metro by T-Mobile​ is a straight-forward carrier with fast 4G LTE that piggy backs off of the T-Mobile network. Tired of signing up for two year contracts? No problem with Metro by T-Mobile​: their plans require no annual contract and let you alter your plan whenever you need. Plus, taxes and regulatory fees are all included in your low price. It’s that easy.

Are you wondering if Metro by T-Mobile​ is right for you? If you need some insider knowledge, take a look at our helpful reviews from other users. Based on customer service, network coverage, and more, these reviews will get you in the know with Metro by T-Mobile​.

Average user reviews

 

Based on 205 Reviews

Overall
2.5
Service Quality
2.45
Customer Service
2.25
Service Quality:
1
Customer Service:
3
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

EMBARRASSING

Posted on: May 10th, 2012 by Ozzie Hype

To Metro Pcs, On April 25th, 2012 I went to inquire about purchasing a new phone at the Metro PCS store at 86-24 Rockaway Beach Blvd FAR ROCKAWAY QUEENS. I expressed my interest in a phone that has a built in router because where I work in Queens there is no internet service. I was told that the LG CONNECT 4G phone that I bought had a built in router. I went to work on April 28th all happy to show off my new phone to my co-workers & to my embarrassment, when I went to view a video on YouTube, no internet service. My co-workers who have AT&T,Verizon & Sprint have no problem getting internet with their Iphones. I could have bought a cheaper phone from your company instead of the most expensive one ($400). I expressed to the salesperson & store manager that I wanted a phone with a built in router & they assured me this phone had it. When I called Metro PCS about my phone not connecting to the internet in certain areas, the representative that I spoke to told me that the phone I purchased didn't have a built in router & that they were sorry. I then went back to the store & spoke to the manager about the wrong information that was told to me by them at this store & wanted to know what can be done to rectify this situation. Because of the 7 day or 60 minutes of talk time usage, whichever came first, the sales associate informed me that I couldn't get my money back because I used the phone for more than 60 minutes. The purpose of this letter is to inform the consumer not to buy this expensive phone the LG connect 4G. It's a waste of money! Now I am stuck with a phone that I can't even use where there is no internet service (Wifi). Just buy the cheapest phone from Metro PCS & just take advantage of their unlimited talk & text plan. I cancelled my Sprint account for nothing. Thanks for nothing METROPCS!!! FROM OZZIE

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
3
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

Getting better !

Posted on: May 3rd, 2012 by Brett Chris

I had MetroPCS when it 1st launched in Los Angeles. It was awful. Dropped calls on the 450 by Westwood, and wasn't that great elsewhere. Recently, they had a promo plan $25 unlimited talk and text, I decided it would make a great 2nd number. I'm in Houston Texas now, and have to admit its been great. Voice quality is not as good at TMobile but its acceptable, and the price is amazing. Been back to Los Angeles, and its improved there as well.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Metro is the best value and has good reception contrary to popular belief

Posted on: April 25th, 2012 by Christopher Paul Boyer

I started paying my phone bill may of 2011 because I figured that since it's my phone and I'm the one using it, I should pay the bill for it. Metro PCS is a great provider! I currently have the Samsung Messager III and the reception is great on it. I'm going to school in the Chico Area and attend Chico State and I have service in all around Chico and the surrounding areas. Outside I usually have 5 to 6 bars and inside my dorm room it's usually around 4 bars. When I go to classrooms though, there are some buildings where I have 1 bar or 0 bars or I roam and if I go downstairs in a certain area my service goes to roaming which I am ok with because I still have unlimited texting and can call if I need to because it uses verizon towers to roam on traveltalk. As for the value it can't get much better. I used to be on the 50/45 dollar a month plan but since some features didn't work properly I went back down to the 40 dollar plan because I didn't need all those features. My bill has not changed at all, the bill is the same every month. I had a problem once with it and I called customer service and they handled the problem right away and helped me out. So the customer service is great. My only complaint is that I wish in-building reception was better for their towers so I don't have to roam in certain ones. But like I said this is only for a few buildings I don't use Metro towers so overall that's why Metro PCS got a 4.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

If your not using MetroPcs you should be!!!

Posted on: March 12th, 2012 by Terry Lee

have use Metro pcs for the past 2 1/2 years . I have had no problems with the service. Or their staff. In the past, I have used Verzion, T-moible, for years. switching to metro was the best change I ever made. I would recommend METROPCS to anyone.I deal with companies everyday...metro is a top player in the cell phone game. terry SB. calif

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Switched from Verizon, couldn't be happier!

