Even more Net10 reviews and ratings
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- 1.0 overall
Worst customer serviceBy Bill Daniel, posted: Jan 24When activating my first phone, had to call back twice because their representatives set up my phone incorrectly. Same thing happened when I set up the second phone. The representative told me they could not set up the phones under one plan. I told them that's not what the advertising says. They went ahead and set up the phones separately. They also couldn't set up autopay, which is what I wanted to do to get the savings. They said I should call back the following month to set up autopay. When I called back to set up autopay, the third representative told me that they can do that and the previous representatives should have done it. He said he would fix it. He asked me for all my information all over again, so apparently they have a lousy CRM. Long story short, I ended up having problems and the phones went off a month later because his setup wasn't correct either. I had to call and deal with three people to get the phones turned on again. Each one proceeded to ask for my information all over again. Even though I asked to speak with a supervisor and I highlighted the issues, there was no indication that the Net10 personnel were interested in escalating the obvious system and training issues to management. I am done after this month. Moving back to one of the major post paid plans. This is like owning a low quality vehicle that breaks down every so often. It has required too much time spent on the phone to keep the service working.
- 1.0 overall
Horrible OVERALL service and they shut off my internet 2 times!By jphong07, posted: Jan 13I understand the limit on the internet but I have never been with a carrier that completely shut off my internet and this happened twice for me. After being on hold for 30mins-1 hour customer service was never a help and I had to wait 24-48 hours for it to be back up. I was with Net 10 for a short period of time. I am glad I left and now I am very happy with my phone carrier. I dont have a contract and I pay only $49/month unlimited talk and text with 2.5 gb. If anyone is interested or want more info feel free to email me firstname.lastname@example.org I will be glad to help.
- 3.3 overall
RUDE, DECEITFUL, and UNPROFFESSIONAL!By email@example.com, posted: Jan 7I have had 2 net10 phones for 6 or 7 years. We have always had auto-pay therefore we always paid on time and were good customers. A few days ago, I noticed one of the phones said that I must add minutes by October or Service will end. I contacted CS and they told me to call from that phone and they will handle my problem. I called and eventually there was a click tone on my phone and the screen indicated paid up until February. The second phone is carried by my Senior Mother and Father and yesterday she went to call and the phone said it was deactivated and would not make any calls!!! They then accessed internet to contact CS and they told them they had to call CS and that they couldn't help any other way. The following Transcript is the actual correspondence. transcript 1/6/14 at 4pm Hannah (Hannah is the CS Rep) has entered the session. (Rose is my Mother and Father) Rose: We tried to use the phone today and it wouldn’t work. It said that we need to add airtime by November 6, 2013 or our service will end. The phone has been working through November and December. Our account is on auto-pay so that should not be the problem. Hannah: Hi Rose. Thank You for visiting NET10 Wireless. I would be happy to assist you today. Rose: Hi Hannah Hannah: One moment please… Hannah: I am sorry to know that. Hannah: Let me check your account first. Hannah: It shows that it is not enrolled in the auto-pay option and the status is past due. Hannah: In order for us to properly assist you in reactivating your phone, please contact one of our customer care representatives at 1-877-836-2368. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you for chatting with NET10 Wireless. Rose: How can I call? My phone isn’t working? Hannah: We would greatly appreciate if you could find a way to contact us to further assist you. Hannah: Have a great day. Rose: I rely on this phone for everything Hannah: One moment please… Hannah: You can try to reactivate it online. Visit www.net10.com and click on “Activate” tab. Hannah: Goodbye. Rose: Will that cost anything? Hannah: Yes, it will. In order to reactivate it you have to purchase a service plan. Hannah: Have a wonderful day. Hannah: has exited the session. You are the only user left in the session. UNBELIEVABLE!!!!!!!!!!!!!!!!!!!!!!!!!!! I then sent the following email to NET10 CS...... EMAIL: I am very upset how NET 10 Customer service is handling my concern. I DO HAVE AUTO PAY AND I HAVE PAID FOR MY SERVICE AND I AM NOT GOING TO PAY MORE TO REACTIVATE MY PHONE, THAT IS RIDICULOUS!!! Today I called from my working phone to address the problem only to CS become so static ridden that I could not hear her at all..... I eventually called back and was able to hear the CS Rep who told me that she couldn't do anything as they were having problems with their system in house and that I needed to call back in 2 hours to resolve our problem. The CS has treated us like nonpaying free loading people that owed them money..... even rude to the point that they repeatedly would just cut off the conversation and disconnected. I have made up my mind that even though I have more than 7000 minutes on that phone that I am going to cancell out one of the phones and hopefully transfer over the minutes to the other phone..... with CS like this, I do NOT want my parents to have to put up with this kind of treatment! They are not big phone users, only for emergency's.... so when they need it, they NEED IT. I am still waiting for the 2 hours to pass in order to try to resolve this again. I will let you know what happens.
