MetroPCS reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 4.3 overall
I like MetroPCSBy Mark Kohl, posted: Aug 1I live in Las Vegas, NV and have had no problems with my MetroPCS service which includes 4G LTE. I have found no coverage Gaps traveling to Los Angeles, CA, Palm Springs, CA or Saint George, UT I am able to make a call the entire drive and I get 4G LTE speeds while I am in those metropolitan areas as well. While traveling on the interstates or secondary roads I can make calls but only can get 1x internet service which is very slow. I very rarely drop a call. Metro has great phone prices as well with the exception of Samsung phones which are very expensive. I purchased an LG phone for $148.00 after a $50 instant rebate and a $50 mail in rebate 2 years ago. Recently though I was informed MetroPCS was changing from using it's own towers to using T-Moble's towers and my phone would no longer work but they would give me a new LG phone free of charge with the exception of the sales tax. I went to the MetroPSC store and was given a newer better phone all I had to do is pay 9.08 in sales tax the phone is worth $200.00 at the time they were offering a $50 in store rebate and $50 mail in rebate which would have brought the cost of the phone to $100. I was so happy I purchased another LG phone for my partner. A Slightly different model with 4G but no 4G LTE. This one was on sale $100 in store discount and $50 mail in rebate the phone was priced $150 and I am still waiting on the mail in rebate of $50 which can take 8 weeks but after all rebates the phone is completely free with the exception of sales tax, you can't beat a deal like that. Plus there is no contract or long term commitments. My only complaint with the company is that is you place the account on auto pay they take the money out a week early, the rep at the store told me they would take the money out a day before the due date, the rep either was mistaken or lied to me. This caused my checking account to be overdrawn and when I complained they stated you need to read the contract and yes the contract did say that but I shouldn't have been told the wrong information by not one but two representatives at the company. Since I am on a fixed income and get paid monthly I now pay my bill manually each month. I do like having the same due date each month, most prepaid carriers you have to pay every 30 days which makes the due date change each month. I used to go a few days without service in order to reset my due date which MetroPCS I don't have to. I have had to use tech support and only 3 occasions and each time the rep was polite and my problem solved. I highly recommend this company over all others.
- 1.0 overall
You get what you pay forBy Steve Camelo, posted: Jul 16With MetroPCS, you get what you pay for. I have worked in retail for about 8 years and never seen a company provide worst customer service than MetroPCS. They hire people that have no technical experience or customer service abilities. Even the company store managers have no experience. The store employees, including the managers, don't have any experience with the phones that they sell. They will get you into any phone that they can, even if the phone is garbage The employees are there to sell volume and take your money. In retail they teach you to help and respect the customer, MetroPCS provides neither. If you have a problem, the employees treat you like the enemy and you're always at fault. In the legal world, your innocent until you're proven guilty. In the MetroPCS world, there is no innocent customer, you're guilty no matter what. I have been in IT for 18 years and never abused my cellphones. I still have 2G cellphones sitting at home that still work and no abuse done. I bought 2 phones a month ago from MetroPCS, spending about $300. There is not one single scratch, ding or any other type of damage to my phone. Yesterday while text messaging the screen started going white and lines going up and down the screen. Being in IT for as long as I have, I knew there was a problem with the hardware that controls the display. I went down to the MetroPCS corporate store in Bradenton, Florida. The store manager told me with a straight face that I stepped on my phone. In retail that would be considered taboo to accuse a customer of wrong doing without having any facts to back it up. If I did step on my phone, there would be blotches on the display where pressure was applied. I owned computers, both desktops and laptops, where the monitor had lines going through it but wasn't stepped on. With computers, it just means either the monitor is going or there some other type of hardware problem. So if this manager had any type of computer background, she would know that the display wasn't stepped on. It's obvious she didn't have any knowledge so she just made a crystal ball accusation. Knowing what causes problems is gained from experience. Even when there is a problem with your car, it could be one thing or multiple things causing the problem. You don't know because it's not an exact science. In any case, if you do decided to get service from MetroPCS, be very cautious. Even knowing your facts won't help you get by poor customer service.
- 1.0 overall
Metro PCS is a costly mistakeBy Schaquistia NightPriestess Bien, posted: Jul 7They have 0 humans to interact with. When they make a mistake and your phone is shut off you can't use because they want you to pay your bill. The issue with that is the bill is already paid. This company needs to learn there are things you need to speak to a human with and it is not up to some machine when you speak to the human. If they call this keeping rates low then why am I paying the same price I would if I was under a contract? This company has found an excellent way to scam people. I was going to get my son and 3 others in my family a phone. I am now looking for a new service provider.