Posted on: February 27th, 2012 by Forrest Smith

I decided to pay my own cellphone bill (since I turned 18) I live in central mass and commute to college in Boston, I went from Verizon to virgin mobile (service was very spotty, and would lose service in car and movie theaters) and had nooo service at all in my apartment since it's a basement floor. It was so stressing. So I went to Metro during Thanksgiving time, and purchased the Admire. I paid a total of like $150 for phone and plan but boy was it worth it! In this apartment I have the same service as I did with Verizon, 1Bar to 0 bars. Sometimes I would roam but that's okay since I don't talk much. Once I walk out of this apartment, I get 3 to 4 bars (max is 4) and I have never lost service anywhere at all! If I have like one bar or none in some areas I can still make calls and texts! Just because you never always have full service 24/7 doesn't mean it's a bad company. I also have family in south Jersey & Delaware and I figured out in Jersey Metro has a much stronger coverage. I always have 3 bars or 4. never lower. It seems in Massachusetts it jumps but that's okay :) People who complain about customer service be nice and patient to them and they'll be nice back! I have never had a problem with them! But in reality you should just find time to go to a damn store! Overall great company. I love the no contract deal too! If you complain about the service also you should've of looked at the coverage map, see all the locations you travel to, and if there's like no service at all in some places you go, DON'T SIGN UP FOR METRO! Period. I want to go 4G soon and get the Attain, sick of slow internet speeds Xb

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
3
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Never had any problems until recently !!

Posted on: February 25th, 2012 by Nadeem Habib

I live in Miami Florida and I am facing issues with call drops and not receiving text msges and calls for the last two days. I did inquire from close by Metro Pcs agencies and they also confirmed customers are facing some issues some phone are working and some are not. Maybe Metro is working on network or towers. I had a T-Mobile before and other different sister services, but Metro is the best with the exception of these few days started from February 23, 2012. I hope they take care of current Metro network issues asap. T-Mobile is also providing non contract 50 dollars package but I guarantee you won't know the service or multimedia text msges until and unless you join that service.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
4
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Been with Metro for years now

Posted on: February 20th, 2012 by Jacqueline Yekmalian

While I have been with Metro pcs for years now. I just bought my first android phone from a blackberry curve. I purchased the LG Esteem. I love it. My only compliant is battery dies quickly. Phone is lighting fast for internet and email. I have been happy with Metro. Rarely drop calls, good reception. Dont call with questions go to an acutal store. I find the staff at stores are more educated about product then the call in center. No Contract and one price for service with no surprises at the end of the month is great.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
2
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

B.S METRO

Posted on: February 16th, 2012 by Sara Oyco

my mom told me oh ill pay your phone for one month i told her no its ok but she wanted to so anyways we called them and so my mom paid for it and then we where talking to christian the customer service so anyways then he told me that i would have to pay another 51 dollors on the eighth of march so we where mad cuz when i got metro they told me oh u just have to pay when ever u want the phone on im like ok sounds good but then they told us over the phone when we called that i only paid for the two weeks and then i have to pay on the 8th of march and so i would have paid 100 f ing dollors so my mom just told them to change the date so i can have a month service cuz she is in colorado and im in cali so then that was an extra 5 dollors so in total to pay for a month and an extra 3 dollors to talk to someone so in total we had to pay 59 dollors .. STRAIGHT TALK IT WAY BETTER MY MOM HAS IT AND SAID NO BS ON STRAIGHT TALK ALL YOU DO IS JUST BUY THE CARD AND PUT IT IN AND NOT ANY BULL CRAP LIKE 2 DOLLORS TO TALK TO SOME ONE TO MAKE SURE YOU GOT YOUR PHONE BACK ON BUT ANYWAYS .. I SEEN REVIEWS ON STRAIGHT TALK A LOOOOOT BETTER THAN METRO

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
3
Overall:
3
Overall:
Review Rating: 
0

Would Recommend to a friend.

decent company

Posted on: February 1st, 2012 by Coreen Cross

i switched to metro pcs about a year ago. Where i live i have no problem getting service sometime i get more then my bf's verison phone. There is no 3g which sucks but 4g is pretty much like having 3g. I had no problem with my bill ever. 50 every month end of story so im not sure how everyone else got charged a bunch of random charges... when when my son gets ahold of my phone and tried to download apps it wont let him. The only down fall i find is that sometimes it is a bit slow trying to get on internet. over all... for $50 ill stick with it.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
4
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

I was very happy with metro, good customer service, and good connections, meaning no dropped calls.

Posted on: January 29th, 2012 by Anonymous

I am now paying three times as much for what I had with metro with sprint and have dropped calls, phone frezzing up, takes for ever for a connection when calling someone. Metro was good in all these areas except they did not have the Iphone so I switched. I regret it now.

This review is the subjective opinion of the user and not of PhoneDog.com

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