Page 9 of Net10 reviews and ratings
Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!
- 1.3 overall
Horrible Customer serviceBy abnel_photo, posted: Nov 12The customer service is a nightmare. Horrible service. Employees not correctly oriented. Lost my 10year phone number for an employee error in the portability process.
- 1.0 overall
Customer service is as bad as it getsBy William Johnson, posted: Nov 12If trying to switch to net10 and keep the same number as you had with other carrier, good luck. After calling and staying on phone with a non american operator and explaining to her i had a prepaid cell with no account number. I was told i had to have a account number to keep same number, even though i told her 6 times i had no account number. Finally i got fed up and returned Net10 phone and will never try them again. I was trying to save a little money but the hassle with customer service makes it not worthwhile. Stay away from Net10 at all costs. They care nothing about the customer at all. Just getting their money. If there had been a 0 on the ratings they would have gotten it instead of a 1.
- 2.3 overall
what a joke this company is, unreal how their in business stillBy Joe Falco, posted: Nov 12i have net 10 on my iphone the first month is great i gues because i payed where from a store. first time trying to pay the next month was a joke, im trying to do the simpest thing call, give my cc number, pay, thats all , simplese task of a company, ive been trying for 2 days and have called 19 times now. with no luck. i am switching to tmoble tomorrow, they are a legitimate company for 10 bucks more a month. i guess you get what you pay for, stay away from net 10!!trust me!
- 5.0 overall
Can't get to my voice.By Shirley Lesher Lampe, posted: Nov 12Every time I put in my pass word it won't let me hear my voice mail. I have already email them once. They said it would take about 4 hours. Nothing. Not good service either.This $50 LG phone is junk also. Language is all broke up. Would never make an important call on this phone. Can only text.
- 1.0 overall
Don't get sucked into the Net10 Nightmare - Run Far and Run FastBy dkbarnes, posted: Nov 12Net10 systems and processes are convoluted, over complicated and, in the end, are destined to fail the customer. The website is horribly designed in form and function. The only technical assistance it seems to offer is how to make it easier to buy more time. Ironic that they want me to buy more time when they can't even give me a phone or service that works in the first place. What a waist of time and money this company is in product and service. If you are thinking about using Net10, my advise is that you would be better off with two tin cans and a very long string. Don't do it, just run far and run fast to make sure you don't get involved with this company in any way, shape or form.
- 1.0 overall
Net 10is shit!!!By Tavarus Jones, posted: Nov 12Net 10 is shit... That simple they claim 50$ month unlimited.... Bull shit... Data is limited... Dont no what u actually get but i had my phone 2 weeks now and got a call saying my data limit was reached and they cut my whole sim card off..... Like fuck u too net 10this is one law suit i am going to win..... Thank you net 10 for filling up my bank accout you lousy fucking piece of shit provider
- 1.0 overall
REALLY BAD CUSTOMER SERVICEBy Johnandbarbara Menn, posted: Oct 12My husband has had net10 for a couple years with no problem. He wears hearing aids so decided to buy a hearing aid compatible phone. He got it and it was harder to hear than his old one. We sent it back and tried to reactivate his old one. We needed a new SIM card. They sent one and twe weeks later we got it. Never could get the phone to activate. After of calling, talking to multiple persons each time and each one asking me to enter codes I was finally told they sent us a corrupt SIM card, so they sent us a nother one.After starting the activation process and waiting overnight and still no activation I called. I spent an hour and a half on the phone, talked to 4 different people. The last person I talked to was supposedly technical supervisor. He, after 45 minustes of< I don't know what he was doing, he told me they sent me the wrong SIM card. He said something about ATT towers and some other towers. Not only did they send me the wrong one once, they did it twice. They are sending the right card but I want my husband to use a different service. I'd do it now but he has over 1000 minustes and air time until Jan. Don't want to waste that money. If you're thinking of using Net10, think twice.
- 2.7 overall
Customer Service Nightmare!!!!By snowball18, posted: Sep 12Worst customer service ever! Had a service issue (couldn't dial or receive calls) and called customer service. I was transferred 8 times over the course of 2 hours, repeated the same story to 8 different people, entered in code after code, only to be told that the phone didn't work. So as not to lose the minutes on my phone, I purchased another Net10 phone and spent an additional hour in customer service hell trying to activate the phone and transfer the number over. Oh and the bad SMS card that they said I had when I couldn't dial out on the new phone? Uh-uh. The card wasn't in the phone all the way. The reps don't know what they are doing and only seem to want to keep you on the phone hoping you'll get fed up and hang up.
- 2.0 overall
Atrocious customer serviceBy mrmoe1127, posted: Sep 12Possibly the worst customer service I've ever had to deal with in my life. The service itself is good but my god the customer service.... every single rep I talked with had no idea what they were doing, constantly put me on hold and transferred me around. Then the rep starts to raise their voice at me because she was unable to fix the problem the fucking nerve. I couldn't believe what I was hearing at first i was going to recommend this service to a few friends of mine but now I wouldn't to anyone!! VERY UNHAPPY WITH THIS SERVICE. Do not waste your time.
- 1.0 overall
Customer Service is TERRIBLE!By Megan Nordbeck, posted: Sep 12I wanted to cancel my $50 unlimited before it refilled and get the 200 minutes instead. And I called their customer service,awful experience. Your on hold forever. And FINALLY when I talked to a representative he said he could not refund me. Which is really stupid! Because I still wanted to do business with them!! But after that I am done with net10. Do not do business with them! Also their website is confusing!!! It's a hard time just to deactivate your phone. I am switching to Virgin Mobile! Oh and the service for net10 is VERY bad! Do not waste your money or time!