- 2.7 overall
Metro PCS sucks donkey extremetiesBy Justin Keenen, posted: Jun 17I could go on for about fifteen minutes about this garbage company, but I will NEVER give them another penny for the unprofessional service, the crap reception (could not receive multiple phone calls or texts when phone was fully charged and in the middle of the city) and lack of common sense when it comes to trying to fix a problem you have. If you buy from this company, you are getting a little digital toy where you can only make calls and play games with.
- 1.0 overall
If you don't have metropcs in your area service is non existant.By Chantelle Peckinpaugh, posted: Jun 12Marc A. Gutierrez I do not know what you are talking about when you say they are waaaaaay off. For me I have just been trying to get service with them. They have a store near me and it's been closed for remodeling with no time when it will open. I tried to talk to the guys over the phone. There is a specific one I want and they said that I have to go into the store to get it. Yet that is not what the online store says. Not only that, but I tried where other people were selling them and the free phone offer is not available. I have wasted the amount of gas for the cost of the phone and the customer service representative had the audacity to tell me that they couldn't compensate me unless I had an account with them. I have been trying to get an account for days. If this is the customer service I get not even being a customer I will not be going to them.
- 4.3 overall
unexpectedly download of crapBy Kim Petty, posted: Jun 8I had to do a factory rest on my phone mostly vecause my phone accepted a download from ba doink wtf? What is that? I was watching american dad on couch tuner and after it ended i saw a new download. Idk my phone keeps saying i have a virus which is irritating cuz i know i dont....i dont understand why it keeps downloading shit without my permission. Bt still i cant complain my phone has fast service. I like it....
- 5.0 overall
Reviews below are WAAAAY offBy Marc A. Gutierrez, posted: Jun 3I've been with metro on and off for a better part of 6 years now, and I have to say to be honest that I will never switch. Ever since the tmobile merger I went and bought a newer GSM phone and I will never turn back. My veeeeery small complaint would be that tmobile and metro has spectrum in a higher MHZ so it doesn't penetrate into buildings easily, but that should be remedied next year when they roll out their new 600mhz spectrum. When it comes to fees and payments, pay online on the website, its free. If you call American Airlines or Spirit Airlines to book air over the phone they charge you fees. Why wouldn't Metro?! Websites are free, paying people on the phone isn't. So in conclusion. Metro is amazingly awesome, $60 a month for unlimited cannot be beat.
- 2.0 overall
HORRIBLE CUSTOMER SERVICEBy Brittany Burke, posted: May 21So I switched from Virgin Mobile to Metro PCS and everything was going great at first. Then I started finding out all of their little tricks to screw you over. The first problem I have is when I call in they charge me an extra 5$ to make a payment on each of the phones. My next problem was when I decided to wait until my next pay to reactivate my phone. It was off from April 27th until May 8th. I make my payment and then a little over two weeks later get a text saying my service will be terminated on May 27th if I don't make another 60$ payment. So I call in and talk to Daniel one of the customer service reps. and he tells me even though my phone was off for 2 weeks I still have to pay for that. So now I'm paying 120$ plus 10$ for each time I called to make a payment for a month and 2 weeks of service. Then I asked to speak to a supervisor and I got put on hold for over an hour! Even though he was talking to his supervisor well on the phone with us. so here's a big F U to Metro PCS, Daniel (id 10843), and his supervisor James for screwing me out of my money! if you are going to go with pre paid I suggest Virgin Mobile. I know my family and I will definitely be switching back.
- 1.0 overall
Don't even think to go to metro!!!By Hristiyan V Kostadinov, posted: May 7It seemed like pretty good. I have my unlocked iphone and because I spend major time in my home and at my work I don't need that much data. So although I was warned by the employee that this is very little data ;) I decide to take it . Of course I was suspicious so I found out how to check my data online so quests what my 4g doesn't ever refresh so I am using some 3G network which is the worst 3G I've had so when I called they say that I am wrong my data was refreshed but I spent it for 1 day, right ahahahaha. So they tried to make me change my plan so I was like it's ok I'd rather pay to another carrier for a real amount of data rather paying more money for 3 g ! They are thieves do not go to them ever!!!
- 0.0 overall
LOOKS LIKE A GOOD DEAL ... NOT!By Jay Beene, posted: Apr 20Looked like we could get everything done over the internet so that we wouldn't have to wait in any customer service lines, like the ridiculous lines at Cricket. We got 2 phones, and ordered 2 more. Suddenly, our 3rd account line cannot be found on my account, and no one can help us over the phone. Tried to send us to a store, and I simply told them disconnect all our lines. My time is more valuable than that!