Much more Net10 reviews and ratings
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- 5.0 overall
Get a better phone....By Eric Johnson, posted: Mar 13You people are fucking stupid what do you think a 50 dollar phone does? buy a better phone and then go elsewhere if it sucks....
- 1.3 overall
I will NEVER EVER EVER EVER use their service agin.By David Duncan, posted: Mar 13the wireless device will not stay connected to ANY wireless network for more than a few minutes, so the entire unlimited data is USELESS!!! have gone through tech services every single month getting the run around. I have been requesting a new phone each time, and each time they say they need to troubleshoot my phone. The ONLY thing that speaks god English when I call is the electronic automated operator. Finally 5 months after owning the POS phone, they offer to replace it, and tell me that is will take 3-5 days to get the new one. THAT WAS A LIE!!! 3-5 days to receive the package to send the old one to them, 3-5 days to send them the old one, and then ANOTHER 3-5 days for them to send me the replacement. This phone is an LG 35G phone. I have NEVER in my life had a bad LG product. Maybe I am just unlucky with this one. But the runaround service from Net10 makes me think that LG should break their contract with Net10 before it spoils their good name.
- 2.0 overall
every month i have to call then to keep my phone activated, although i pay the bill online, it never registers with them!!!!!!!!!!!!!!By Julie Truax, posted: Mar 13this service is Okay, i seem to have a problem getting on their website, and when i pay my monthly plan it never credits me!!! just about getting ready to go else where.
- 1.0 overall
Does not compare … the worstBy Mark Roberts, posted: Feb 13The worse provider and service you will ever receive. They prices are the same as what you will find at any other carrier. The only difference is that there is no contract (whoopee). They lost the phone number I have had for over 12 years … 12 mthr-fng years. I would never suggest this company to anyone and I would enjoy nothing more than to see them go out of business. I could also not receive service in one of the fifth most populated city in the US at certain times. If you live in the fifth most populated city in the US, you would expect to get good phone service because of the density of the network setup in these heavily populated areas. Yet many many times I would have to go out of the building I was in and walk around until I could get a signal. When you sign up with this company … be prepared to get cell phone signal comparable to that of the early 1990’s … turn around … contort your body … go outside and walk around until you finally receive a signal. If I could give them a negative rating I would.
- 1.0 overall
you'll lost your numberBy fabianl, posted: Feb 13I had the same number for more than 6 years and this company lost it in one minute wile try to fix something else, and acording with them it was my fault because I ask to conect a new better cell phone
- 1.0 overall
find someone elseBy Johnathan Hess, posted: Feb 13this company has 3 or 4 different phone companies tied into one. thier coustomer service really sucks! they send you a phone that DOES NOT WORK in your area and it takes about a month to send you a crappy replacement if they will even do that. i have been fighting with them back and forth for over a month now with no results. use someone else save yourself the headache
- 1.0 overall
There is no customer serviceBy Gerald Newbolt, posted: Jan 13This has got to be the worst customer service of any company i have ever dealt with. Completly stupid responses to my lack of signal problems. I will be looking for a new provider soon. Net 10 sucks and they don't care.
- 1.0 overall
Worst customer service everBy Mohammed Rashid, posted: Jan 13Worst customer service had to wait 45 minute to talk to the representative another 52 min to talk to the supervisor. and still could not found the right answer. No one knows what they are doing? Just put me on hole and never answered the phone. I spoke to Lina Id 56630 and Nicolette id 8888 Who knows they gave me the right ID Please do not take there service. ( If you save time and live batter :)
- 1.0 overall
bullshit unlimitedBy Amber Rochell Gray, posted: Jan 13Literally net 10 is the most bullshit I've ever seen they cut our internet off because we used to much DATA really we have fucking unlimited and they told us the only way there cutting it back on is if we buy another card immature just purchased this and it was only on for like 10 days so seriously do not purchase there bullshit sad lies!
- 2.3 overall
International Calls are FuzzyBy Rihana Rysa, posted: Jan 13I just moved from a Cricket member of more than a year now to Net10. I actually did everything on my own without calling anyone. I followed the instruction on the cards, went on website, put in all the information that they asked for and I waited and waited for it to reactivate. Then I though I would call customer rep to see if they can speed the process as Cricket will be charging me my monthly chage the next day. I was lucky to call Cricket right away and took myself off of the auto payment before the phone switches. The rep was confused, told me exactly same thing as those papers did, so I hanged up. I guess, I was lucky, the phone number transfered in less than an hour and it was fine. The local calls were perfect but international calls was bad. I guess that's how it should have been. But in anycase, I called them just to see if international calls should have been that way and the lady gave me a different number to call before calling international. I told her, this is not right. After arguing with me for a few min, she then asked me if I was asked to enter 1 or 2 options and when I told her, no, she kept quiet. In anycase, I spent 30 min with 2 reps, and at that point I just hanged up. And I was hoping I could work for Net10, because my customer support kills is far way better than them. I would like to make a frequency chart for Net10 and train all the people of all the possible issues that will arrise. And most importantly, read customers comment and work on solving the problem. They still have to pay the employees and no point paying them 10 min worth of work for 1 hour pay. They need smart thinking and a problem solver. If problem still arisis, I will move to Cricket. I never had any single problem with their service. I got them when they were new to market and customer service was developing. But now they have gotten better. If only they had offered international plan, I would not have moved at all. Let's see where this goes.