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0.0 overallDON'T BOTHER!!
By Lynn Nguyen, posted: Feb 12 - updated: Feb 12Feb 15 I came into MetroPcs authorized retailer (7550 Tampa Ave. Unit C. Reseda, CA 91335) to open an account. Karina assured me that the Samsung Admire would come in the next day which is why I opened the account bc I could exchange the Huawei (if use <60min w/in 7days) the next day. This number is used as my business line so I thought it was ok not using it for a day. I called Feb 16 to ask if they had it, Rosa said they wouldn’t get it until Sunday (2/19). This was unacceptable. I went to another MetroPCS, which happened to be an authorized retailer who had an Admire & was told I couldn’t exchange it bc the store had a different owner. I asked if my number could be transfer to this store since it’s the same corporation, Rosa said no b/c of diff store owner & if I did that I would lose my # that I’ve had for 8yrs. This became frustrating—bc in addition to the problem calling the Tampa store was nearly impossible as Rosa never picked up! I had to call 13 times (according to my phone log) before she picked up! I called Metro customer service (888-metro8) and spoke with a manager, Ryan ID#60890, who told me to head into the corporate store on 9070 Van Nuys. Panorama City, CA 91402 (the ONLY corporate store w/in a 15mi radius of my house) and they would exchange my phone as long as it was in stores. I come into the corporate store and spoke with the supervisor (I did not get his name) who told me that he did not get a call from his headquarters in Texas and therefore couldn’t exchange my phone bc it wasn’t purchased in that store. I don’t understand this! I was already frustrated with the whole ordeal and then I come into the corporate store, waited 45mins, was #2 in line (according to the monitor) when they called the lady in #4 to go up which I let go even though #1 made a big issue, and then was rejected help. The supervisor didn’t even look apologetic! He didn’t even offer a solution. I asked if there was a number I could call or speak to a manager and was told there wasn’t one in. I gave the supervisor the number of the Tampa store and told him I spoke with Rosa today. He went into the back to make a 15min call to “try and resolve the problem.” He came back and said he left a message for Rosa, which I don’t believe because I’ve called that store all day and there was no answering machine, that store’s number will give you a dead-tone after a few rings. Not only that but I felt animosity towards his comment about my use of the Metro line as a business line. He said that we shouldn’t be using the metro plan as a business line, which is what metro discourages to begin with. I said that it was irrelevant of how we are using our phone but that the issue was that we were assure an exchange by Ryan and the store wasn’t honoring that! While he’s “trying to call the Tampa store” I’m calling Metro’s customer service again to get connected with Ryan. I spoke with Ann ID#905003, whom I thought was a manager because that’s what I asked for but she finally admits that she’s only a supervisor and that her manager wasn’t available at the moment. I ask Ann to connect me to Ryan and she told me she couldn’t do that. I asked why? And she said because Ryan was at another call center. I don’t understand, what is the point of giving an ID# if I can’t ever reach that person again. I told her I was willing to wait to speak with her manager. She puts me on hold for 18mins (according to my cell phone log) only to come back and said that it would be a few hours before he couldn’t come to the phone. This behavior was very suspicious! That and the fact that it was so noisy in her background that she barely could hear me—like there was a party going on. I had to yell into the phone so she could hear me. This problem was becoming ridiculous. Ann says all she could do was take my information, escalate the problem to the next level in hopes of resolving the issue, and then call me back within 24hr. I asked Ann how she would escalate the problem and she replied, “email.” I was shocked at this method! I wanted results not to be pushed aside. (An email can be easily neglected since it is not a direct approach). Overall, my experience with MetroPCS is shockingly atrocious: everyone was so rude, unhelpful, and unconcerned about my (customer) happiness. I feel as if MetroPCS is one corporation with multiple sectors, yet each sector (authorized retailer, customer service, & corporate store) is acting as independently of each other. That lack of customer service in all sectors of Metro is appalling. If I had known this is how Metro values their customers I wouldn’t have bothered with them. It is frustrating to talk to 3 different stores, 6 different people (most were managers and supers) and not get a resolution! The attitudes among all the people I’ve encountered in this ordeal can be summarized as rude, unhelpful, and unscathed by my problem. No one made an attempt to help me! No one offered me any assistance nor any solution. There is no customer appreciation! There is no corporate structure! There is no customer service! CONCLUSION: DON'T BOTHER WITH METRO PCS, they may be cheap but they're cheap for a reason. In the next few years, they'll probably be brought out by AT&T or at least I pray they will b/c this is such a WORTHLESS company! No wonder why they're so small!report
- 14 people found this review helpful
- 1.3 overall
B.S METRO
By Sara Oyco, posted: Feb 12my mom told me oh ill pay your phone for one month i told her no its ok but she wanted to so anyways we called them and so my mom paid for it and then we where talking to christian the customer service so anyways then he told me that i would have to pay another 51 dollors on the eighth of march so we where mad cuz when i got metro they told me oh u just have to pay when ever u want the phone on im like ok sounds good but then they told us over the phone when we called that i only paid for the two weeks and then i have to pay on the 8th of march and so i would have paid 100 f ing dollors so my mom just told them to change the date so i can have a month service cuz she is in colorado and im in cali so then that was an extra 5 dollors so in total to pay for a month and an extra 3 dollors to talk to someone so in total we had to pay 59 dollors .. STRAIGHT TALK IT WAY BETTER MY MOM HAS IT AND SAID NO BS ON STRAIGHT TALK ALL YOU DO IS JUST BUY THE CARD AND PUT IT IN AND NOT ANY BULL CRAP LIKE 2 DOLLORS TO TALK TO SOME ONE TO MAKE SURE YOU GOT YOUR PHONE BACK ON BUT ANYWAYS .. I SEEN REVIEWS ON STRAIGHT TALK A LOOOOOT BETTER THAN METROreport- 2 people found this review helpful
