Another round of Net10 reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 1.3 overall
Might as well have been talking to a wallBy Wade Eno, posted: Aug 13I just got off the phone with Net 10, my phone went inactive and for some reason all they can do is send me another sim card, however they cant explain why. They are sending the sim card, but will give me no shipment options, just 3-5 days. a long time for me to be without a phone. heres an idea, dont make people have to go through getting a sim card when their phone goes inactive, just reactivate it. takes a genius. long story short after my airtime runs out im going through another company with representatives who can give a clear answer and doesnt cancel my phone after being inactive for a day.
- 1.0 overall
Criminal Customer ServiceBy Glenn Minks, posted: Aug 13I received my phone ordered directly from the website. It came with what I found out later was the wrong company’s sim card. They sent it with a T-Mobile, and it should have come with a TracFone card. OK, send me a new one. So they took my address, repeated it back to me. Verified it again, and repeated it back to me again. I live in Tracy, CA. The SIM card, which was linked to my ported number from Verizon was rapidly (overnight) delivered to Oberlin, OH. Now I’ve been on the phone with TracFone and Net10 customer service for over an hour. They’re trying to verify that my number that I’ve had for over six years will still be available to port. That’s bad enough by itself, but they also assured me on the phone before I started the port, while I was still having SIM card issues, that if I initiated the port before receiving the card, it would not affect my current phone service. About 30 minutes after hanging up the phone, my old phone service went dead. So I’ve now been over a week without a phone. And now that they’re trying to fix it, they keep getting errors in the system. So I’m sure I’ll probably be forced to break in a new number, notify all of my contacts of the situation and my new number, and who knows when I’ll get a SIM card that actually works? And the customer service department is in on the game. Once they doubly verify your address before sending the card to the thief’s address, they then will not disclose what address has been entered into the system. I would understand it to be human error if the package went to my neighbor’s house instead of mine, or went to a similar street name, or was return to sender for an invalid address, but sending it 3/4 of the way across the country entails involvement with criminals. I don’t know what they’re doing with the cards, or what they gain from it, other than seriously inconveniencing people, but it is what it is. And after all that waiting on the phone, it’s been over an hour now, they can’t seem to work things out in their system, so they asked me to call back in two hours. Like I have nothing better to do today. Buyer beware, I’m seriously seeing the benefits associated with paying more to Verizon and the like. At least they know how to run a company.
- 1.0 overall
POOR SERVICE ALL AROUND!By John Phong, posted: Jul 13Phone service and customer service both are horrible. I got tired of getting tossed around by customer service whenever I had an issue with my service. The data plan is ridiculous along with their policy. Thankfully, I found a great company where I only pay $49/mo no contract unlimited talk text and 4G data with great service and customer service. I want to help and share this with as many people as I can, Please email me at firstname.lastname@example.org if you want my help!
- 1.0 overall
Not what they advertiseBy Sandy J, posted: Jul 13The service would not pickup after I got the phone. I call again several times and was always told that the towers were down and could not trouble shoot the issue call back in 24 hours. I've pulled the number back to my old carrier now, since I've already waited 5 days. I feel like I've just been cheated out of the cost of the service. I asked if the service would work in the location I needed it and was recommended to net10. I've very irritated with the lack of upfront information. If you don't work in the area, don't advertise that you do! Otherwise, the customer service people were always nice, although they really did not have any answers to give me.
- 1.0 overall
Worst Customer Service Ever No One has any clue of what is happeningBy Binoy Mathai, posted: Jul 13I tried to port my number from AT&T to Net10 for a lower price plan. What a headache they called me and left a message about having issues with the port and calling the number that they had left it took me over 1 hr on hold and no response. I had to look up another number from their website and pick an option unrelated to port so I could get to someone. I got transferred 4 times in this call which I am still on and with each transfer the new rep has no clue on what is happening and they need to be explained in detail as to what is happening. really frustrating....a suggestion you are better off going with a major provider for prepaid such as Boost, T Mobile etc
- 4.3 overall
Best $30 a month I have paid.By Bob Ernst, posted: Jul 13I had Verizon,and the price was sky high. All I need a phone for calling, not the web. I have 3 computers for that. Net10 saves me allot of money per month, rarely it does drop a call, but so did the 3X's the highly priced Verizon. I do not have any problems with Net10, but then again I use a basic phone. It might be different with an android, I do not know.
- 1.0 overall
THE HORRIBLE COMPANY TO GOT CELLULAR PHONE SERVICE.By J Claudio Cediel, posted: Jul 13They are terrible,worst customer service;they'r steal you money,horrible company Net10,Trac Phone,Straig talk are same owner CARLOS SLIM;DON'T USE THIS COMPANY!!!! EVER.
- 1.0 overall
never had so much problems with a serviceBy Nessa Craig, posted: Jul 13after having my bill drafted every month I 'm on the phone with net 10 reps because I am over charged on my account.. on for them to say they fixed it and It over charges the following month.. Changed phones transfered services to new phone, they dropped my service cost me 22.00 for minutes to reactivate to get my services back to auto draft... NOTHING BUT A NIGHTMARE
- 4.0 overall
Overall, good phone plan for the $$.By Penny A Ryland, posted: Jun 13After paying very high monthly payments with AT&T, I made the switch to the Net10 Family (2 people) Unlimited Data, Talk, Text plan. Payments are as low as $85 per month when signed up for the monthly auto payments. I get great service - no dropped calls with my LG but my daughter constantly has that problem with her Samsung when in a certain area of our home. I do have a problem with memory on my LG Optimus Logic since it seems that I can not utilize the 4GB SD card. I can save some pics to the card but none of my apps. I have read that the problem has been fixed for the more recent LG Otimus phones so I will most likely purchase one of those when absolutely necessary. The Samsung however, is a better phone for saving many apps. Now when calling customer service to get the phone numbers transferred, it was very painful ( the website did not work at that particular moment for this and I had a deadline). It was painful because none of the '4' Net10 customer service reps I spoke to spoke English well at all. When the numbers were finally transferred and service started, all has been well for the most part. And I have not had a problem with using up my data for the unlimited data plan so they must have fixed that problem.
- 4.0 overall
No problems.By Bill Planck, posted: Jun 13I am very pleased with Net10. I had a problem with voice mail. The problem was solved via forum PM's. I have 2 lines that work great. 2 lines for 50 a month total 1500 minutes per month. Glad to be rid of T-Mobile!