MetroPCS reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 1.7 overall
Some mercenary branches exist beyond the super storesBy David Clarke, posted: Nov 28The consumer affairs notice posted on the wall is the bright red mole on the witch's face. ALWAYS request a printed receipt for cash tendered. Don't wait for an IM confirmation off the premises. Anticipate irregularity. My loss: $90.00 . My gain: Greener pasture .
- 5.0 overall
I love metroBy Christian M. Rodriguez Ocasio, posted: Nov 18I have the galaxy s3 with metro pcs they are the best i pay 60 a month no problem with service and I get LTE I'm happy with them
- 0.0 overall
they shut us off saying we broke contract what contractBy Timothy Ottman, posted: Nov 16They shut down my phone because I had a cdma phone thats a phone without a sim card ,Ok I said Ill upgrade to a gsm phone they are changing so why not had the phone for a week dont work been to service center 4 times they dont have a clue because in 7 days i talked over 1 hour they cant replace phone, In 7 days i had 1 hour 45 min and that was because when I did get a signal i used it cmon 100 minuites in 7 days, Metro pcs let me down im still without phone service and Asurion says its a Manufacturing problem and Metro is saying Asurion needs to cover Metro PCS is a Scam they got my money and they dont care if I have service or not , People this is so true and awful , They Dont Care
- 1.0 overall
bad serviceBy Julio Santana, posted: Nov 8I got a metro pcs phone like two months ago, and I regret it. I got the nokia windows 8 phone. The phone is good and making phone calls. But texting and sending pictures is no good. Im paying the 60 dollar plan which means talk tex and web is unlimited. Im only getting talk and web. Support helped me before when I culdnt send picture messeages. now im having a hard time sending tex. This is the last draw its to much head akes with this phone I will be going back to boost
- 1.0 overall
Bad phone serviceBy Sienna D McMillan, posted: Oct 26I had no problems with Metro until I moved to South East Texas. My phone began to freeze in the middle of system updates causing it to freeze completely, no phone calls in or out. This happened twice in the span of two-three months. I had to travel back to Florida to get the problem worked out each time and each time they had to do a system reset, which erased ALL of my contacts and apps and everything. Currently, I needed to prove that I'd made a phone call to my job on a specific day. I knew that the information would not still be on my phone (because of the reset) so I attempted to call and see how I could get the information. Every time I would type the number I'd be directed to an app on the phone. Every time I'd touch on the app that I wanted to call customer service, it would start dialing *490. I'd get an error message saying that feature was no longer in service. I tried the *611 feature and the same thing happened. So finally, I called 411 and asked for a number to a corporate store in Orlando and I got Metro customer service. After several hang ups (literally), my husband was able to get someone on the phone to find out: 1. if we could get the password reset on the online account and 2. how to get a detailed account of the phone calls I'd made. The password reset takes 24-72 hours to get and the reset passcode only lasts for 6 hours before you need to make another request. So, if it comes at 3 am shame on you. The account holder has to pay a dollar extra for the service of detailed calling log and it only shows outbound calls. When we finally get the information we are looking for, all of the calls are not on there only some of them, there are no times and barely any phone numbers. Now, I am fighting to keep my job because of my crappy phone service.
- 1.0 overall
poorly done metro i will be going elsewhere four my business and if people are smart they will follow.By Wendy Aldstadt, posted: Oct 26They are the worst business i have come across!!!! Roud unprofessional Money hungr . Cowards that his behind a repertoire business like asseron as take no fault for anything there representative do our the company itself. I am going to boost. I do know what made me even think off trying a different company.people don't need it get caught in shuch an unprofessional company as this.
- 1.0 overall
total screw ups!By Charles Harper, posted: Oct 16It took me 3 weeks and about 20 hours of effort to port my number over from Net10 to MetroPCS. Why? Because Metro kept screwing up. On top of that, because of THEIR screw ups I lost my $50 rebate! They have no complaint line and getting help is almost impossible. I DO NOT RECOMMEND! Even their book keeping is screwed up. Best price so if nothing goes wrong, they're great. Unfortunately, they are so incompetent things will go wrong.
- 1.0 overall
Metro Is Horrible and a scam,4g doesnt work everBy Orion Raabe, posted: Oct 11I have had Metro for two years now and I must say it really sucks, the only thing it is good for is sending regular texts and making regular phone calls. I upgraded to 4g service because I thought it might improve my service quality but it literally didn't change anything except the cost of the phone bill. I'm in a so called 4g service area and it will read a 4g signal on the phone but it will never actually work like 4g should if you compare it to every other 4g phone service out there. Normally even with 3g service sending a picture through text is no problem but, well it has always been a problem with my Metro phones, ALL of them and I've had 4 different phones in two years. Wifi seems to work ok but that has nothing to do with the phone service, that's the hardware its self. This company should be sued for false advertising. Do yourself a favor and don't get Metro anything if you want to send any kind of media messages or use so called 4g services with them cause I guarantee you will not be satisfied. I have called customer service a number of times and they will reprogram the phone to help with service connection but it literally doesn't change anything. I am in the Daytona Beach area in Florida and it is a supposedly well covered area for 4g service but its a scam to charge more money for a 1g signal service.
- 1.0 overall
horrible. even worse customer serviceBy Neil Leuthold, posted: Oct 5Had my account suspended as my phone was lost. The monthly payments were still being met during the time my phone account was in limbo. Since i wasnt using the service, i assumed those payments would accrue. And when i purchase my new phone i would be ahead on my payments. First, at the local store, they inform me that, in fact, they have no record of recieving checks for those months. However, the bank indicated that they did cash the checks. So i call costumer service they acknowledged the checks were cashed. The tell me to call back with the check numbers etc. Of course when i call back i am then talking to a new rep and therefore have to explain it all again. They then inform that no they dont have a record of those transactions. I explain that my bank does though and the last rep i spoke with confirmed as much. Long story short my money was lost to them,to me. Gone. Fine. I expected as much. In store reps are rude and dismissive everytime im in there. As well, there were two other customers in there railing aboit the various disservice theyd too experienced through metro pcs. Not too mention dropped signals around every bend. They truly leave alot to be desired in every area imaginable. Dont do it.
- 4.0 overall
Inexpensive Second Rate ProviderBy Luvodicus Mycaelis, posted: Oct 5While it's nowhere near the level of service and reliability you would expect from Sprint or ATT, the MetroPCS Service isn't as horrible, in my experience, as the reviews on this site. While there are areas in my town that drop 4G, I can still get 3G. The only problem I had is MMS... I downloaded GOSMS from the play store, and in the advance settings, manually set the metropcs MMS addresses. I can now recieve and send pictures and videos through my native messaging app. However, I prefer the GOSMS app. Aside from that tiny inconvenience, the service is very well recieved. 4 phones, 100 bucks a month.. decent service.. really can't complain :D