- 1.7 overall
Hard to find this spot on your website, dudeBy Bob Grossman, posted: Dec 13Net10 has terrible customer service. I had more to say but the process to do so was so f(*&king complex this is it.
- 1.7 overall
Got a new phone from their websiteBy Chris Dziew, posted: Dec 13Got a new phone from their website transfrered old net10 number said active made calls then the website shows up inactive and I cannot enter airtime pin in it. So called customer servive with that phone and it tells me it isnt a net 10 phone number. How am I making calls on it then? lol waited over 3 hours for a live person and gave up.
- 1.0 overall
This company Sucks!!!!By Steve Arizona, posted: Dec 13I lost my phone, and asked them if I can buy a TracFone and transfer the minutes and service days, they told me yes, three times. One was before my purchase, one was after my purchase and transferred my number(she told me I could not transfer the phone number and minutes at the same time), and the last one was to transfer the minutes and service dates. but nothing happened. So I called the fourth time, this guy told me I can't not transfer the minutes and service date. Not only so, he also erased my 10 minutes and 60 dates from my new phone. What a fuck phone company...
- 1.0 overall
NET10 sucks! Period!By firstname.lastname@example.org, posted: Dec 13After having my Verizon phone for two years, these idiots in their customer service guaranteed I would be able to transfer and keep my number. Wrong! After thirty days my phone went dead. I called them and was told my number was no longer available. Then another told me it would be if I got a new sim card. So I went to Best Buy and bought one, The Best Buy sales associate was on the phone with the NYET10 idiot for an hour after which he said they would have to mail one to me! When I recieved it 4 days later I was told on my phone call to them that it was not available!! Do not be stupid enough to listen to good reviews of these theifs! You will wait on hold for hours and be lied to! Nyet10 sucks plain and simple! And they are one in the same with tracfone!
- 5.0 overall
NET10's Customer Service is to be CommendedBy Jaytone, posted: Dec 13For 6 years, I've owned a wireless phone from NET10. The first five of those years were uneventful.I have purchased thousands upon thousands of minutes in those years, and in this last year I TWICE mistakenly purchased a monthly plan that eradicated those thousands of minutes. TWICE, customer service has extended me the courtesy of recovering a great deal of those minutes. For that I am grateful. I am forever contacting customer service to add minutes to my phone so I may avoid another incident like the ones that occurred this last year. I will note that it took 12 days and dozens of calls to resolve the issue the second time, but it was resolved to satisfaction. Do not give up if you truly believe you've been wronged. Keep your cool and appeal to a manager. And thank you, NET10.
- 1.0 overall
This company/carrier SUCKS!!!!!!By Ryan King, posted: Dec 13Stay away from Net 10!!! Nothing like seeing 5 bars yet no service at the same time. The 'just knows' when your gonna make a text, them BAM!!!! No Freaking Service, just the phone with the ghostbusters symbol through it. BEYOND FRUSTRATING< allthough built well cause it has taken many hard whips against the wall but refuses to die. Buyer Beware!! If u Already purchased one, I am truely sorry and get ready for some serious aggrivation and get on some blood pressure medicine b4 you talk to customer service, if ur lucky to get a person, and if you do, they don't speak english. F@!* YOU NET 10!! Verizon here I come.....Angry Customer
- 1.0 overall
A Failure To Honor Products & ServicesBy Ronnie Rivers, posted: Dec 13??I have been a Net10 customer for seven years. When my current service date ends Jan 15, so will my association. Arguably, Net10 prepaid plans rate among the best. But, it is not worth the headaches you will endure. The biggest problem is they are not a stand alone company. Net10 relies heavily on other carriers such as AT&T, T-Mobile, Verizon for their data and satellites. Your Net10 phone SIM card comes from one of these carriers. This has created major issues with data transfers from my memory card, picture messaging, emails, WiFi connectivity on both my current and previous phones. After my circus run with the CSRs (obvious reps dont document your calls in detail which would eliminate repetition in problem solving), I finally spoke with a manager who stated faulty phone features are not the responsibility of NET10. WTF?!!! My Samsung phones were NET10 purchases. NET10 is a prime example how customer loyalty can turn to dust. I will gladly pay more with another provider. It is worth my sanity.