More MetroPCS reviews and ratings
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1.0 overallOnline phone order
By nikki12, posted: Feb 19I recently decided to switch phone companys due to the fact that metro is cheaper however i placed my order online since i couldnt get to a store my order went threw then was rejected. the next day i spoke with customer service and they said my address didnt match up on my card i spent 2 hours on the phone with them trying to fix this issue finally they redid the order and charged me twice for only one phone i called again and spent another hour on the phone they finally cancelled the order and put it threw again and told me that everything was fine and i should recieve my phone in a few days so i go online to track my phone it says its been rejected i call them back and they put the order threw again and now its rejected again i seriously am starting not to like this company it shouldnt be this hard to make a online order!!..wtf i was told this company is pretty good!...now i have to go back to at&t thanks alot metro idiots!report
- 1 people found this review helpful
- 1.0 overall
You guy's stink!
By David Breaux, posted: Feb 5I have never been on a website that is so horrific. Try signing up for metropcs auto pay, but first you must sign up for ewallet. You will never get there. Then try signing up for auto pay from there customer service dept. I have been waiting 2 days for a text from metro with a password. See Ya Metroreport- 5 people found this review helpful
- 4.7 overall
4G LTE does work
By Antonio P. Marchesi, posted: Jan 12It is not the fastest 4G but it works very good, the mobile hotspot is free with the $55 unlimited plan, I own the LG Motion (which should be called the mini S3) I used to have the Admire which is 3G and the internet was horrible slow but still will work, but now that I got the 4G I ca watch youtube videos without buffering in full HD, sometimes the 4G works faster than the WiFi when loading web pages, now for those having problems with the data signal make sure you update your PRL easily done by calling *228 and chosing option 5, latest PRL is 3032, in order to avoid the stupid charges from the stores just order your phone online and activate it dialing *228 is very simple, faster than the in-store activation and free. I have never experienced drop calls or any problems of any kind, Absolutely recommended the LG Motion if you can't afford the Samsung Galaxy S3, no other phone but the S3 can beat the benchmarks achieved by the Motion, ubber fast and reliable phone with an extremely good battery life around 8 to 13 hours depending on the usage and it could last more if you aren't making calls or surfing the web. I gave 4 stars to customer service because they are not very bright, they will sell you a phone without even bothering on updating your PRL which will cause you to lose your 4G signal in the new areas of coverage. So far 5 of my friends have switched to Metro from the Big Companies after they saw my speeds and how much I was paying for the service, so far all are super happy with the savings the LG Motions the S3 and the service.report- 6 people found this review helpful
- 5.0 overall
621 n state
By Patricia Isabel Figueroa, posted: Jan 9the best metro in san jacinto town is the one on ramona and state they have the best customer service and they always take care of their customer ask for pattyreport- 1 people found this review helpful
- 5.0 overall
This is a great phone company to be with!
By mavdog1, posted: Dec 12I closed my account with Sprint to go with Metro PCS. As a senior citizen Sprints prices are just over the edge. I'm on the $30 a month plan using the LG Motion and could not be more pleased. This plan does everything my wife and I could possibly want. I would highly recommend Metro PCS to anyone on a budget. Arn't we all!!! As far as customer service is there any phone company out there that you just love their customer Service!report- 4 people found this review helpful
- 1.7 overall
dont even bother going th metro pcs
By Jordi Munoz Evangelista, posted: Dec 12it is the worst phone company i have ever bine with, my phone stoped working, i never got serves and over all i hate itreport- 3 people found this review helpful
5.0 overallCan't Beat Value
By jamespc, posted: Dec 12The service is absolutely legitimate. I came here after being on overseas after I had suspended my phone service only to come back for Verizon to tell me I owed them for 4 months worth of bills AFTER I had suspended my service. I bought out of my contract with the thieves called Verizon and 2 family members followed suite. The guy who sold me the phone was knowledgeable and answered all my questions and I pay $30 for unlimited call, text, internet 4G, data and anything else you could think of. Its a deal that is seriously too good to be true. Have not had any problems with them and I've been with them for about a year now. They are about to merge with T-Mobile so you know they are definitely legit, if you have Verizon or Spring you're probably getting ripped off. Make the switch.report- 9 people found this review helpful
- 1.0 overall
Bad service!!!!
By Ashley8186, posted: Dec 12MetroPCS is a joke. Like most people said on this web site...you get what you pay for. So for $50 a month you get spotty service, rude customer service and oh depending on the weather some times your phone wont work at all. I would NEVER recommend this service to anyone. Go somewhere else that has pre paid phones like Verizon or Sprint.report- 1 people found this review helpful
- 1.3 overall
The Worst Service I Had Than T-M, Simple-M, Sprint AT&T Verizon
By Hua Chang Fang, posted: Dec 12I'm very regreted to switch to this company. Usually I work in NY and NJ, I would rate the coverage as the following: MetroPCS : 2/5 T-M/Simple-M :4/5 Sprint: 4.3/5 Verizon: 5/5 I would rate the 4G/4G LTE speed and coverage: MetroPCS :1/5 (very poor coverage, 1M - 3M ) T-M/S-M: 4.5/5 Verizon:5/5 I paid about $650 to opened a new account with Samsung Galaxy S 3 and Unlimited 4G LTE plan, I test the Lte speed and coverage after I got my phone, it got 9M download speed in their store(8 Ave & 37th St Manhattan), this is lower than my simplemobile 4g, but still not bad. when I got home, the speed down to 3M (39th st, Mahattan), can accept too. Yet when I went to Brooklyn and Queens, Only few area has 4G and the download speed was as low as 1.5M. When I worked in NJ, only 70% area has signal(dont expect got 4g network), while my another simply mobile phone has good signal. I went to their sotre for return the next day I purchased. I wanted to charged me 30% restock fee and no refun monthly fee. That meaned I will lost $250 after I hold their phone. I am goint to sell my Samsung Galaxy s 3 on ebay if I can. If you want to save money and get better service, I recommend you take Simple-Mobile, I heard T-M is buying MetroPCS, maybe it is good new for MetroPCS customer.report- 3 people found this review helpful
1.7 overallI do NO recommend buying service in store.
By nikolicde, posted: Nov 12Once you go to store, they will rip you off. They made me pay $15 activation fee which they changed to promotion fee (which they never mentioned since metropcs web site says there is not activation fee) and about 20% in taxes. $129 for the phone + $30 for the first month + $15 promotion/activation fee + $25 in sales and other made up taxes. The store did not provide receipt for phone and they provided one after going back to store again. The receipt does not have itemized list and they used calculator and came up with $199. After going back and asking about details, they removed insurance and adjusted amount to $189 which is still way more than it should be. Customer support told me that once you go to store they may charge you whatever they want, but if you order online you do not pay any of these. The store is 14 John St in NYC. And yes, they added insurance which I never asked for. The insurance has $39 deductible on $79 phone (after rebate) so after several months will me more expensive use insurance then to buy a new phone. You will save a few bucks only if you need a replacement in a first several (eight) months of service. Another thing to be aware… All the taxes are included in your monthly payment BUT… the most of the common features and services are not included and you have to pay extra for that. For example you may not see plan details and call history unless you pay extra for that. I have phone for one day only so I can not comment on phone or reception. DNreport- 2 people found this review helpful
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