Net10 reviews and ratings
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- 1.0 overall
worst customer service in the world
By Joe M Cooper, posted: May 17we need to stay in america this is the worst service i have ever seen they cant even handle a simple number change. dont use this service go with tmoble.report
- 0 people found this review helpful
- 3.0 overall
Has gotten better!!
By Coty Carothers, posted: May 17Their old APN settings were horrible, very unreliable. They update them and now I don't have any issues. Customer service is horrible.report- 0 people found this review helpful
- 1.0 overall
If we don't take care of the customer, maybe they'll stop bugging us.
By Cody Hudson, posted: May 7I have spent over 3 hours on the phone trying to get data restored, that Net10 actually said should work but they can not make it work because I went over the cap last month. I paid for data this month so it should be restored but they continue to transfer me to a recording or hanging up completely. DO NOT BUY!report- 1 people found this review helpful
1.0 overallPLS DON'T DO IT
By somer, posted: Apr 29WORST SERVICE EVER! ABSOLUTELY UNRELIABLE. HORRIBLE CUSTOMER SERVICE. TOTALLY UNSATISFIED.report- 1 people found this review helpful
- 1.0 overall
Net 10 review
By Alexender Varney, posted: Apr 29I absolutely regret choosing net10 wireless, their customer service suck, they keep you on hold for like a hour only to get you to their voice animated machine and you don't get the support yo call for, if my phone is unlimited, shouldn't my Internet service be too? If you are thinking about switching to net10 because of the commercial and promise, it's all lies, their service suck and they drop your calls. NET10 SUCK!!!report- 1 people found this review helpful
- 1.3 overall
Bad long distance service
By Scott Harvey, posted: Apr 21I have net 10 unlimited long distance service. It worked for a week, then I call the access number they have you call first, then you dial the international phone #. The message keeps saying over and over, please dial the phone # you wish to call. So, I called customer service, she could not help me, then she tried to connect me to another department and I was on hold for 15 minutes with no answer. This is the worst customer service and funcionability for a cell phone, I have ever seen. Stay away from net 10. If they don't return my money, I will write another bad review. Donreport- 1 people found this review helpful
- 3.7 overall
NET10 LIVED UP MY EXPECTATIONS!!
By Daniil Grin, posted: Apr 21Before NET10 I've been a T-mobile customer. Reason for leaving T-mobile was my Unlocked Samsung Galaxy R smartphone, which wasn't supported by T-mobile on data web at all. All what I am writing here is absolute truth. I don't have any complaints and frustrated moments with my unlimited talking plan. Connection as well as T-mobile. About data & web. Since my Galaxy phone doesn't support 4G, it's working only on 3G or H+ with NET10. I live in Albany NY state, and my maximum data speed is 3mb/second, by which I very satisfied. But my regular common data speed usually is 2,5mb/sec, that is good for me as well. Definitely, their Customer Service must work a little bit better then now. Sometimes it takes a lot of time to reach a technical assistance.report- 0 people found this review helpful
- 1.0 overall
Terrible! I tried to save a few bucks and messed up a month of my life!
By Jim Belmonte, posted: Apr 11First it was a huge hassle to start the service. Second, their customer service reps don't care. Why should they care? They already have your money! The worst thing about this service is that I have a smart phone and I can't get internet without being near an open wifi connection. How useless is that? Had I thought to check reviews on Net10 before I made the switch, I would never have gone to them! I only have myself to blame! Watch them lose my phone number when I try to switch at the end of the month. I will be pist!report- 6 people found this review helpful
- 1.0 overall
NASTY INCOMPETENT EMPLOYEES
By Marie Ambrosio, posted: Apr 9A conversation with the person who runs Net10 Facebook Page: If you are looking at lowering your cell phone bill and are thinking about a pre-paid service take my advice and stay as far away from Net10 as possible. They are the WORST company I have EVER dealt with. We'll be switch to AT&T Prepaid unlimited talk, text and web for $50 next month. It took a week for these incompetent morons to tell us exactly what we needed to get the service started and an hour yesterday to port and activate 2 cell phones and today Net10 called me AFTER everything is working and telling me I need to give them all the info AGAIN b/c my ALREADY PAID FOR service could be disconnected!! WORST COMPANY EVER!!! Unlike · You like this. Net David Hi Marie. So we can resolve your issue promptly, please click on the link to submit a support ticket. http://www.facebook.com/NET10Wireless/app_124192170958476. If you are unable to submit a support ticket using this link, please click on the Support t...See More 33 minutes ago · Like Marie Ambrosio I don't need to create a ticket...according to your company they created one with NO EXPLANATION and claimed my PREPAID service could be interrupted. So, perhaps I should contact the Better Business Bureau and the FCC instead. 15 minutes ago · Edited · Like Cory Simpson You worked in cellular customer service and still needed somebody else to tell you what you needed to activate service? This isn't exactly a hand holding company. If you don't have an inkling of how the system operates then you are in big trouble here. 11 minutes ago via mobile · Like Marie Ambrosio And, THAT attitude is EXACTLY what I'm reporting. Thank you for creating a record of it online for the world to see. 10 minutes ago · Like Cory Simpson The BBB has this company listed with an A + rating. They don't really cave in to empty fcc threats either. 9 minutes ago via mobile · Like Marie Ambrosio THANK YOU!!! 9 minutes ago · Like Cory Simpson Reporting? I'm offering good advice that if a person is in constant need of customer service that they should probably look elsewhere because they don't provide all that for such a low price. 7 minutes ago via mobile · Like Marie Ambrosio http://www.consumeraffairs.com/cell_phones/net_10.html 207 Complaints and Reviews about Net10 www.consumeraffairs.com No Refund Policy Despite Flaw on Product Promise - This complaint has reached al...See More 7 minutes ago · Like · Remove Preview Cory Simpson A link to a nag and bash page doesn't mean anything to me. I can post a million links to good and bad reviews.report- 7 people found this review helpful
1.0 overallnet 10 is the worst service in the universe!!!!
By sammie213, posted: Apr 4This phone co. has been one of the worst experiences of my life. I have been on the phone if you can believe this for more than 10 hrs. of my last week. They have left me on hold for over 55 mins. numerous times and then asked me to call back later that night or the next day because their system has been down. It has seriously been complete insanity and i would love to let as many people know that if they think their getting a deal by switching over its i BIG MISTAKE!!!!!! They are the worst company i have ever handed money over to.report- 4 people found this review helpful
