Even more Net10 reviews and ratings
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1.0 overallyou'll lost your number
By fabianl, posted: Feb 22I had the same number for more than 6 years and this company lost it in one minute wile try to fix something else, and acording with them it was my fault because I ask to conect a new better cell phonereport
- 4 people found this review helpful
- 1.0 overall
find someone else
By Johnathan Hess, posted: Feb 17this company has 3 or 4 different phone companies tied into one. thier coustomer service really sucks! they send you a phone that DOES NOT WORK in your area and it takes about a month to send you a crappy replacement if they will even do that. i have been fighting with them back and forth for over a month now with no results. use someone else save yourself the headachereport- 6 people found this review helpful
- 1.0 overall
There is no customer service
By Gerald Newbolt, posted: Jan 27This has got to be the worst customer service of any company i have ever dealt with. Completly stupid responses to my lack of signal problems. I will be looking for a new provider soon. Net 10 sucks and they don't care.report- 16 people found this review helpful
- 1.0 overall
Worst customer service ever
By Mohammed Rashid, posted: Jan 24Worst customer service had to wait 45 minute to talk to the representative another 52 min to talk to the supervisor. and still could not found the right answer. No one knows what they are doing? Just put me on hole and never answered the phone. I spoke to Lina Id 56630 and Nicolette id 8888 Who knows they gave me the right ID Please do not take there service. ( If you save time and live batter :)report- 10 people found this review helpful
- 1.0 overall
bullshit unlimited
By Amber Rochell Gray, posted: Jan 24Literally net 10 is the most bullshit I've ever seen they cut our internet off because we used to much DATA really we have fucking unlimited and they told us the only way there cutting it back on is if we buy another card immature just purchased this and it was only on for like 10 days so seriously do not purchase there bullshit sad lies!report- 12 people found this review helpful
- 2.3 overall
International Calls are Fuzzy
By Rihana Rysa, posted: Jan 18I just moved from a Cricket member of more than a year now to Net10. I actually did everything on my own without calling anyone. I followed the instruction on the cards, went on website, put in all the information that they asked for and I waited and waited for it to reactivate. Then I though I would call customer rep to see if they can speed the process as Cricket will be charging me my monthly chage the next day. I was lucky to call Cricket right away and took myself off of the auto payment before the phone switches. The rep was confused, told me exactly same thing as those papers did, so I hanged up. I guess, I was lucky, the phone number transfered in less than an hour and it was fine. The local calls were perfect but international calls was bad. I guess that's how it should have been. But in anycase, I called them just to see if international calls should have been that way and the lady gave me a different number to call before calling international. I told her, this is not right. After arguing with me for a few min, she then asked me if I was asked to enter 1 or 2 options and when I told her, no, she kept quiet. In anycase, I spent 30 min with 2 reps, and at that point I just hanged up. And I was hoping I could work for Net10, because my customer support kills is far way better than them. I would like to make a frequency chart for Net10 and train all the people of all the possible issues that will arrise. And most importantly, read customers comment and work on solving the problem. They still have to pay the employees and no point paying them 10 min worth of work for 1 hour pay. They need smart thinking and a problem solver. If problem still arisis, I will move to Cricket. I never had any single problem with their service. I got them when they were new to market and customer service was developing. But now they have gotten better. If only they had offered international plan, I would not have moved at all. Let's see where this goes.report- 4 people found this review helpful
- 1.7 overall
Hassle
By Cindy Eldridge, posted: Jan 12I have had this service for 4 mo. now and every month i have a problem! always taking out twice the amount out of my account on the easy minutes program. uasally gets resolved but! this time OMG! 45 minutes to deal with a supervisor and she was so rude!!!report- 9 people found this review helpful
- 5.0 overall
Worth the money you save.
By Pete Giannotti, posted: Jan 8I have been a Net 10 Customer since they started I have never had any problems. If I had an issue with a phone or other item Customer service did everything they could to fix the problem . If they could not at Net 10 they turned it over to the parent company Tracphone, which could fix it.report- 6 people found this review helpful
- 1.0 overall
Unbelieveable
By Nancy Brown, posted: Jan 8Who you want to do business with people who speak clear English, you must have customer service reps. who speak and understand clear English. We lost a number we had for a long-time with Verizon, because Net10 made a error when porting the number. The phone we had never worked properly, even though I spent nearly 10 hours with customer service over the phone inputting new codes after new codes after new codes. Not worth the hassle to save a few bucks. It is back to Verizon. No hassles. Flawless English speakers. What more can I say.report- 11 people found this review helpful
- 1.0 overall
ZERO RATING - THE WORST CUSTOMER SERVICE - NO SUPPORT
By Minoo Malik, posted: Jan 8OMG uneblievable - there is no customer service. This company is fraud. It seems a guys living at mother's basement in superman's PJ's who is reseller of some company in China with bought 800# put on permanent recording. This is basically the jist of the net10 service. It is the worst experience. DO NOT GET HOOKED BY NET10 - IT IS NOT A REAL COMPANY. YOU WILL NEVER EVER GET A RESPONSE VIA EMAIL OR THEIR CONTACT FORM (contact form doesn't include the way to contact net10 if you have not purchased their phone) and their 800 NUMBER IS FAKE - ITS A STANDARD RECORDING THAT IS ON SPEED DIAL. GOOD LUCK GETTING THROUGH TO NET10.report- 10 people found this review helpful
