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5.0 overall
I love it
By Stephanie Grish, posted: Aug 06The good: works great during travel-few areas with little or no signal-
The bad: not the best signal if I go north especially near Mackinac
Summary: I love Nextel carrier. We actually use it as our only phone. No more landline. There are very few areas where we get little or no signal and the plans are great. I have a camera on my phone and have used it numerous times. The two way comes in handy especially for a quick question.
Service Quality
5/5
Customer Service
5/5
Overall Value
5/5
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- 1 people found this review helpful
2.7 overall
Nextel Service
By Anise Percle, posted: Aug 06The good: Nextel Direct Connect is the only service that works in the area in which my office is located. All other service providers don't have any kind of service at our location (Bayou Gauche, LA).
The bad: Nextel's phone service is just like all other providers when it comes to using your phone in this area, there is little to no service due to lack of towers in this area. There are times when you have full reception, but a few seconds later there is no reception at all.
Summary: Nextel would benefit from putting up a few towers in the South Louisiana region. Since Hurricanes Katrina & Rita the service has been somewhat testing to the patience. Their direct connect service usually works unless you are out in the local water ways, but the cellular service is horrible. There are way to many dead zones and interruptions in service.
Service Quality
2/5
Customer Service
3/5
Overall Value
3/5
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- 1 people found this review helpful
2.0 overall
Nextel better, Sprint to your Trash Can!
By Larry Castro, posted: Aug 06The good: Nice phones, plenty of accessories and plans to meet your needs. Good customer support and the free roadside assistance has come in handy.
The bad: Phones drop calls quite a bit. Reception has static even though you have all bars. You change phone plan to better accomidate your needs and automatically get your contract renewed 2 years without being told.
Summary: The idea of Nextel's push button talk is great if it also made the regular consumer be completely satisfied with the service it offers. It leaves you wanting more. Plus the overages add up quick even when you change to a higher minute plan the taxes and other charges do not make it worth while.
Service Quality
3/5
Customer Service
2/5
Overall Value
1/5
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- 1 people found this review helpful
5.0 overall
Excellent plans and customer service
By Lori Davis, posted: Aug 06The good: Free incoming calls
The bad: none
Summary: I love my service with Nextel. The "free incoming calls" feature means I can always answer my phone. I don't have to worry about using up my minutes. I still had an issue with minute usage and the customer service rep gave me an even better deal. Call and negotiate!!
Service Quality
5/5
Customer Service
5/5
Overall Value
5/5
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- 1 people found this review helpful
3.7 overall
NEXTEL, yes or no
By Justin Johnson, posted: Aug 06The good: good selection of phones, good rate plans, free incoming is great
The bad: system tends to drop calls
Summary: I really like NEXTEL. The good points far outweigh the bad.
Service Quality
4/5
Customer Service
4/5
Overall Value
3/5
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- 1 people found this review helpful
3.3 overall
High cost
By Joanie Shields, posted: Aug 06The good: Nextel has powerful reception and very few dropped calls.
The bad: Their prices are too high even with the minimum minutes purchased.
Summary: When my contract is up I will be looking for a less expensive carrier.
Service Quality
4/5
Customer Service
4/5
Overall Value
2/5
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- 1 people found this review helpful
1.7 overall
Nextel Service is not meeting my needs
By kristina scutt, posted: Aug 06The good: Easy to pay online. I love the free incoming calls.
The bad: Hardly get reception anywhere. The monthly fee is ridiculously high.
Summary: I've had nextel now for several years, but this year has been the last straw. I always thought my phone didn't have service b/c it was an older model. However, last year I purchased a brand new i760 and guess what, I still can't make a call from inside my house and certain stores. So I'm paying extremely high prices for a phone that isn't reliable all the time. As soon as my contract expires, I'm dropping nextel.
Service Quality
1/5
Customer Service
3/5
Overall Value
1/5
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- 1 people found this review helpful
1.3 overall
Discontent Nextel Customer
By cyndi bustamante, posted: Aug 06The good: I dont know of any.
The bad: Lost Calls
No service in certain areas
I get my messages several days later
Summary: I hate this carrier- the service is bad. I get my text messages several days later. One actually was about 3 weeks old. I paid a lot of money for my plan! Since it Nextel, I can use the walkie- talkie feature,and that would be cool if you actually revceived service.
Service Quality
1/5
Customer Service
2/5
Overall Value
1/5
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- 1 people found this review helpful
5.0 overall
Nextel is number 1
By mike jones, posted: Aug 06The good: Full service every where, radio, service centers i930, and motorola has the best warranty.
The bad: none
Summary: radio is so useful and service is great. service centers will fix your phone, not like other phone carriers where they tell you to go buy a new phone.
Service Quality
5/5
Customer Service
5/5
Overall Value
5/5
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- 1 people found this review helpful
3.7 overall
Nextel Southeast Texas
By Richard Bernard, posted: Aug 06The good: Coverage getting better. Seems like they've added a few more towers.
The bad: Coverage is really bad in certain areas and sometimes will completely go out.
Summary: Even with the free talk feature of Nextel, I'd prefer my Verizon for dependability of service and coverage.
Service Quality
4/5
Customer Service
4/5
Overall Value
3/5
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- 1 people found this review helpful