Even more Nextel reviews and ratings

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1.0 overall
Once upon a time...
By Shaun Priest, posted: Dec 06The good: Nextel was a good company...Then Sprint moved in...
The bad: and now we are CONSTANTLY getting dropped calls, "System Busy", "Try Again Later".
Summary: The known dead spots are one thing; the roving dead spots keep it entertaining.

THE END.
Service Quality
1/5
Customer Service
1/5
Overall Value
1/5
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- 35 people found this review helpful
3.3 overall
Nextel Coverage
By Matthew Griffin, posted: Dec 06The good: Walkie talkie nationwide service
The bad: Kind of expensive, some spotty areas of coverage.
Summary: I work in construction so the walkie talkie is pretty much the best part of the service, use it several times daily and it makes communication very easy. There are some blind spots in coverage near my house, specificaly when you neter fairmount park, which is not toally horrible. The cost of service for normal use (non use of walkie talkie service) is pretty expesive, the service plan i have costs about 75$ a month for 1000 minutes.
Service Quality
3/5
Customer Service
4/5
Overall Value
3/5
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- 37 people found this review helpful
2.3 overall
Great plan not great service.
By David Borowik, posted: Dec 06The good: I love the phones available to NEXTEL and they give me a great deal on minutes that nobody can compare to.
The bad: Service in Staten Island is very spotty and I cant even get service in my own house. Text messages sometimes take hrs to receive.
Summary: I used to live in Orlando, FL and had great service but since moving to NY its subpar. I just cant justify switching services and paying double for less minutes.
Service Quality
3/5
Customer Service
2/5
Overall Value
2/5
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- 39 people found this review helpful
2.0 overall
Nextel Service
By Claudia Oseguera, posted: Nov 06The good: The push to talk feature is the best things about this service, it really comes in handy when you don't need to have a full conversation.
The bad: I've never had a problem with their Cust. Service Dep. But their service is horrible! I lost service constantly, suffered countless dropped calls and at times there were interseptions, where I could hear an anonyous conversation from another user while I was on the phone. Very weird. ALSO, very important, if you make any changes to your plan, you AUTOMATICALLY renew your contract for an additional 2 years!
Summary: If you MUST have the walkie talkie feature, then this is the best bet, otherwise i would not recommend it.
Service Quality
1/5
Customer Service
4/5
Overall Value
1/5
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- 29 people found this review helpful
1.0 overall
Nextel where the customer comes LAST!
By Henry Beers, posted: Nov 06The good: Generally good service for business people who need to stay in touch with their employees with two way radio
The bad: Absolute lack of customer service!
Summary: I had to replace my blackberry unit after one year and I upgraded to the blackberry 7000i. Not much of an upgrade really. After less than 90 days using the $249.00 phone it crashed. Nextel offered me the deal of a lifetime, they would replace their defective phone for $35.00. I couldn't believe what I was hearing, I had to pay them to replace their defective phone! What service! I chose to take my business somewhere else. I had only been a customer for 10 years.
Service Quality
1/5
Customer Service
1/5
Overall Value
1/5
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- 30 people found this review helpful
1.0 overall
Completely Unreliable
By M Moss, posted: Nov 06The good: 2 Way Feature (That's it)
The bad: In and Out of service,Pricing,Plans,Customer no-service
Summary: Obviously the people who wrote praising Nextel/Sprint must work for them.I live in a thriving area of Jacksonville where the service is terrible and completely unreliable.I get the "no service" on my phone whenever I get near my area and it is well known to be an area where the service will not work on a regular basis. What blows me away is that since the merge between sprint and nextel nothing has improved but has seemed to have gotten worse.Also, my buddy ordered a bigger battery for his phone and he received the battery without the cover which was backordered. They didn't bother to tell him this so now if he wants to use the phone with new battery.........he has to tape it on.They have absolutely NO customer service. Unvbelievable.
Service Quality
1/5
Customer Service
1/5
Overall Value
1/5
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- 24 people found this review helpful
1.7 overall
Nextel service - not as good as expected
By ANGEL HEATH, posted: Nov 06The good: Two-way feature, free incoming calls and unlimited two-way
The bad: Poor signal quality, two-way can be unreliable at times, phones can be expensive
Summary: Nextel has its pros and cons. On the good side, it is the only company to offer free incoming calling and a lot of people use the Nextel two way service. I think Nextel probably has the best two-way service available. Unfortunately the two way system acts up and won’t complete the call. They are definitely the lowest on the signal compared to the other carriers. Also all of Nextel phones are outrageously priced. The cheapest camera phone starts at around $250.00, where as Verizon and Cingular sell camera phones for $40.00. I would recommend Nextel if a lot of other people carry it and you plan on using the two-way feature most of the time. If you need to use it as a regular phone try Cingular or Verzion.
Service Quality
1/5
Customer Service
2/5
Overall Value
2/5
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- 16 people found this review helpful
3.7 overall
Nextel The good and the bad
By Angela Hughes, posted: Oct 06The good: Love the walkie talkie features they provide with their phones Customer Service is also great
The bad: Seems that it dosent pick up where alot of other carriers do
Summary: Mostly happy with nextel services Customer service is always friendly as well as helpful.The walkie talkie feature is great I work for a small company and we use this feature all the time it really conserves our minutes which saves us money. We only hope the coveradge area will expand.
Service Quality
3/5
Customer Service
4/5
Overall Value
4/5
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- 15 people found this review helpful
1.0 overall
bad service and support
By debi monday, posted: Oct 06The good: Push to talk
The bad: See summary
Summary: Ever since the merge with the other phone company...I now get poor reception. I have reported it many times...according to them there is nothing they can do about it..I have tried to cancel but they want to charge me $200 to do so...I can see if I was wanting to cancel do to me just wanting to change to another company, but do to poor service and the fact that they are not planning to do anything about it is insane.
Service Quality
1/5
Customer Service
1/5
Overall Value
1/5
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- 15 people found this review helpful
1.0 overall
No a happy camper
By Tammy Harrell, posted: Oct 06The good: are there any?
The bad: Drops calls, no service, never clear
Summary: I wish they would improve their service. I thought they would when they joined with Sprint last year but there seems to have been no improvement or in some cases I think it has got worse. The only reason I use it is for work.
Service Quality
1/5
Customer Service
1/5
Overall Value
1/5
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- 3 people found this review helpful