Another round of Nextel reviews and ratings

Share your opinion and experience with this device. Influence others and their buying decisions, or just make your voice heard!

1.7 overall
nex
By Toni Meier, posted: Oct 06The good: direct connect talking
The bad: expensive
Summary: overall it is great for direct to direct call. But the rates are so over the top compared to other celluar companies.
Service Quality
2/5
Customer Service
1/5
Overall Value
2/5
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- 6 people found this review helpful
1.3 overall
Service
By Michael Balistreri, posted: Oct 06The good: Only pro part I can see is the push to talk feature.
The bad: Service in central Florida has alot of dead spots. If you in any brick building, you loose service.
Summary: Ever since the merge with Sprint, Nextel has gone down hill. Service just stinks, and cust. service has dropped greatly. Once my contract is up, im leaving.
Service Quality
2/5
Customer Service
1/5
Overall Value
1/5
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- 5 people found this review helpful
3.3 overall
About average
By Amanda Carter, posted: Oct 06The good: Picks up in a lot of places some carrier's don't.
The bad: Service can vary from day to day.
Summary: One day you may have excellent service, and the next day, in the same spot, the service could really stink.
Service Quality
3/5
Customer Service
4/5
Overall Value
3/5
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- 3 people found this review helpful
1.0 overall
Don't go with Nextel!!!!
By Krista Farnum, posted: Oct 06The good: The walkie-talkie feature is nice.
The bad: Terrible customer service, no roaming, spotty coverage area here, service will refuse to connect at times saying "server is busy, please try call again later."
Summary: First, the "customer service department" lies, and most seem to not know what they are talking about. One example, my husband is a paramedic, and we went with Nextel because they SUPPOSEDLY support emergency responders and have "priority connect" for them. Nextel tells you to contact the state's department of homeland security to have this activated. No one, and I mean no one at Homeland Security knows anything about this. It seems a simple thing they could run in house, such as a letter on company letterhead stating you are a responder, but Nextel makes more red tape, so you finally give up. Then, you might not be able to make a call. This happened to my husband on an emergency, he tried to call the hospital, and got the "system busy, try again later" recording. As a paramedic, this isn't an option. Nextel started selling the service in SE Iowa too soon, they don't have enough towers. We thought it would improve with the Sprint merger, but it hasn't. And don't look for "customer service" to actually provide service, they don't. They would rather have a dissatisfied customer actively advising others not to buy from them, than have a happy customer. That is almost a direct quote from one of their people. We were also supposedly on the Nationwide Walkie-Talkie plan, but every time my husband talked to his brother in Indiana, there was an extra surcharge. Honesty is not Nextel's forte, service isn't, and neither is customer service. It makes you wonder how they got so big, it must be from overcharging. We now have 3 phones instead of the 2 we had with Nextel with more minutes for less money with another carrier. If you live in SE Iowa, don't get a Nextel unless you love torturing yourself for 2 years.
Service Quality
1/5
Customer Service
1/5
Overall Value
1/5
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- 6 people found this review helpful
5.0 overall
Nextel review
By Ronda Beamer, posted: Oct 06The good: great customer service, nice price plans
The bad: getting locked into a year, and if you change plans, locked into another year
Summary: Nextel has a great customer service. I have never had a problem with them. If you want a phone number blocked for text messaging, they will do it for free.They have different plans every month on their website and now that Sprint has bought them out, that means more savings and benefits. Sometimes you can find a freebie website linking you to a free 30 minutes with Nextel. I have done this a few times and have alwys gotten my 30 minutes.
Service Quality
5/5
Customer Service
5/5
Overall Value
5/5
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- 5 people found this review helpful
1.3 overall
Awful
By Dawne Daggett, posted: Oct 06The good: The walkie when it works.
The bad: being locked into a contract for 2 years with crappy service
Summary: Nextels service is horrible half the time the phone cuts out on u in the middle of a call and the walkie makes people sound distorted the other half of the time.
Service Quality
1/5
Customer Service
2/5
Overall Value
1/5
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- 4 people found this review helpful
1.7 overall
Reception
By deeanne butrzynski, posted: Oct 06The good: I can use the two-way feature just about anywhere
The bad: I am unable to use my phone in my own home without having to step outside!
Summary: I use to have a sprint phone but now I have Nextel 560. I do love using the walky part but its pretty sad if the service around your own home is poorer than if you were say "upnorth"
Service Quality
1/5
Customer Service
2/5
Overall Value
2/5
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- 3 people found this review helpful
4.0 overall
Great Company
By Jeff Saine, posted: Oct 06The good: I have good service - which is saying alot since I live in the mountains.
The bad: Occasionally my phone won't perform the walkie talkie function correctly.
Summary: I love the walkie talkie feature that I get with Nextel. It makes it so convenient to talk with friends, family, and business associates. And when you get unlimited walkie talkie minutes you can talk all you want. I have tried Cingular, and I didn't like them. Nextel is the king in my opinion.
Service Quality
4/5
Customer Service
4/5
Overall Value
4/5
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- 2 people found this review helpful
1.7 overall
I850 is a great phone
By Mike Terry, posted: Oct 06The good: nice big screen, great picture taking quality
The bad: hardly no reception
Summary: everywhere i go, i get no service, hardly any bars, i wish nextel can do something about this real quick because i dont think paying for a cell phone bill while having no service isnt fair, although the pictures are great, and sending text messages are pretty quick!
Service Quality
1/5
Customer Service
2/5
Overall Value
2/5
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- 1 people found this review helpful
1.7 overall
I860 stinks
By Chris Terry, posted: Oct 06The good: nice big screen
The bad: hardly no reception
Summary: everywhere i go, i get no service, hardly any bars, i wish nextel can do something about this real quick because i dont think paying for a cell phone bill while having no service isnt fair
Service Quality
1/5
Customer Service
2/5
Overall Value
2/5
report
- 1 people found this review helpful