- 0.0 overall
total piece of crap
By Phraze Tu Amaze, posted: Feb 12Was on a really important call. The call dropped and I had no bars, and as soon as it dropped the phone had 4 - 5 bars.. I got so mad I finally threw my lg optimus at the wall.. Now im looking to find another provider.. metro-pcs is awful when making important calls or emergency ones.. total garbage i dont even know if its worth getting the lg esteem... just use a ipod touch and a wifi connection like the one guy said here... The reality is the service doesnt work when you NEED IT TO!.report- 2 people found this review helpful
- 3.0 overall
decent company
By Coreen Cross, posted: Feb 12i switched to metro pcs about a year ago. Where i live i have no problem getting service sometime i get more then my bf's verison phone. There is no 3g which sucks but 4g is pretty much like having 3g. I had no problem with my bill ever. 50 every month end of story so im not sure how everyone else got charged a bunch of random charges... when when my son gets ahold of my phone and tried to download apps it wont let him. The only down fall i find is that sometimes it is a bit slow trying to get on internet. over all... for $50 ill stick with it.report- 2 people found this review helpful
- 4.3 overall
I was very happy with metro, good customer service, and good connections, meaning no dropped calls.
By Inlightwithlove, posted: Jan 12I am now paying three times as much for what I had with metro with sprint and have dropped calls, phone frezzing up, takes for ever for a connection when calling someone. Metro was good in all these areas except they did not have the Iphone so I switched. I regret it now.report- 3 people found this review helpful
3.3 overallA Bargain in San Francisco
By santhem, posted: Jan 12The Good: Flat Rate $50/month for Android phone for voice, texting, and data, no termination or reactivation fees. The Bad: Lack of Coverage, Slow Network, Horrible Customer Service, pay full price of phone upfront. I'm really quite happy with my $100 (at the time) Samsung Admire phone. When I got it, it had the latest Android OS, the touch screen is responsive, and almost all apps work with it. Since I rarely leave the Greater SF Bay Area where coverage is good, it works to me. Yes, customer service is weak. One isn't going to get everything for this kind of price. I rarely need customer service in practice, though. By comparison, an unlimited voice and text plan with the *minimum* 2Gb/month data plan for a smartphone at Verison will cost $119.99 per month. Yes, you will not get the same kind of service one gets from Verizon for half the price. Not only that, but you are locked into a plan. With MetroPCS one can stop and restart at any time with no financial penalty. This service is not for everyone, but if you want inexpensive fixed rates with no commitment, and you live in an area where it has good network service, then it is a reasonable option.report- 7 people found this review helpful
- 0.5 overall
total garbage
By Barbara Barnes, posted: Jan 12Metro PC's is the worst phone company ever! I bought the huwaie acend.it should be called a dumb phone.there's nothing smart about it.total ripoff dosent stream iTunes or movies,buffers forever no YouTube.this phone is so ragged it took me almost a hour just to write this review.God I'm glad to be back with t-mobilereport- 0 people found this review helpful
1.0 overallRead b4 going to metro-save tons
By whistleblower4321, posted: Jan 12If you must use metro please be know this: they will honor online prices, they will not let you leave the store; they will give you online price for phones; don't get ripped off. Also if your looking to upgrade your phone, they tell you it's 20.00 at dealer stores. it's free dial *228 press send if you want to switch phones; phone number change is 5.55 not a penny more. Accessories are cheap, you can get nice ones for ten bucks, don't pay 20 for a case. Don't let them fool you into paying for the highest plan the first month, you don't have to. 40 for nonandroids and 50 for androids. Updated on Jan 15, 2012 Oh yeah forgot to mention that if you have a metro phone, activate it yourself, will save you about 30.00, you only have to pay the first month, no reactivation fee required!report- 8 people found this review helpful
- 1.0 overall
Terrible
By Annika Broughton, posted: Jan 12I had to rate as a one or they wouldn't post it. MetroPCS is the worse company I have ever delta with when it comes to a phone companies. There is no customer service unless they sell you a phone. They will promise to do something and lie about it after. The Phone service placed me on hold with Spanish for an hour, they don't want to deal with you if their is an issue. So I called back then say there is nothing they can do. They have no interest in keeping their customers happy. So please I know they are cheap, but save yourself the stress and go to another company where their customers DO matter. After all the people are the ones that keep them in business. I told my friends that have MetroPCS my problem and they switch to other companies. They were amazed as I was, that they truly don't care and will no nothing.report- 2 people found this review helpful
- 1.0 overall
Sucks
By savvybrown, posted: Jan 12pretty much just always sucks, reception bad wifi bad its just a waste of moneyreport- 3 people found this review helpful
+to+open+an+account.+Karina+assured+me+that+the+Samsung+Admire+would+come+in+the+next+day+which+is+why+I+opened+the+account+bc+I+could+exchange+the+Huawei+(if...&properties=%7b%22Published%22%3a%22February+17%2c+2012%22%7d "Share on facebook")
